3-5 Second delay in opening a new document
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3-5 Second delay in opening a new document
I have just started using the Editor, and I have verified that it is up to date via the update checker.
I find about 30-50% of the time, that after double clicking on a pdf file, that it will take 3-5 seconds to open. I have never seen this behavior in other pdf viewers before. This occurs even with small, one page files, and files that I have not viewed before, so I wouldn't think that searching for previous settings for that specific document would be the issue here.
Is there some option that I can check to speed up the display?
I find about 30-50% of the time, that after double clicking on a pdf file, that it will take 3-5 seconds to open. I have never seen this behavior in other pdf viewers before. This occurs even with small, one page files, and files that I have not viewed before, so I wouldn't think that searching for previous settings for that specific document would be the issue here.
Is there some option that I can check to speed up the display?
Windows 11
PDFX-Change Editor current
PDFX-Change Editor current
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Re: 3-5 Second delay in opening a new document
Hi prr,
is it taking a long time to start the editor and open the file or is the Editor already open when you double click the file in Explorer and then it takes a long time to open?
I am trying to determine if the issue is the Editor starting or opening the file that is slow. If the Editor is already open does that speed up opening the file?
is it taking a long time to start the editor and open the file or is the Editor already open when you double click the file in Explorer and then it takes a long time to open?
I am trying to determine if the issue is the Editor starting or opening the file that is slow. If the Editor is already open does that speed up opening the file?
Best regards
Paul O'Rorke
Tracker Support North America
http://www.tracker-software.com
Paul O'Rorke
Tracker Support North America
http://www.tracker-software.com
Re: 3-5 Second delay in opening a new document
Paul, I know I have seen this issue when the Editor was already open.
Of course, after reading your reply, I tried doing it both ways (Editor open and closed), and it opened up just fine, either way. Take a car to the mechanic, and the noise goes away.
I will look into this several times today and verify, but like I said, I recall this morning this pause was when it was already open, and had 2-3 other files being displayed already.
Of course, after reading your reply, I tried doing it both ways (Editor open and closed), and it opened up just fine, either way. Take a car to the mechanic, and the noise goes away.
I will look into this several times today and verify, but like I said, I recall this morning this pause was when it was already open, and had 2-3 other files being displayed already.
Windows 11
PDFX-Change Editor current
PDFX-Change Editor current
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Re: 3-5 Second delay in opening a new document
he he - that's always the way. Right? Go see a doctor and the symptoms go away?
Delays starting the Editor are more likely something we can tweak - delays opening the files not so such.
Keep us informed as to how that progresses?
Paul
Delays starting the Editor are more likely something we can tweak - delays opening the files not so such.
Keep us informed as to how that progresses?
Paul
Best regards
Paul O'Rorke
Tracker Support North America
http://www.tracker-software.com
Paul O'Rorke
Tracker Support North America
http://www.tracker-software.com
Re: 3-5 Second delay in opening a new document
OK it just happened when PDFXChange was not open at all. It took an extra 5 seconds to open a one page pdf file. It has happened before this, but I forget if the Editor was already open at all, but this time I know it was not already open.
Windows 11
PDFX-Change Editor current
PDFX-Change Editor current
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Re: 3-5 Second delay in opening a new document
Myself, I have the impression that the delay when starting PDF-XChange Editor is only there when it is started the first time after a (re-)start of my computer.
The next time that I launch PDF-XChange Editor, or double click on a PDF in Windows File Explorer, it starts within a second.
The next time that I launch PDF-XChange Editor, or double click on a PDF in Windows File Explorer, it starts within a second.
Re: 3-5 Second delay in opening a new document
I don't know how typical this is, but I've just selected PDFs totalling 15MB and, with Editor 'cold', they were all fully open in 6s.
From 'warm' Editor will open, by double-clicking a PDF, in ~1s
When open, another PDF is open in ~1s also.
(W7 Pro, SP1, 32-bit
Gigabyte GA-Z97-D3H mobo
Intel Core i5 5675C 3.1GHz CPU
4GB DDR3-1600 RAM
500GB Hitachi SATA3 Travelstar HDD
Intel Iris Pro Graphics)
From 'warm' Editor will open, by double-clicking a PDF, in ~1s
When open, another PDF is open in ~1s also.
