File blocked by explorer.exe
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File blocked by explorer.exe
Version installed 6.0 rev 322.3
When i select a file to edit explorer.exe show me the preview of the file.
i open the file with pdf-xchange editor, i modify the file and then when i try to save it a message advise me that is impossible to save the file for an error (operating system). it's imposible to access to the file because is used by another process....
If i do the same things with acrobat reader i've no problem..... I prefer to use pdf-change editor because is better than acrobat,,, but i would like to solve the problem.
thanks.
andrea
When i select a file to edit explorer.exe show me the preview of the file.
i open the file with pdf-xchange editor, i modify the file and then when i try to save it a message advise me that is impossible to save the file for an error (operating system). it's imposible to access to the file because is used by another process....
If i do the same things with acrobat reader i've no problem..... I prefer to use pdf-change editor because is better than acrobat,,, but i would like to solve the problem.
thanks.
andrea
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Re: File blocked by explorer.exe
Not 100% sure, but often caused by the fact that "Preview pane" and/or "Details pane" are active in Windows File Explorer.
In Windows 7 > Windows Explorer > Organize button > Layout
In Windows 10 > File Explorer > View ribbon
In Windows 7 > Windows Explorer > Organize button > Layout
In Windows 10 > File Explorer > View ribbon
Re: File blocked by explorer.exe
The preview panel is active.... but is active in the two different case.
is active if i use pdf xchange and if i use Acrobat reader.
but i've the problem only with pdf xchange.
Andrea
is active if i use pdf xchange and if i use Acrobat reader.
but i've the problem only with pdf xchange.
Andrea
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Re: File blocked by explorer.exe
I just wonder if the problem goes away (for PDF-XChange Editor) when the preview and details pane are turned off ...
And, does it make a difference when you just open the file from within PDF-XChange Editor ...
It might be a 'hint' for Tracker Software development.
Best regards.
And, does it make a difference when you just open the file from within PDF-XChange Editor ...
It might be a 'hint' for Tracker Software development.
Best regards.
Re: File blocked by explorer.exe
hi
i don't know.
i've tried as you suggested but this evening the problem doesn't appear.... mystery
i don't know.
i've tried as you suggested but this evening the problem doesn't appear.... mystery
- Patrick-Tracker Supp
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Re: File blocked by explorer.exe
Hello Andrea,
This is a known issue which we believed was caused by Windows, though the fact that it is not an issue when using Adobe is indeed news. I will discuss this issue with the development team during our next meeting.
You should find that closing the preview pane or file explorer (or simply selecting another file in file explorer) will allow you to save this correctly.
Thank you for bringing this to light!
This is a known issue which we believed was caused by Windows, though the fact that it is not an issue when using Adobe is indeed news. I will discuss this issue with the development team during our next meeting.
You should find that closing the preview pane or file explorer (or simply selecting another file in file explorer) will allow you to save this correctly.
Thank you for bringing this to light!
If posting files to this forum, you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded.
Thank you.
Cheers,
Patrick Charest
Tracker Support North America
Thank you.
Cheers,
Patrick Charest
Tracker Support North America
Re: File blocked by explorer.exe
Hi.
if i close the preview i can save without any problem......
Bye
andrea
if i close the preview i can save without any problem......
Bye
andrea
- Will - Tracker Supp
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Re: File blocked by explorer.exe
Hi Andrea,
There are several methods by which preview handlers provide previews. One of those methods can sometimes cause the Windows Prev. Host to lock down the file. While this in itself is a Windows issue, we are planning to change the method that we use when the re-write of the Shell Extensions has been completed and this should help.
Cheers,
There are several methods by which preview handlers provide previews. One of those methods can sometimes cause the Windows Prev. Host to lock down the file. While this in itself is a Windows issue, we are planning to change the method that we use when the re-write of the Shell Extensions has been completed and this should help.
Cheers,
If posting files to this forum, you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded.
Thank you.
Best regards
Will Travaglini
Tracker Support (Europe)
Tracker Software Products Ltd.
http://www.tracker-software.com
Thank you.
