UI Text and Menus is HUGE

[ajffja]

I have Editor 6.0/322.7 installed on a Surface Pro 4 with Windows 10

I am having challenges with Customize UI in the Preferences. I used to use to use Viewer on a Surface Pro 3 with Windows 10 and had no difficulty with the application defaults.

My challenge is that the Document Title Bar (top of open file), and the toolbars all have print/fonts bigger than every other app I have installed. I changed the font to smaller than the font listed (i.e. 7 pt) and it is still huge. My display setting of fonts and icons is 100% on 2560x1440.

How to I correct this???

[Timur Born]

6 points is the smallest you can use and it's just readable on my 30" 2560 x 1600 display. The problem is that this will not change the height of the bars itself, mainly because the icons stay large.

[Will - Tracker Supp]

Hi ajffja,

Thanks for the post - That's unusual, because we normally see the opposite complaint on UHD screens. Can you send a screen-shot of what you are seeing? Also, do you have a second screen and, if so, is the resolution higher or lower?

Thanks,

[ajffja]

Also, do you have a second screen and, if so, is the resolution higher or lower? --- I do have a 2nd screen. The second is 2560x1600 with 100% fonts/etc and the primary is 2736x1824 with 200% fonts/etc. The problem is on the 2nd screen. The primary screen views fine and matches other apps with those settings. It's the only app doing it.

[Will - Tracker Supp]

Hi ajffja,

Thanks for that - I believe that you're experiencing a known issue with UI scaling on screens with different DPI's. I suspect that setting the second screen to use the same DPI as he first (200%) should act as a workaround until we resolve the issue.

Thanks,

[ajffja]

Ok. Thx

[Will - Tracker Supp]

[MaRx-7]

We have almost the exact same issue, also with a MS Surface Pro 4, but we have three additional monitors hooked up. The three additional monitors are all running at 1920x1080 (100%) and the MS Surface Pro 4 is running at 2736x1824 (200%).
We have many of the Surfaces in production and only one of them seems to have this issue. I believe this is the only Surface that is running three external monitors and using Editor Plus.
The workaround you list here doesn't seem to work for us.
When do you expect a fix for this known issue?
Thanks.

[TrackerSupp-Daniel]

Hi MaRx-7,
I would like to verify a few things with you before we continue, First, Have you Restarted the system since applying this change in editor?
Secondly, have you tested using 150% system scale on the other monitor? The System scaling works by multiplying both directions by your multiplier, so at 200% you end up with text at 4X the usual size. In your case where the screen is less than double the size of the original screens it can cause inconsistencies like this.

If my math is correct, you want to be using something close to 160% scaling(calculator says 160.1% to be exact). there is a custom scale options directly below the presets in windows 10.

[Vasyl-Tracker Dev Team]

Hi All.

Try to play with that option in Editor:

HTH.

[MaRx-7]

Before I was able to get back over to the user's desk to try suggestions out, I found out that it working okay, now. Apparently, the main screen had gotten changed to the Surface screen after a Windows update. She changed the main screen back to the second/middle, lower resolution screen, then rebooted. Now it opens up looking fine on all three monitors.

[Tracker Supp-Stefan]

Glad to hear that MaRx-7!

Cheers,
Stefan

[TrackerSupp-Daniel]

Glad to hear all is working well, A restart of the application is usually required for these kinds of changes to take effect, so that may have been the issue.

Have a great day!