(W7 Pro, SP1, 32-bit
Gigabyte GA-Z97-D3H mobo
Intel Core i5 5675C 3.1GHz CPU
4GB DDR3-1600 RAM
500GB Hitachi SATA3 Travelstar HDD
Intel Iris Pro Graphics)
Re: 3-5 Second delay in opening a new document
Those numbers aren't outlandish (in the sense of being unacceptably slow), but I did post here b/c these PDFs on my machine have been opening up noticeably slower with the Editor, than with the Viewer, or any other PDF viewer for that matter. 6 seconds for a 15 meg pdf file doesn't sound that bad; its just that at least on my box, its not as fast as its been before.
Giraffe wrote:I don't know how typical this is, but I've just selected PDFs totalling 15MB and, with Editor 'cold', they were all fully open in 6s.
From 'warm' Editor will open, by double-clicking a PDF, in ~1s
When open, another PDF is open in ~1s also.
Windows 11
PDFX-Change Editor current
PDFX-Change Editor current
Re: 3-5 Second delay in opening a new document
6s for a 15MB file isn't too bad perhaps but, as I said, there were several other PDFs with it at the same time - 7 in all - totalling 15.75MB.prr wrote:Those numbers aren't outlandish (in the sense of being unacceptably slow), but I did post here b/c these PDFs on my machine have been opening up noticeably slower with the Editor, than with the Viewer, or any other PDF viewer for that matter. 6 seconds for a 15 meg pdf file doesn't sound that bad; its just that at least on my box, its not as fast as its been before.
Giraffe wrote:I don't know how typical this is, but I've just selected PDFs totalling 15MB and, with Editor 'cold', they were all fully open in 6s.
From 'warm' Editor will open, by double-clicking a PDF, in ~1s
When open, another PDF is open in ~1s also.
Re: 3-5 Second delay in opening a new document
Just experienced this with the Editor open, and a file already opened up within the editor. If there are any tweaks at all, I'd love to give one a try. Even if I could just cut down on the number of times this happened, that would be fine.
Windows 11
PDFX-Change Editor current
PDFX-Change Editor current
- Will - Tracker Supp
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Re: 3-5 Second delay in opening a new document
Hi guys,
This is, unfortunately, incredibly difficult for us to troubleshoot because of the sheer number of potential variables that could be at play. Can you please take a look at this KB article and try the steps outlined within, then advise on the results:
https://www.pdf-xchange.com/knowle ... ery-slowly
Thanks,
This is, unfortunately, incredibly difficult for us to troubleshoot because of the sheer number of potential variables that could be at play. Can you please take a look at this KB article and try the steps outlined within, then advise on the results:
https://www.pdf-xchange.com/knowle ... ery-slowly
Thanks,
If posting files to this forum, you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded.
Thank you.
Best regards
Will Travaglini
Tracker Support (Europe)
Tracker Software Products Ltd.
http://www.tracker-software.com
Thank you.
Best regards
Will Travaglini
Tracker Support (Europe)
Tracker Software Products Ltd.
http://www.tracker-software.com
- Bhikkhu Pesala
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Re: 3-5 Second delay in opening a new document
For me, PDF-XChange Editor takes about 7 seconds to open a 13 page 1.4 Mbyte PDF file from a cold start, and about 1 second from a warm start. File size makes no noticeable difference. A file of 159 Mbytes opens just as fast as one of 1.4 Mbytes.
By way of comparison, PDF-XChanger Viewer took only 3 seconds for a cold start.
I know everyone is always too busy at work, but 5-10 seconds does not seem like too long. I often wait 5-10 minutes for a bus. If I don't want to wait, then I start walking.
By way of comparison, PDF-XChanger Viewer took only 3 seconds for a cold start.
I know everyone is always too busy at work, but 5-10 seconds does not seem like too long. I often wait 5-10 minutes for a bus. If I don't want to wait, then I start walking.
Windows 10 Home 64-bit • AMD Ryzen 5 3400G, 8 Gb
Review: http://www.softerviews.org/PDF-XChange.html
Review: http://www.softerviews.org/PDF-XChange.html
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Re: 3-5 Second delay in opening a new document
Hi Bhikkhu,
I love that philosophy and wish that more of us could/would be like that! But I can definitely understand the frustration that persistently long load times can induce.
Cheers,
I love that philosophy and wish that more of us could/would be like that! But I can definitely understand the frustration that persistently long load times can induce.
Cheers,
If posting files to this forum, you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded.
Thank you.
