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GerhardT
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Lotus Notes Crash with Version 6.322

Wed Oct 11, 2017 2:25 pm

We have a Lotus Notes application that displays a PDF in a XPage (website). This XPage is displayed in Lotus Notes Client (version 9). If PDF-X-Change Editor 6.322 (tested with 6.332.5 and 6.322.7) is installed, Lotus Notes crashes when the window is closed. This problem does not occur with versions 6.321 and 6.319.

The PDF is inserted into the page by means of an object tag:
<object data="<pdfurl>#zoom=100" type=application/pdf width="100%" height="100%" border="2" style='background-color: white'></object>
 
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Re: Lotus Notes Crash with Version 6.322

Fri Oct 13, 2017 6:45 pm

Hi Gerhard,

are you opening this in the stand alone Editor or as a plugin within IE?
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GerhardT
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Re: Lotus Notes Crash with Version 6.322

Mon Oct 16, 2017 11:53 am

Hi Paul,

we use the XPage technology of Lotus Notes/IBM.
As far as i know, the IBM Notes Client uses Mozilla XULRunner to render the HTML.
The Firefox plugin is used to display the PDF.
Attachments
pdf-x-change-crash.png
 
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Re: Lotus Notes Crash with Version 6.322

Fri Oct 20, 2017 3:56 pm

Hi Gerhard,

my apologies for the delay, I missed your reply. Are there any log entries available when this happens? What does Event >Viewer have to say about it?
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GerhardT
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Re: Lotus Notes Crash with Version 6.322

Mon Oct 30, 2017 6:53 am

Hi Paul,

the following event log is written:

Name der fehlerhaften Anwendung: notes2.exe, Version: 3.4.0.0, Zeitstempel: 0x4d87abff
Name des fehlerhaften Moduls: PDFXEditCore.x86.dll, Version: 6.0.322.7, Zeitstempel: 0x598df614
Ausnahmecode: 0x40000015
Fehleroffset: 0x000321b3
ID des fehlerhaften Prozesses: 0xe50
Startzeit der fehlerhaften Anwendung: 0x01d35149eec6ce41
Pfad der fehlerhaften Anwendung: C:\Program Files (x86)\IBM\Notes\framework\rcp\eclipse\plugins\com.ibm.rcp.base_9.0.1.20131002-1404\win32\x86\notes2.exe
Pfad des fehlerhaften Moduls: C:\Program Files\Tracker Software\PDF Editor\PDFXEditCore.x86.dll
Berichtskennung: ba92a29a-bd3d-11e7-b718-acfdceada970
 
GerhardT
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Re: Lotus Notes Crash with Version 6.322

Wed Nov 15, 2017 12:21 pm

Hi Paul,

Can I add anything to solve the problem?

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Re: Lotus Notes Crash with Version 6.322

Tue Nov 21, 2017 1:29 pm

Hello Gerhard,

Paul will be in the office in about an hour and a half - and I will check with him what is the status of the investigation on this!

Regards,
Stefan
 
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Re: Lotus Notes Crash with Version 6.322

Tue Nov 21, 2017 2:59 pm

Hi Gerhard,

my apologies also for not getting back to you sooner, it seems we slipped up on this thread.

I am going to have to consult with one of the developers here and will get back today. We may also want the Lotus crash dump, I'll let you know if we need/want that. Do you know how to get it if needed?
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GerhardT
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Re: Lotus Notes Crash with Version 6.322

Thu Nov 23, 2017 12:06 pm

Hi Paul,

I think I would be able to provide a crash dump, if required.

Best Regards
 
GerhardT
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Re: Lotus Notes Crash with Version 6.322

Wed Nov 29, 2017 6:49 am

Any update regarding this issue?
 
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Re: Lotus Notes Crash with Version 6.322

Tue Dec 05, 2017 2:01 pm

Hello GerhardT,

Can you please try the new Version 7 and let us know if there's still the same problem?

Regards,
Stefan
 
GerhardT
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Re: Lotus Notes Crash with Version 6.322

Mon Dec 11, 2017 6:34 am

Hello Stefan, hello Paul,

the crash is also reproducible using version 7.0.323.

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Re: Lotus Notes Crash with Version 6.322

Mon Dec 11, 2017 10:42 pm

Thanks Gerhard,

can we get the crash dump? https://www.tracker-software.com/knowle ... estigation

Please and thanks.
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Ivan - Tracker Software
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Re: Lotus Notes Crash with Version 6.322

Thu Feb 15, 2018 7:29 pm

I just installed IBM Notes and tried to reproduce the problem but without success.
Can you provide an access to your site or make a sample page somewhere where the problem is reproducible?
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GerhardT
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Re: Lotus Notes Crash with Version 6.322

Wed Apr 25, 2018 8:48 am

Hello Ivan,

I have sent you a reproduction database by e-mail.
 
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Dimitar - Tracker Supp
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Re: Lotus Notes Crash with Version 6.322

Wed Apr 25, 2018 9:06 am

Hello GerhardT,

I have forward the file to Ivan for further investigation.


In case we are unable to reproduce the problem even with your database,
Is it possible to set up remote access to one of the computers that is experiencing this problem?


Regards.
 
GerhardT
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Re: Lotus Notes Crash with Version 6.322

Thu Apr 26, 2018 9:38 am

Hello Dimitar,

yes, if necessary we will find a way for remote access.
 
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Dimitar - Tracker Supp
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Re: Lotus Notes Crash with Version 6.322

Thu Apr 26, 2018 9:45 am

Hello GerhardT,

Thanks.

We will notify you if we need it.


Regards.

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