Crash on using Snapshot Tool

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MJN
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Posts: 52
Joined: Wed Aug 31, 2016 12:09 pm

Crash on using Snapshot Tool

Post by MJN » Fri Sep 01, 2017 9:36 am

I'm using the newest build and it consistently crashes on using the Snapshot Tool. Co-workers using build 319 does not experience this.

Also, while I'm at it -any news on moving comments with the arrow keys? Posted a while back that the increments are too large and it was promised looked at?

Regards,

MJN

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Tracker Supp-Stefan
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Re: Crash on using Snapshot Tool

Post by Tracker Supp-Stefan » Fri Sep 01, 2017 9:38 am

Hello MJN,

Please try clearing the temp folder, and then please also go to Edit -> Preferences -> Snapshot Tool inside the Editor, and make sure that it is not set to e.g. 600 DPI, as if you take a full page shots with this resolution - the image will be huge.

Regards,
Stefan

MJN
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Posts: 52
Joined: Wed Aug 31, 2016 12:09 pm

Re: Crash on using Snapshot Tool

Post by MJN » Fri Sep 01, 2017 11:37 am

The snapshot tool was maxed out at 2400DPI :shock: It helped cranking it down, hehe.
Thing is -don't remember having touched the settings, ever...

Anyways -thanx a bunch...

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Tracker Supp-Stefan
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Re: Crash on using Snapshot Tool

Post by Tracker Supp-Stefan » Fri Sep 01, 2017 1:26 pm

Hi MJN,

I believe the default with which we deploy it is 72 DPI - and 300 is enough for most print jobs - so anything higher than 300 will only strain the machine without producing significant improvements!

Glad I managed to assist with this one!

Cheers,
Stefan

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