I simply want to say a very big Thank you
to all the team of Tracker Software for their excellent work they do all the time; and - concerning this thread - a special thanks to John
for their statements: I hardly know any other company respectively developer who communicates in such a honest and straightforward way with the users in case that "something has gone wrong" with a new version of the software - and this moreover combined with the announcement to correct (and to avoid) the "mistakes" in future builds.
That's indeed something very fair and friendly from your side, John and Vasyl (an from all the team you are speaking for).
And I think that with these steps and statements Tracker Software did already much more than it would be (morally) obliged to do. That's why I wrote above the words "mistakes
" and "something has gone wrong
" under quotation marks:
That the old toolbar customization is lost with the new version may be annoying for some users. And that the changelog of the new version was not published earlier may be annoying for them too.
But on the other hand every user had to expect that the change to a higher version number (from 6 to 7) itself would obviously imply some fundamental changes too.
So, all of the users who criticize so hard now the team of Tracker Software should - at least a little bit - criticize their own behaviour too:
a) If you read the forum you will have seen already many weeks ago that this upgrade would lead to bigger changes - and reading in the forum now (after the release of the upgrade) you have the possibility to learn that there are various (smaller) bugs and that the issue with the lost customization exists.
b) Moreover Tracker Software offered already several days before the release on its homepage two videos about version 7: one about the "New Ribbon Interface" (14 November) and another about the "New Features" (27 November). You can find them directly on the starting page (under "Latest News"): https://www.tracker-software.com/
Some users complain about the missing changelog. But did they watch these videos (before installing the new version)? They had the possbility to inform themselves at least about the basic changes.
And I really do not understand: Why are some users so impatient in installing immediately the newest version of a software?
No one obliged you to do it so quickly. If you had followed the above mentioned steps a) and/or b) you would have had a quite good basis to decide if you are already now willing to install the new version or if you decide to wait (e.g. until an update with certain fixes will be released or until you have taken some precautionary measures concerning your existing customization [screenshots etc.]).
c) Finally there is the possibility to test a software in a virtual environment. Of course this requires some additional software (I use "Shadow Defender") but using it can be very helpful because you can see the advantages and the shortcomings of the tested software before
you definitely install it on your computer.
Concerning version 7 of the Editor I made use of all the three described measures (a to c). As conclusion I decided to do the following 2 things:
- To take a screenshot of the user interface as it is in version 6, according to my customization. So reestablishing it in version 7 will be no big deal, I think.
- To wait a little bit until I will upgrade to version 7, perhaps until its first update will be released.
So for the time being I remain a happy and satisfied user of version 6. And I am confident that this will not change with version 7 too.
To my mind, here in this case some users demand very much from the publisher of the software but they neglect their own co-responsibility in dealing with it. And I say "here in this case" because I am by myself a quite "conservative" user and often annoyed by the changes that happen in a software upgrade (e.g. just recently in Firefox). But concerning the PDF-XChange Editor, as far as I can see until now, such a harsh criticism as it is expressed in this thread is not justified and not fair.
Once again: I appreciate very much what all the staff of Tracker Software is doing for us.