Best regards
Will Travaglini
Tracker Support (Europe)
Tracker Software Products Ltd.
http://www.tracker-software.com
Thank you.
Best regards
Will Travaglini
Tracker Support (Europe)
Tracker Software Products Ltd.
http://www.tracker-software.com
Re: 3-5 Second delay in opening a new document
I did the troubleshooting linked to, which was to open up Windows task manager and shut down the program from there by ending the task. I've tried that 2 times, but by the time I was able to find the task, it had opened up the file, so there seemed like there was no need to do this.
Honestly this pause isn't enough to make me want to change a program, or even get a drink. Its just that if there is a noticeable difference in times between the two programs, I want to troubleshoot what causes it, if I can. It seems like I'm not the only one, so if this is simply the price for using the Editor, I'm more than willing to pay it--if I have no other choice.
At this point it looks like this is simply what happens when people use the Editor, so I can live with this.
Honestly this pause isn't enough to make me want to change a program, or even get a drink. Its just that if there is a noticeable difference in times between the two programs, I want to troubleshoot what causes it, if I can. It seems like I'm not the only one, so if this is simply the price for using the Editor, I'm more than willing to pay it--if I have no other choice.
At this point it looks like this is simply what happens when people use the Editor, so I can live with this.
Windows 11
PDFX-Change Editor current
PDFX-Change Editor current
- Bhikkhu Pesala
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Re: 3-5 Second delay in opening a new document
It's definitely worth diagnosing problems because if you do some task 100 times a day, the seconds add up. A delay of 15 seconds or longer to launch a program is significant.
I have done extensive comparative testing on searching PDF files for text, and for loading multiple documents.
I can load 50 PDF files in 3-4 seconds using PDF-XChange Editor, whereas Adobe Reader DC takes about a minute for the same file set. The viewer takes about 10-12 seconds.
I have done extensive comparative testing on searching PDF files for text, and for loading multiple documents.
I can load 50 PDF files in 3-4 seconds using PDF-XChange Editor, whereas Adobe Reader DC takes about a minute for the same file set. The viewer takes about 10-12 seconds.
Windows 10 Home 64-bit • AMD Ryzen 5 3400G, 8 Gb
Review: http://www.softerviews.org/PDF-XChange.html
Review: http://www.softerviews.org/PDF-XChange.html
- Will - Tracker Supp
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Re: 3-5 Second delay in opening a new document
Hi guys,
I agree with Bhikkhu on this and understand that this is a frustration for a number of users. There is likely no single cause, but is a combination of several factors. The opening speed is something that we're attempting to gradually improve as things are found, but this will likely take some time.
Thanks,
I agree with Bhikkhu on this and understand that this is a frustration for a number of users. There is likely no single cause, but is a combination of several factors. The opening speed is something that we're attempting to gradually improve as things are found, but this will likely take some time.
Thanks,
If posting files to this forum, you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded.
Thank you.
Best regards
Will Travaglini
Tracker Support (Europe)
Tracker Software Products Ltd.
http://www.tracker-software.com
Thank you.
Best regards
Will Travaglini
Tracker Support (Europe)
Tracker Software Products Ltd.
http://www.tracker-software.com
Re: 3-5 Second delay in opening a new document
Hello,
I also have the problems. Windows 10 1607 64bit.
Editor 6.0.321: opening a PDF takes 5-6 seconds.
Viewer 2.5 (321.0): opening takes 1 second.
Size of PDFs 10-20 KB.
The long start is only when the editor has been closed before.
The program core should remain in memory when exiting.
Greetings
I also have the problems. Windows 10 1607 64bit.
Editor 6.0.321: opening a PDF takes 5-6 seconds.
Viewer 2.5 (321.0): opening takes 1 second.
Size of PDFs 10-20 KB.
The long start is only when the editor has been closed before.
The program core should remain in memory when exiting.
Greetings
- Tracker Supp-Stefan
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Re: 3-5 Second delay in opening a new document
Hello Zunar,
Have you tried to clear up the files kept in the recent list (Edit -> Preferences -> Manage History & Recents...) and see if that helps with load times?
Cheers,
Stefan
Have you tried to clear up the files kept in the recent list (Edit -> Preferences -> Manage History & Recents...) and see if that helps with load times?
Cheers,
Stefan
Re: 3-5 Second delay in opening a new document
Hi!
There were 836 entries. Erasing did not help.
Greetings
There were 836 entries. Erasing did not help.
