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Robert13
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Posts: 116
Joined: Fri Dec 09, 2011 4:53 pm

V7 has crashed twice today.

Fri Dec 01, 2017 9:57 pm

V7 has crashed twice today, once when inserting one pdf into another and the next time I was zooming in on a pdf.
Below is what was shown in the error message.

Problem signature:
Problem Event Name: APPCRASH
Application Name: PDFXEdit.exe
Application Version: 7.0.323.0
Application Timestamp: 5a20e1f3
Fault Module Name: StackHash_a20b
Fault Module Version: 6.1.7601.23915
Fault Module Timestamp: 59b94ee4
Exception Code: c0000374
Exception Offset: 00000000000bf3e2
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional Information 1: a20b
Additional Information 2: a20b3328898e4cf105284285472d6afc
Additional Information 3: 1fed
Additional Information 4: 1fed9b59e9d6679e040165b7255cb752

Attached is the PDF that crashed the program while zooming.
Attachments
S-2 - FRAMING PLAN AND SECTIONS AND DETAILS.pdf
(192.64 KiB) Downloaded 10 times
 
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Vasyl-Tracker Dev Team
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Location: Canada

Re: V7 has crashed twice today.

Fri Dec 01, 2017 11:24 pm

Hi, Robert.

Thanks for your report. We will try to reproduce your issue.

Can you make crash dump and send it to us?
How to:
https://www.tracker-software.com/knowle ... estigation

Best
Regards.
Vasyl Yaremyn
Tracker Software Products
Project Developer

Please archive any files posted to a ZIP, 7z or RAR file or they will be removed and not posted.
 
Robert13
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Posts: 116
Joined: Fri Dec 09, 2011 4:53 pm

Re: V7 has crashed twice today.

Sat Dec 02, 2017 10:02 pm

I can not make it crash now. So I can not make a crash dump file, and there is none saved. I would have thought there would have been, since there was a local dumps in the registry.
 
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Tracker Supp-Stefan
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Re: V7 has crashed twice today.

Tue Dec 05, 2017 1:56 pm

Hi Robert,

It is good news that it does not crash any more, but if you do manage to reproduce it again - please do send the crash dump as it will be needed for our investigation.

Regards,
Stefan
 
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Tracker Supp-Stefan
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Re: V7 has crashed twice today.

Tue Dec 05, 2017 9:14 pm

Hi Robert,

We think we might have found the cause of the problem you experienced, and are working on a fix already.
Hopefully you won't experience it again before the next release when we would have applied the fix.

Regards,
Stefan
 
Robert13
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Topic Author
Posts: 116
Joined: Fri Dec 09, 2011 4:53 pm

Re: V7 has crashed twice today.

Tue Dec 05, 2017 9:39 pm

I glad you were able to determine what the problems is. I currently went back to version 6.0 (322.7). I'll try Ver 7 again after the next release is out.
 
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Patrick-Tracker Supp
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Re: V7 has crashed twice today.

Tue Dec 05, 2017 9:44 pm

Thank you for your patience cooperation and understanding, Robert. We hope to have this out soon.
:)
If posting files to this forum, you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded.
Thank you.

Cheers,

Patrick Charest
Tracker Support North America

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