PDF preview with Outlook 2016

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Arpanot
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PDF preview with Outlook 2016

Post by Arpanot » Fri Dec 01, 2017 3:20 pm

Hello,
I have just tested the new PDF-XChange Editor 7.0.323.0 and great job !
But the outlook pdf preview doesn't work anymore (compare to v6 / I use outlook 2016 x64).
I have noticed some changes in the path and name of :
XCShInfo.x64.dll / XCShInfo.x86.dll
No more success after a regsvr32 /s "C:\Program Files\Tracker Software\Shell Extensions\XCShInfo.x64.dll"
If you have an idee to make it working
Thanks

Willy Van Nuffel
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Re: PDF preview with Outlook 2016

Post by Willy Van Nuffel » Fri Dec 01, 2017 7:02 pm

PDF preview still works in Outlook 2010 - 32 bit.

What exactly happens when you click a PDF attachment in the Reading Pane in Outlook 2016 ?
- Does the preview pane open?
- Do you get an error message?

Willerding
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Joined: Sat Mar 05, 2011 1:07 pm

Re: PDF preview with Outlook 2016

Post by Willerding » Sat Dec 02, 2017 10:57 pm

Hi,
it's the same here, Outlook 2013 64bit.
The preview cannot be shown because it is not installed, compare screenshot. But the preview pane works fine in explorer. Tried to reconfigure the preview pane in the settings dialogue, but had no success.
Regards, Christian
Error Outlook.png
Error Outlook.png (5.78 KiB) Viewed 1863 times

onset systems engineering ltd
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Re: PDF preview with Outlook 2016

Post by onset systems engineering ltd » Sun Dec 03, 2017 8:53 am

Yes - same issue
Just updated to 323.0 and have lost the Outlook 2016 previewer
If using Acrobat as default then previewer works ok
With XChange editor - no previewer
Trust Center - Attachment handling - Security - Options - checked ... but doesn't work

A fix asap would be appreciated !

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Will - Tracker Supp
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Re: PDF preview with Outlook 2016

Post by Will - Tracker Supp » Sun Dec 03, 2017 9:17 pm

Hi guys,

Can you please try re-registering the Shell Extensions?
https://www.tracker-software.com/knowle ... xtensions-

Thanks,
If posting files to this forum, you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded.
Thank you.

Best regards

Will Travaglini
Tracker Support (Europe)
Tracker Software Products Ltd.
http://www.tracker-software.com

Arpanot
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Joined: Fri Dec 01, 2017 3:08 pm

Re: PDF preview with Outlook 2016

Post by Arpanot » Mon Dec 04, 2017 8:29 am

Hello,
As mentionned in my first post, I have already try to re-registering the Shell Extensions.
Your link for re-registering the Shell Extensions is no more suitable for release v7 because name and path have been changed if we compare with v6.

v6 :
regsvr32 "C:\Program Files\Tracker Software\Shell Extensions\XCShInfo.dll"
regsvr32 "C:\Program Files\Tracker Software\Shell Extensions\Win32\XCShInfo.dll"

v7 :
regsvr32 "C:\Program Files\Tracker Software\Shell Extensions\XCShInfo.x64.dll"
regsvr32 "C:\Program Files\Tracker Software\Shell Extensions\XCShInfo.x86.dll"

Thanks

pdfcoder
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Re: PDF preview with Outlook 2016

Post by pdfcoder » Tue Dec 05, 2017 4:01 pm

Arpanot wrote:v7 :
regsvr32 "C:\Program Files\Tracker Software\Shell Extensions\XCShInfo.x64.dll"
regsvr32 "C:\Program Files\Tracker Software\Shell Extensions\XCShInfo.x86.dll"
Done, but still no preview in MS Outlook-2010(32bit)...
Any additional hint?

onset systems engineering ltd
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Posts: 2
Joined: Fri Jan 02, 2015 10:43 am

Re: PDF preview with Outlook 2016

Post by onset systems engineering ltd » Wed Dec 06, 2017 3:44 pm

onset systems engineering ltd wrote:Yes - same issue
Just updated to 323.0 and have lost the Outlook 2016 previewer
If using Acrobat as default then previewer works ok
With XChange editor - no previewer
Trust Center - Attachment handling - Security - Options - checked ... but doesn't work

A fix asap would be appreciated !
Please update if & when a fix is expected for this - so I know if to downgrade or update - thanks

tso-yu liao
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Joined: Sun Jul 24, 2011 3:23 am

Re: PDF preview with Outlook 2016

Post by tso-yu liao » Wed Dec 06, 2017 8:05 pm

I have the same problem after installed V7. My Outlook 2013 PDF previewer is not working.

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Paul - Tracker Supp
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Re: PDF preview with Outlook 2016

Post by Paul - Tracker Supp » Wed Dec 06, 2017 9:04 pm

Hi guys,

we have found and corrected the cause of this at this end. 7.0.323.1 will include this fix.

It shouldn't be long now, your patience is appreciated.
_________________
If posting files to this forum - you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded - thank you.

Best regards

Paul O'Rorke
Tracker Support North America
http://www.tracker-software.com

johnpcecil
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Re: PDF preview with Outlook 2016

Post by johnpcecil » Fri Dec 08, 2017 7:22 pm

Looking forward to the update, just purchased pdf-xchange pro and am not able to preview in outlook.

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Patrick-Tracker Supp
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Re: PDF preview with Outlook 2016

Post by Patrick-Tracker Supp » Fri Dec 08, 2017 8:02 pm

Hi johnpcecil,
Thank you for your purchase. We are all looking forward to the update. We sincerely apologise for any inconveniences this may have caused.

Have a good relaxing weekend - The update should be announced next week.
If posting files to this forum, you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded.
Thank you.

Cheers,

Patrick Charest
Tracker Support North America

jayess
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Re: PDF preview with Outlook 2016

Post by jayess » Wed Dec 13, 2017 11:41 am

Is there any update yet? I have this issue also.

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Tracker Supp-Stefan
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Re: PDF preview with Outlook 2016

Post by Tracker Supp-Stefan » Wed Dec 13, 2017 11:52 am

Hello jayess,

We are planning to have build 323.1 out tomorrow if everything goes soothly in the final stage of the release.

Regards,
Stefan

Frosty1
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Joined: Thu Dec 14, 2017 5:46 pm

Re: PDF preview with Outlook 2016

Post by Frosty1 » Thu Dec 14, 2017 5:59 pm

I am also having this problem, however I downloaded and installed 7.0.323.1 just today and the previewing has not been fixed. I have tried re-registering the shell extensions and I have no preview.
I am on Windows 7 32-bit with MS Office 2013.

Thanks!

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Patrick-Tracker Supp
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Re: PDF preview with Outlook 2016

Post by Patrick-Tracker Supp » Thu Dec 14, 2017 6:47 pm

Hello Frosty1,
Thank you for the post. Since updating and registering the dll, have you restarted your machine?
Cheers!
If posting files to this forum, you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded.
Thank you.

Cheers,

Patrick Charest
Tracker Support North America

itadminWEM
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Joined: Fri Jun 16, 2017 12:07 am

Re: PDF preview with Outlook 2016

Post by itadminWEM » Mon Dec 18, 2017 1:22 am

Thanks, this is the solution I was after. Works perfectly on Office365 and outlook 2016 client.
Upgrade to 7.0.323.1, register dlls and restart.

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Tracker Supp-Stefan
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Re: PDF preview with Outlook 2016

Post by Tracker Supp-Stefan » Mon Dec 18, 2017 5:00 pm

:wink:

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