Greetings
- Will - Tracker Supp
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Re: 3-5 Second delay in opening a new document
Hi Zunar,
Thanks for the info. - Usually the history hels quite a bit, so I suspect it's either UI customization, or one (or more) of the plugins. Please take a look at the KB article posted earlier in the thread:
Thanks,
Thanks for the info. - Usually the history hels quite a bit, so I suspect it's either UI customization, or one (or more) of the plugins. Please take a look at the KB article posted earlier in the thread:
Try the tests outlined there and see if you're able to identify a particular cause.This is, unfortunately, incredibly difficult for us to troubleshoot because of the sheer number of potential variables that could be at play. Can you please take a look at this KB article and try the steps outlined within, then advise on the results:
https://www.pdf-xchange.com/knowle ... ery-slowly
Thanks,
If posting files to this forum, you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded.
Thank you.
Best regards
Will Travaglini
Tracker Support (Europe)
Tracker Software Products Ltd.
http://www.tracker-software.com
Thank you.
Best regards
Will Travaglini
Tracker Support (Europe)
Tracker Software Products Ltd.
http://www.tracker-software.com
Re: 3-5 Second delay in opening a new document
404 - PAGE NOT FOUND
Please send the complete link again
I have now removed all XChange PDF readers and deleted existing reg entries manually. XChange Editor reinstalled. Did not help. I also disabled all extensions.
I still have two VM test environments. The editor loads very quickly.
Greetings
Please send the complete link again
I have now removed all XChange PDF readers and deleted existing reg entries manually. XChange Editor reinstalled. Did not help. I also disabled all extensions.
I still have two VM test environments. The editor loads very quickly.
Greetings
- Tracker Supp-Stefan
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Re: 3-5 Second delay in opening a new document
Hello Zunar,
Apparently the link didn't copy correcty in the quote.
The full one was available a bit higher up the page:
https://www.pdf-xchange.com/knowledgebase/446
Did I understand correctly that after a reinstall the Editor is still slow on your main machine, but very fast on two virtual ones?
Cheers,
Stefan
Apparently the link didn't copy correcty in the quote.
The full one was available a bit higher up the page:
https://www.pdf-xchange.com/knowledgebase/446
Did I understand correctly that after a reinstall the Editor is still slow on your main machine, but very fast on two virtual ones?
Cheers,
Stefan
Re: 3-5 Second delay in opening a new document
Hi!
The instructions in the link did not help.
Uninstalling the ESET NOD32 and disabling the MS Defender did not help.
I'm a bit irritated. If I log on the PC via Remotedesktop, then starts the editor immediately.
Is the editor dependent on a specific Windows service?
Greetings
The instructions in the link did not help.
Yes!Did I understand correctly that after a reinstall the Editor is still slow on your main machine, but very fast on two virtual ones?
Uninstalling the ESET NOD32 and disabling the MS Defender did not help.
I'm a bit irritated. If I log on the PC via Remotedesktop, then starts the editor immediately.
Is the editor dependent on a specific Windows service?
Greetings
- Tracker Supp-Stefan
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Re: 3-5 Second delay in opening a new document
Hello Zunar,
Do you have any network drives linked/attached to your machine?
Can you try to disable the SharePoint plug in (Edit -> Preferences... -> Plug ins) - and see if that helps with the initial load time?
Cheers,
Stefan
Do you have any network drives linked/attached to your machine?
Can you try to disable the SharePoint plug in (Edit -> Preferences... -> Plug ins) - and see if that helps with the initial load time?
Cheers,
Stefan
Re: 3-5 Second delay in opening a new document
Hi Stefan!
I have already disabled -all- plugins.
Other PDF viewers run without problems.
Can I give you more information? What do you need?
When I start the program I can see in the task manager that the memory consumption goes up to 2.2 GB. After that, it is only 45 MB
Greetings
I have already disabled -all- plugins.
Other PDF viewers run without problems.
Can I give you more information? What do you need?
When I start the program I can see in the task manager that the memory consumption goes up to 2.2 GB. After that, it is only 45 MB
Greetings
- Tracker Supp-Stefan
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Re: 3-5 Second delay in opening a new document
Hello Zunar,
I was just going through the possible things that I've seen in the past to cause problems. I am afraid that at this time I am out of ideas, so I've passed this along to our dev team and asked them to take a look as well. Hopefully they will have some other suggestions how to resolve this! We will post again here as soon as we have any news!
