Printing from PDF-XChange  SOLVED

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DrTeeth
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Printing from PDF-XChange

Post by DrTeeth » Tue Sep 26, 2017 4:28 pm

I have just printed a PDF from Editor and it did not print in a satisfactory manner. It is printing correctly from SumatraPDF to the same printer. The file looks okay on screen. I have uploaded it here www.g4dwv.co.uk/tracker. It is the only file there.

The problem was with the fine back lines at the top of each page. Printing from PDFX-Change produced black lines about a centimetre wide, which would obscure the text on some pages. I have not come across this before.

I have double checked this finding and confirm it is correct.

Cheers

DrT
Stress - the condition brought about by having to resist the temptation to beat the living daylights out of someone who richly deserves it.

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Patrick-Tracker Supp
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Re: Printing from PDF-XChange

Post by Patrick-Tracker Supp » Tue Sep 26, 2017 6:22 pm

Hello DrTeeth,

Thank you for the post. Could you please let us know the make a model of the printer you are using as well as a link to the driver you are using?

Thank you!
If posting files to this forum, you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded.
Thank you.

Cheers,

Patrick Charest
Tracker Support North America

Willy Van Nuffel
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Re: Printing from PDF-XChange

Post by Willy Van Nuffel » Tue Sep 26, 2017 8:05 pm

Some previous reports about issues while printing lines:
https://www.tracker-software.com/forum3 ... 62&t=27440
https://www.tracker-software.com/forum3 ... 62&t=24480
https://www.tracker-software.com/forum3 ... 35&t=22316
https://www.tracker-software.com/forum3 ... 62&t=20674

A work-around - to print the lines correctly - might be to mark the "Print as Image" check box in the "Print" dialog box of PDF-XChange V6.

Best regards.

DrTeeth
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Re: Printing from PDF-XChange

Post by DrTeeth » Sun Oct 01, 2017 12:42 pm

Patrick-Tracker Supp wrote:Hello DrTeeth,

Thank you for the post. Could you please let us know the make a model of the printer you are using as well as a link to the driver you are using?

Thank you!
Hi

I am using a Hewlett Packard P2015 and the latest HP universal driver.

Cheers

DrTeeth
Stress - the condition brought about by having to resist the temptation to beat the living daylights out of someone who richly deserves it.

DrTeeth
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Posts: 123
Joined: Thu Apr 25, 2013 7:19 pm

Re: Printing from PDF-XChange

Post by DrTeeth » Sun Oct 01, 2017 12:44 pm

Willy Van Nuffel wrote:Some previous reports about issues while printing lines:
https://www.tracker-software.com/forum3 ... 62&t=27440
https://www.tracker-software.com/forum3 ... 62&t=24480
https://www.tracker-software.com/forum3 ... 35&t=22316
https://www.tracker-software.com/forum3 ... 62&t=20674

A work-around - to print the lines correctly - might be to mark the "Print as Image" check box in the "Print" dialog box of PDF-XChange V6.

Best regards.
Thanks Willy
Stress - the condition brought about by having to resist the temptation to beat the living daylights out of someone who richly deserves it.

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Will - Tracker Supp
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Re: Printing from PDF-XChange

Post by Will - Tracker Supp » Sun Oct 01, 2017 7:26 pm

Hi guys,

Please see this article for details on the issue:
https://www.tracker-software.com/knowle ... the-Editor

It's an issue in HP's 64-bit PCL drivers.

Thanks,
If posting files to this forum, you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded.
Thank you.

Best regards

Will Travaglini
Tracker Support (Europe)
Tracker Software Products Ltd.
http://www.tracker-software.com

DrTeeth
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Re: Printing from PDF-XChange

Post by DrTeeth » Sun Oct 01, 2017 8:39 pm

Hi Will,

Many thanks. I read the article but it does not explain why the same document, printed using the same printer drivers BUT from a different PDF reader does NOT show the thick lines. The only difference in this case is the PDF reader used to print the document.

It is not a big deal, but if it were the fault of the printer drivers all PDF readers should show the same issue. I am just curious from a technical point of view as to what is going on.

With kindest regards

DrTeeth
Stress - the condition brought about by having to resist the temptation to beat the living daylights out of someone who richly deserves it.

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Tracker Supp-Stefan
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Re: Printing from PDF-XChange  SOLVED

Post by Tracker Supp-Stefan » Mon Oct 02, 2017 9:50 am

Hello Dr Teeth,

Most likely the other printing applications are not using the MM_ANISOTROPIC mode of those drivers - and thus appear unaffected.

The "print as images", and the registry change outlined in the KB article should help resolve the problem.

Regards,
Stefan

DrTeeth
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Re: Printing from PDF-XChange

Post by DrTeeth » Mon Oct 02, 2017 2:39 pm

Thanks Stefan, fix applied.

Cheers

DrT
Stress - the condition brought about by having to resist the temptation to beat the living daylights out of someone who richly deserves it.

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Tracker Supp-Stefan
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Re: Printing from PDF-XChange

Post by Tracker Supp-Stefan » Wed Oct 04, 2017 12:44 pm

:)

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