Wrong Colours PDF Xchange Editor

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Michael__H
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Joined: Tue Apr 25, 2017 6:16 am

Wrong Colours PDF Xchange Editor

Post by Michael__H » Tue Apr 25, 2017 7:42 am

Hello Support,

we have on 10 % our PCs (20) the Problem, that the Colour is wrong on the Display and when printed with PDF XChange Editor (Version 6.0 Build 321). If you open the same PDF with Adobe DC everything is fine.

Example:

Wrong Colours: https://ibb.co/knssRQ

Should look like this: https://ibb.co/cmJXRQ

The PC are installed with the same Image, have the same Network Printers installed.
I tried several things, like reinstall Xchange Editor, deleting all Printers even with Registry cleanup.


Only solution I found yet, is to install the PDF Xchange Viewer Pro (Version 2.5 Build 201.0)
I am not happy with that, as you can imagine.

Best Regards
Michael

Ivan - Tracker Software
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Re: Wrong Colours PDF Xchange Editor

Post by Ivan - Tracker Software » Tue Apr 25, 2017 7:52 am

Can you please send us sample document where the issue is reproducible, screenshot of your "Color Managment" page on Editor Preferences dialog, and, the ICC profile of your monitor (or, ZIP and send us all files from your c:\WINDOWS\System32\spool\drivers\color folder).
Tracker Software (Project Director)

When attaching files to any message - please ensure they are archived and posted as a .ZIP, .RAR or .7z format - or they will not be posted - thanks.

Michael__H
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Posts: 4
Joined: Tue Apr 25, 2017 6:16 am

Re: Wrong Colours PDF Xchange Editor

Post by Michael__H » Tue Apr 25, 2017 8:23 am

To which Email adress shall I send the infos?

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Tracker Supp-Stefan
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Re: Wrong Colours PDF Xchange Editor

Post by Tracker Supp-Stefan » Tue Apr 25, 2017 10:30 am

Hello Michael,

Please send any samples to support@tracker-software.com.

Also - are you using custom colour profiles in windows and/or for the monitors on those 10% of the machines where the issue occurs?

Regards,
Stefan

fic5020
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Posts: 2
Joined: Mon Aug 19, 2019 7:53 am

Re: Wrong Colours PDF Xchange Editor

Post by fic5020 » Mon Aug 19, 2019 8:06 am

Hello,

some User have the same Problem. nearly the same Color mistakes.

Version. PDF-XChange Editor 8.331.0

Do you a Solution for the Problem ?

Thanks
Christian

Timur Born
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Posts: 613
Joined: Tue Jun 26, 2012 1:50 pm

Re: Wrong Colours PDF Xchange Editor

Post by Timur Born » Mon Aug 19, 2019 8:55 am

Color Management was said to be up for an overhaul for quite some time now. But unfortunately it does not seem to be high on the list?!

fic5020
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Posts: 2
Joined: Mon Aug 19, 2019 7:53 am

Re: Wrong Colours PDF Xchange Editor

Post by fic5020 » Mon Aug 19, 2019 12:52 pm

Problem solved!

in this Directory there was a ICC from the Manufacturer of the Display.
c:\WINDOWS\System32\spool\drivers\color

After deleting this ICC the Problems are.

Greetings Christian

Timur Born
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Posts: 613
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Re: Wrong Colours PDF Xchange Editor

Post by Timur Born » Mon Aug 19, 2019 1:02 pm

Instead of deleting the whole ICC profile you could tell Windows not to use it (it will use sRGB then). This way you at least had a choice if you need it later on.

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Will - Tracker Supp
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Re: Wrong Colours PDF Xchange Editor

Post by Will - Tracker Supp » Mon Aug 19, 2019 2:14 pm

Hi fic5020,

Glad to hear that did it!

@Timur - Thanks for the assist :)
If posting files to this forum, you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded.
Thank you.

Best regards

Will Travaglini
Tracker Support (Europe)
Tracker Software Products Ltd.
http://www.tracker-software.com

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