PDF preview with Outlook 2016

Forum for the PDF-XChange Editor - Free and Licensed Versions

Moderators: TrackerSupp-Daniel, Tracker Support, Paul - Tracker Supp, Vasyl-Tracker Dev Team, Chris - Tracker Supp, Sean - Tracker, Tracker Supp-Stefan, Ivan - Tracker Software

Post Reply
Arpanot
User
Posts: 2
Joined: Fri Dec 01, 2017 3:08 pm

PDF preview with Outlook 2016

Post by Arpanot »

Hello,
I have just tested the new PDF-XChange Editor 7.0.323.0 and great job !
But the outlook pdf preview doesn't work anymore (compare to v6 / I use outlook 2016 x64).
I have noticed some changes in the path and name of :
XCShInfo.x64.dll / XCShInfo.x86.dll
No more success after a regsvr32 /s "C:\Program Files\Tracker Software\Shell Extensions\XCShInfo.x64.dll"
If you have an idee to make it working
Thanks
Willy Van Nuffel
User
Posts: 2039
Joined: Wed Jan 18, 2006 12:10 pm

Re: PDF preview with Outlook 2016

Post by Willy Van Nuffel »

PDF preview still works in Outlook 2010 - 32 bit.

What exactly happens when you click a PDF attachment in the Reading Pane in Outlook 2016 ?
- Does the preview pane open?
- Do you get an error message?
Willerding
User
Posts: 19
Joined: Sat Mar 05, 2011 1:07 pm

Re: PDF preview with Outlook 2016

Post by Willerding »

Hi,
it's the same here, Outlook 2013 64bit.
The preview cannot be shown because it is not installed, compare screenshot. But the preview pane works fine in explorer. Tried to reconfigure the preview pane in the settings dialogue, but had no success.
Regards, Christian
Error Outlook.png
Error Outlook.png (5.78 KiB) Viewed 5012 times
onset systems engineering ltd
User
Posts: 2
Joined: Fri Jan 02, 2015 10:43 am

Re: PDF preview with Outlook 2016

Post by onset systems engineering ltd »

Yes - same issue
Just updated to 323.0 and have lost the Outlook 2016 previewer
If using Acrobat as default then previewer works ok
With XChange editor - no previewer
Trust Center - Attachment handling - Security - Options - checked ... but doesn't work

A fix asap would be appreciated !
User avatar
Will - Tracker Supp
Site Admin
Posts: 6815
Joined: Mon Oct 15, 2012 9:21 pm
Location: London, UK
Contact:

Re: PDF preview with Outlook 2016

Post by Will - Tracker Supp »

Hi guys,

Can you please try re-registering the Shell Extensions?
https://www.tracker-software.com/knowle ... xtensions-

Thanks,
If posting files to this forum, you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded.
Thank you.

Best regards

Will Travaglini
Tracker Support (Europe)
Tracker Software Products Ltd.
http://www.tracker-software.com
Arpanot
User
Posts: 2
Joined: Fri Dec 01, 2017 3:08 pm

Re: PDF preview with Outlook 2016

Post by Arpanot »

Hello,
As mentionned in my first post, I have already try to re-registering the Shell Extensions.
Your link for re-registering the Shell Extensions is no more suitable for release v7 because name and path have been changed if we compare with v6.

v6 :
regsvr32 "C:\Program Files\Tracker Software\Shell Extensions\XCShInfo.dll"
regsvr32 "C:\Program Files\Tracker Software\Shell Extensions\Win32\XCShInfo.dll"

v7 :
regsvr32 "C:\Program Files\Tracker Software\Shell Extensions\XCShInfo.x64.dll"
regsvr32 "C:\Program Files\Tracker Software\Shell Extensions\XCShInfo.x86.dll"

Thanks
pdfcoder
User
Posts: 68
Joined: Tue Aug 27, 2013 6:10 am

Re: PDF preview with Outlook 2016

Post by pdfcoder »

Arpanot wrote:v7 :
regsvr32 "C:\Program Files\Tracker Software\Shell Extensions\XCShInfo.x64.dll"
regsvr32 "C:\Program Files\Tracker Software\Shell Extensions\XCShInfo.x86.dll"
Done, but still no preview in MS Outlook-2010(32bit)...
Any additional hint?
onset systems engineering ltd
User
Posts: 2
Joined: Fri Jan 02, 2015 10:43 am

