PDF-XChange - Tracker PDF Viewer - TIFF-XChange - Image-XChange - XMF-XChange - Raster-XChange - Support

Moderators: Tracker Support, TrackerSupp-Daniel, Paul - Tracker Supp, Chris - Tracker Supp, Vasyl-Tracker Dev Team, Ivan - Tracker Software, Sean - Tracker, Tracker Supp-Stefan

 
Arpanot
User
Topic Author
Posts: 2
Joined: Fri Dec 01, 2017 3:08 pm

PDF preview with Outlook 2016

Fri Dec 01, 2017 3:20 pm

Hello,
I have just tested the new PDF-XChange Editor 7.0.323.0 and great job !
But the outlook pdf preview doesn't work anymore (compare to v6 / I use outlook 2016 x64).
I have noticed some changes in the path and name of :
XCShInfo.x64.dll / XCShInfo.x86.dll
No more success after a regsvr32 /s "C:\Program Files\Tracker Software\Shell Extensions\XCShInfo.x64.dll"
If you have an idee to make it working
Thanks
 
Willy Van Nuffel
User
Posts: 1148
Joined: Wed Jan 18, 2006 12:10 pm

Re: PDF preview with Outlook 2016

Fri Dec 01, 2017 7:02 pm

PDF preview still works in Outlook 2010 - 32 bit.

What exactly happens when you click a PDF attachment in the Reading Pane in Outlook 2016 ?
- Does the preview pane open?
- Do you get an error message?
 
Willerding
User
Posts: 23
Joined: Sat Mar 05, 2011 1:07 pm

Re: PDF preview with Outlook 2016

Sat Dec 02, 2017 10:57 pm

Hi,
it's the same here, Outlook 2013 64bit.
The preview cannot be shown because it is not installed, compare screenshot. But the preview pane works fine in explorer. Tried to reconfigure the preview pane in the settings dialogue, but had no success.
Regards, Christian
Error Outlook.png
Error Outlook.png (5.78 KiB) Viewed 503 times
 
onset systems engineering ltd
User
Posts: 2
Joined: Fri Jan 02, 2015 10:43 am

Re: PDF preview with Outlook 2016

Sun Dec 03, 2017 8:53 am

Yes - same issue
Just updated to 323.0 and have lost the Outlook 2016 previewer
If using Acrobat as default then previewer works ok
With XChange editor - no previewer
Trust Center - Attachment handling - Security - Options - checked ... but doesn't work

A fix asap would be appreciated !
 
User avatar
Will - Tracker Supp
Site Admin
Posts: 5881
Joined: Mon Oct 15, 2012 9:21 pm
Location: Chemainus, BC
Contact:

Re: PDF preview with Outlook 2016

Sun Dec 03, 2017 9:17 pm

Hi guys,

Can you please try re-registering the Shell Extensions?
https://www.tracker-software.com/knowle ... xtensions-

Thanks,
If posting files to this forum, you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded.
Thank you.

Best regards

Will Travaglini
Tracker Support
http://www.tracker-software.com
 
Arpanot
User
Topic Author
Posts: 2
Joined: Fri Dec 01, 2017 3:08 pm

Re: PDF preview with Outlook 2016

Mon Dec 04, 2017 8:29 am

Hello,
As mentionned in my first post, I have already try to re-registering the Shell Extensions.
Your link for re-registering the Shell Extensions is no more suitable for release v7 because name and path have been changed if we compare with v6.

v6 :
regsvr32 "C:\Program Files\Tracker Software\Shell Extensions\XCShInfo.dll"
regsvr32 "C:\Program Files\Tracker Software\Shell Extensions\Win32\XCShInfo.dll"

v7 :
regsvr32 "C:\Program Files\Tracker Software\Shell Extensions\XCShInfo.x64.dll"
regsvr32 "C:\Program Files\Tracker Software\Shell Extensions\XCShInfo.x86.dll"

Thanks
 
pdfcoder
User
Posts: 47
Joined: Tue Aug 27, 2013 6:10 am

Re: PDF preview with Outlook 2016

Tue Dec 05, 2017 4:01 pm

Arpanot wrote:
v7 :
regsvr32 "C:\Program Files\Tracker Software\Shell Extensions\XCShInfo.x64.dll"
regsvr32 "C:\Program Files\Tracker Software\Shell Extensions\XCShInfo.x86.dll"

Done, but still no preview in MS Outlook-2010(32bit)...
Any additional hint?
 
onset systems engineering ltd
User
Posts: 2
Joined: Fri Jan 02, 2015 10:43 am

Re: PDF preview with Outlook 2016

Wed Dec 06, 2017 3:44 pm

onset systems engineering ltd wrote:
Yes - same issue
Just updated to 323.0 and have lost the Outlook 2016 previewer
If using Acrobat as default then previewer works ok
With XChange editor - no previewer
Trust Center - Attachment handling - Security - Options - checked ... but doesn't work

A fix asap would be appreciated !