Best regards
Will Travaglini
Tracker Support (Europe)
Tracker Software Products Ltd.
http://www.tracker-software.com
Re: File blocked by explorer.exe
ok.
thanks.
can you advice me when do you find the alternative method?
Andrea
thanks.
can you advice me when do you find the alternative method?
Andrea
- Will - Tracker Supp
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Re: File blocked by explorer.exe
Hi Andrea,
We'll certainly do our best, but we're not always informed prior to release and deal with quite a large number of users, so I cannot promise to do anything but our best.
Cheers,
We'll certainly do our best, but we're not always informed prior to release and deal with quite a large number of users, so I cannot promise to do anything but our best.
Cheers,
If posting files to this forum, you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded.
Thank you.
Best regards
Will Travaglini
Tracker Support (Europe)
Tracker Software Products Ltd.
http://www.tracker-software.com
Thank you.
Best regards
Will Travaglini
Tracker Support (Europe)
Tracker Software Products Ltd.
http://www.tracker-software.com
- Will - Tracker Supp
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Re: File blocked by explorer.exe
If posting files to this forum, you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded.
Thank you.
Best regards
Will Travaglini
Tracker Support (Europe)
Tracker Software Products Ltd.
http://www.tracker-software.com
Thank you.
Best regards
Will Travaglini
Tracker Support (Europe)
Tracker Software Products Ltd.
http://www.tracker-software.com
Re: File blocked by explorer.exe
Same problem again with windows 11 and Pdf xchange editor plus 9.2 build 358.0
- TrackerSupp-Daniel
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Re: File blocked by explorer.exe
Hello, andler
Thank you for the report, Ive spoken with our Dev team and they have two preliminary questions for you on this.
1. How large is the file in question? Does this also happen with small files (under 1mb) or is it something exclusive to larger files?
2. Is the file stored locally, on your machine only or; is this a networked location or making use of a cloud service, such as onedrive sync functions?
Kind regards,
Thank you for the report, Ive spoken with our Dev team and they have two preliminary questions for you on this.
1. How large is the file in question? Does this also happen with small files (under 1mb) or is it something exclusive to larger files?
2. Is the file stored locally, on your machine only or; is this a networked location or making use of a cloud service, such as onedrive sync functions?
Kind regards,
Dan McIntyre - Support Technician
Tracker Software Products (Canada) LTD
+++++++++++++++++++++++++++++++++++
Our Web site domain and email address has changed as of 26/10/2023.
https://www.pdf-xchange.com
Support@pdf-xchange.com
Tracker Software Products (Canada) LTD
+++++++++++++++++++++++++++++++++++
Our Web site domain and email address has changed as of 26/10/2023.
https://www.pdf-xchange.com
Support@pdf-xchange.com
Re: File blocked by explorer.exe
Hello.
I've tried also with small and larger files in a networked location and i've the problem.
In a file stored locally i don't have the problem.
Regards
Andrea
I've tried also with small and larger files in a networked location and i've the problem.
In a file stored locally i don't have the problem.
Regards
Andrea
- TrackerSupp-Daniel
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Re: File blocked by explorer.exe
Hello, andler
Thank you for confirming, one of our developers has managed to reproduce the issue, and found an oddity. Our Preview handler would operate within the "prevhost.exe" and not "explorer.exe" but as you said, explorer.exe is what is blocking the file. This should not be able to happen, and again, in tests, we see this does not happen with some of our competitors.
Now we are looking into what else may be the cause of this, and how we can resolve it, I cannot say when this will be fixed, so in the meantime you will need to ensure that the file explorer is not actively looking at the file you are trying to make changes to.
Kind regards,
Thank you for confirming, one of our developers has managed to reproduce the issue, and found an oddity. Our Preview handler would operate within the "prevhost.exe" and not "explorer.exe" but as you said, explorer.exe is what is blocking the file. This should not be able to happen, and again, in tests, we see this does not happen with some of our competitors.
Now we are looking into what else may be the cause of this, and how we can resolve it, I cannot say when this will be fixed, so in the meantime you will need to ensure that the file explorer is not actively looking at the file you are trying to make changes to.