Re: PDF preview with Outlook 2016

Post by onset systems engineering ltd »

onset systems engineering ltd wrote:Yes - same issue
Just updated to 323.0 and have lost the Outlook 2016 previewer
If using Acrobat as default then previewer works ok
With XChange editor - no previewer
Trust Center - Attachment handling - Security - Options - checked ... but doesn't work

A fix asap would be appreciated !
Please update if & when a fix is expected for this - so I know if to downgrade or update - thanks
tso-yu liao
User
Posts: 1
Joined: Sun Jul 24, 2011 3:23 am

Re: PDF preview with Outlook 2016

Post by tso-yu liao »

I have the same problem after installed V7. My Outlook 2013 PDF previewer is not working.
User avatar
Paul - Tracker Supp
Site Admin
Posts: 6381
Joined: Wed Mar 25, 2009 10:37 pm
Location: Chemainus, Canada
Contact:

Re: PDF preview with Outlook 2016

Post by Paul - Tracker Supp »

Hi guys,

we have found and corrected the cause of this at this end. 7.0.323.1 will include this fix.

It shouldn't be long now, your patience is appreciated.
Best regards

Paul O'Rorke
Tracker Support North America
http://www.tracker-software.com
johnpcecil
User
Posts: 1
Joined: Thu Dec 07, 2017 4:56 pm

Re: PDF preview with Outlook 2016

Post by johnpcecil »

Looking forward to the update, just purchased pdf-xchange pro and am not able to preview in outlook.
User avatar
Patrick-Tracker Supp
Site Admin
Posts: 1645
Joined: Thu Mar 27, 2014 6:14 pm
Location: Vancouver Island
Contact:

Re: PDF preview with Outlook 2016

Post by Patrick-Tracker Supp »

Hi johnpcecil,
Thank you for your purchase. We are all looking forward to the update. We sincerely apologise for any inconveniences this may have caused.

Have a good relaxing weekend - The update should be announced next week.
If posting files to this forum, you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded.
Thank you.

Cheers,

Patrick Charest
Tracker Support North America
jayess
User
Posts: 1
Joined: Mon May 22, 2017 3:45 pm

Re: PDF preview with Outlook 2016

Post by jayess »

Is there any update yet? I have this issue also.
User avatar
Tracker Supp-Stefan
Site Admin
Posts: 15984
Joined: Mon Jan 12, 2009 8:07 am
Location: London
Contact:

Re: PDF preview with Outlook 2016

Post by Tracker Supp-Stefan »

Hello jayess,

We are planning to have build 323.1 out tomorrow if everything goes soothly in the final stage of the release.

Regards,
Stefan
Frosty1
User
Posts: 1
Joined: Thu Dec 14, 2017 5:46 pm

Re: PDF preview with Outlook 2016

Post by Frosty1 »

I am also having this problem, however I downloaded and installed 7.0.323.1 just today and the previewing has not been fixed. I have tried re-registering the shell extensions and I have no preview.
I am on Windows 7 32-bit with MS Office 2013.

Thanks!
User avatar
Patrick-Tracker Supp
Site Admin
Posts: 1645
Joined: Thu Mar 27, 2014 6:14 pm
Location: Vancouver Island
Contact:

Re: PDF preview with Outlook 2016

Post by Patrick-Tracker Supp »

Hello Frosty1,
Thank you for the post. Since updating and registering the dll, have you restarted your machine?
Cheers!
If posting files to this forum, you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded.
Thank you.

Cheers,

Patrick Charest
Tracker Support North America
itadminWEM
User
Posts: 1
Joined: Fri Jun 16, 2017 12:07 am

Re: PDF preview with Outlook 2016

Post by itadminWEM »

Thanks, this is the solution I was after. Works perfectly on Office365 and outlook 2016 client.
Upgrade to 7.0.323.1, register dlls and restart.
User avatar
Tracker Supp-Stefan
Site Admin
Posts: 15984
Joined: Mon Jan 12, 2009 8:07 am
Location: London
Contact:

Re: PDF preview with Outlook 2016

Post by Tracker Supp-Stefan »

:wink:
Post Reply