Please update if & when a fix is expected for this - so I know if to downgrade or update - thanks
 
tso-yu liao
User
Posts: 1
Joined: Sun Jul 24, 2011 3:23 am

Re: PDF preview with Outlook 2016

Wed Dec 06, 2017 8:05 pm

I have the same problem after installed V7. My Outlook 2013 PDF previewer is not working.
 
Paul - Tracker Supp
User
Posts: 4713
Joined: Wed Mar 25, 2009 10:37 pm
Location: Chemainus, Canada
Contact:

Re: PDF preview with Outlook 2016

Wed Dec 06, 2017 9:04 pm

Hi guys,

we have found and corrected the cause of this at this end. 7.0.323.1 will include this fix.

It shouldn't be long now, your patience is appreciated.
_________________
If posting files to this forum - you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded - thank you.

Best regards

Paul O'Rorke
Tracker Support North America
http://www.tracker-software.com
 
johnpcecil
User
Posts: 1
Joined: Thu Dec 07, 2017 4:56 pm

Re: PDF preview with Outlook 2016

Fri Dec 08, 2017 7:22 pm

Looking forward to the update, just purchased pdf-xchange pro and am not able to preview in outlook.
 
User avatar
Patrick-Tracker Supp
Site Admin
Posts: 1548
Joined: Thu Mar 27, 2014 6:14 pm
Location: Vancouver Island
Contact:

Re: PDF preview with Outlook 2016

Fri Dec 08, 2017 8:02 pm

Hi johnpcecil,
Thank you for your purchase. We are all looking forward to the update. We sincerely apologise for any inconveniences this may have caused.

Have a good relaxing weekend - The update should be announced next week.
If posting files to this forum, you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded.
Thank you.

Cheers,

Patrick Charest
Tracker Support North America
 
jayess
User
Posts: 1
Joined: Mon May 22, 2017 3:45 pm

Re: PDF preview with Outlook 2016

Wed Dec 13, 2017 11:41 am

Is there any update yet? I have this issue also.
 
User avatar
Tracker Supp-Stefan
Site Admin
Posts: 12025
Joined: Mon Jan 12, 2009 8:07 am
Location: London
Contact:

Re: PDF preview with Outlook 2016

Wed Dec 13, 2017 11:52 am

Hello jayess,

We are planning to have build 323.1 out tomorrow if everything goes soothly in the final stage of the release.

Regards,
Stefan
 
Frosty1
User
Posts: 1
Joined: Thu Dec 14, 2017 5:46 pm

Re: PDF preview with Outlook 2016

Thu Dec 14, 2017 5:59 pm

I am also having this problem, however I downloaded and installed 7.0.323.1 just today and the previewing has not been fixed. I have tried re-registering the shell extensions and I have no preview.
I am on Windows 7 32-bit with MS Office 2013.

Thanks!
 
User avatar
Patrick-Tracker Supp
Site Admin
Posts: 1548
Joined: Thu Mar 27, 2014 6:14 pm
Location: Vancouver Island
Contact:

Re: PDF preview with Outlook 2016

Thu Dec 14, 2017 6:47 pm

Hello Frosty1,
Thank you for the post. Since updating and registering the dll, have you restarted your machine?
Cheers!
If posting files to this forum, you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded.
Thank you.

Cheers,

Patrick Charest
Tracker Support North America
 
itadminWEM
User
Posts: 1
Joined: Fri Jun 16, 2017 12:07 am

Re: PDF preview with Outlook 2016

Mon Dec 18, 2017 1:22 am

Thanks, this is the solution I was after. Works perfectly on Office365 and outlook 2016 client.
Upgrade to 7.0.323.1, register dlls and restart.
 
User avatar
Tracker Supp-Stefan
Site Admin
Posts: 12025
Joined: Mon Jan 12, 2009 8:07 am
Location: London
Contact:

Re: PDF preview with Outlook 2016

Mon Dec 18, 2017 5:00 pm

:wink:

Who is online

Users browsing this forum: grant mcgarry, Ovg and 4 guests