Kind regards,
Dan McIntyre - Support Technician
Tracker Software Products (Canada) LTD
+++++++++++++++++++++++++++++++++++
Our Web site domain and email address has changed as of 26/10/2023.
https://www.pdf-xchange.com
Support@pdf-xchange.com
Tracker Software Products (Canada) LTD
+++++++++++++++++++++++++++++++++++
Our Web site domain and email address has changed as of 26/10/2023.
https://www.pdf-xchange.com
Support@pdf-xchange.com
Re: File blocked by explorer.exe
Hello all,
I'm also seeing PDF files being write-blocked sometimes when they are previewed in Windows Explorer. However, this seems to happen mostly only if the PDF is located on a slow file server connection, e.g. on a company server connected via VPN.
Not sure how Windows Explorer or other PDF software vendors handle file preview, but the arguably most powerful file explorer on the market, aussie-based Dopus, does it this way:
https://en.wikipedia.org/wiki/Directory_Opus
Hope the information is helpful
Best regards
David
I'm also seeing PDF files being write-blocked sometimes when they are previewed in Windows Explorer. However, this seems to happen mostly only if the PDF is located on a slow file server connection, e.g. on a company server connected via VPN.
Not sure how Windows Explorer or other PDF software vendors handle file preview, but the arguably most powerful file explorer on the market, aussie-based Dopus, does it this way:
https://en.wikipedia.org/wiki/Directory_Opus
Hope the information is helpful
Best regards
David
David.P
PDF-XChange Pro
PDF-XChange Pro
- TrackerSupp-Daniel
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Re: File blocked by explorer.exe
Hello, David.P
Yes, the issue is only shown (at least from our side) with network locations, but it is certainly something that needs attention, so we can see if there is anything to be done from our end.
As for Directory opus, I am unsure if that will help with the investigation, but we have passed it along to the Dev team so that they can take a look.
Kind regards,
Yes, the issue is only shown (at least from our side) with network locations, but it is certainly something that needs attention, so we can see if there is anything to be done from our end.
As for Directory opus, I am unsure if that will help with the investigation, but we have passed it along to the Dev team so that they can take a look.
Kind regards,
Dan McIntyre - Support Technician
Tracker Software Products (Canada) LTD
+++++++++++++++++++++++++++++++++++
Our Web site domain and email address has changed as of 26/10/2023.
https://www.pdf-xchange.com
Support@pdf-xchange.com
Tracker Software Products (Canada) LTD
+++++++++++++++++++++++++++++++++++
Our Web site domain and email address has changed as of 26/10/2023.
https://www.pdf-xchange.com
Support@pdf-xchange.com
- Ivan - Tracker Software
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Re: File blocked by explorer.exe
From what we see, I can say the following. When previewing a local file, Explorer provides us (or any other IPreviewHandler implementation) a copy of the file data (we do not work with files directly, Explorer provides us the file data as IStream) and the file is not blocked. That's true for files of any size (reasonable).
But the situation is different when a network file is previewed. In this case, Windows Explorer keeps the file opened and blocks writing to it if we keep using the original IStream provided to our Preview handler.
At the moment, PDF-XChange Preview Handler makes own copy of previewed IStream if its size is less than 10 MB, no matter local or network file is, as we have no guaranteed method to know original file location.
Making own copy of any file might be a solution but it also may slow down preview for large files, especially on slow networks.
But the situation is different when a network file is previewed. In this case, Windows Explorer keeps the file opened and blocks writing to it if we keep using the original IStream provided to our Preview handler.
At the moment, PDF-XChange Preview Handler makes own copy of previewed IStream if its size is less than 10 MB, no matter local or network file is, as we have no guaranteed method to know original file location.
Making own copy of any file might be a solution but it also may slow down preview for large files, especially on slow networks.
Tracker Software (Project Director)
When attaching files to any message - please ensure they are archived and posted as a .ZIP, .RAR or .7z format - or they will not be posted - thanks.
When attaching files to any message - please ensure they are archived and posted as a .ZIP, .RAR or .7z format - or they will not be posted - thanks.