Regards,
Stefan
I was just going through the possible things that I've seen in the past to cause problems. I am afraid that at this time I am out of ideas, so I've passed this along to our dev team and asked them to take a look as well. Hopefully they will have some other suggestions how to resolve this! We will post again here as soon as we have any news!
Regards,
Stefan
- Tracker Supp-Stefan
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Re: 3-5 Second delay in opening a new document
Hello Zunar,
We've been discussing this with a colleague and given that your files are very small - we suspect that they do not have any fonts embedded in them.
When you start the Editor for the first time with such a file - it will force enumerate all fonts available in windows, and it seems like this enumeration is slow on your machine for some reason. (Normally the OS will cache font data and subsequent enumerations are much faster that the initial one).
A workaround we can offer is to not close the whole Editor, but just the files inside it.
As a side question do you have an unusually large number of fonts installed on your machine?
Regards,
Stefan
We've been discussing this with a colleague and given that your files are very small - we suspect that they do not have any fonts embedded in them.
When you start the Editor for the first time with such a file - it will force enumerate all fonts available in windows, and it seems like this enumeration is slow on your machine for some reason. (Normally the OS will cache font data and subsequent enumerations are much faster that the initial one).
A workaround we can offer is to not close the whole Editor, but just the files inside it.
As a side question do you have an unusually large number of fonts installed on your machine?
Regards,
Stefan
Re: 3-5 Second delay in opening a new document
Hello Stefan,
Whether I open a PDF by double-clicking, or just the main program, makes no difference.
Workaround works first (Ctrl-W). But is not a real solution.
I have 1113 fonts installed.
In my VM it was only 197. This I have now expanded to 1685 pieces. Here it does not disturb the editor. He continues to start immediately.
Strange is, the editor by Remotedesktop connection also immediately starts.
greetings
Whether I open a PDF by double-clicking, or just the main program, makes no difference.
Workaround works first (Ctrl-W). But is not a real solution.
I have 1113 fonts installed.
In my VM it was only 197. This I have now expanded to 1685 pieces. Here it does not disturb the editor. He continues to start immediately.
Strange is, the editor by Remotedesktop connection also immediately starts.
greetings
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Re: 3-5 Second delay in opening a new document
Something to try, to check if it has anything to do with Tracker-files around the core program, is isolate the following three files in an empty folder and then start the Editor by double-click from there:
- PDFXEdit.exe
- PDFXEditCore.x86.dll
- Resources.dat
- PDFXEdit.exe
- PDFXEditCore.x86.dll
- Resources.dat
Re: 3-5 Second delay in opening a new document
Hello Willy, Hello Stefan,
Willy's tip was unfortunately also no help.
But I've found something different. With ProcessMonitor I was able to filter out what the editor does at startup.
Each program startup of the editor creates an entry in the "ti_Shell.log" file of Acronis True Image. So whenever I open a PDF, or just the core program. This log is now 229 MB in size. I have completely stopped TrueImage, renamed Log and started the editor. The log file has been recreated.
XChange Editor now starts again immediately!
I suspect a bug in TrueImage 2017 Build 8029
greetings
PS: Why are the pictures displayed so large here?
Willy's tip was unfortunately also no help.
But I've found something different. With ProcessMonitor I was able to filter out what the editor does at startup.
Each program startup of the editor creates an entry in the "ti_Shell.log" file of Acronis True Image. So whenever I open a PDF, or just the core program. This log is now 229 MB in size. I have completely stopped TrueImage, renamed Log and started the editor. The log file has been recreated.
XChange Editor now starts again immediately!
I suspect a bug in TrueImage 2017 Build 8029
greetings
PS: Why are the pictures displayed so large here?
- Attachments
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- Screenshot (208).png
- (273.22 KiB) Downloaded 21 times
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- Screenshot (209).png
- (230.89 KiB) Downloaded 21 times
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- Screenshot (210).png
- (201.04 KiB) Downloaded 21 times
- Tracker Supp-Stefan
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Re: 3-5 Second delay in opening a new document
Hello Zunar,
Glad to hear that you figured out what was causing the problems and resolved them!
As for the images - I have just turned on an option that will only display images up to 800 x 600px when added in attachments - and all others will be displayed as links - so yours are now links only.
Regards,
Stefan
Glad to hear that you figured out what was causing the problems and resolved them!
As for the images - I have just turned on an option that will only display images up to 800 x 600px when added in attachments - and all others will be displayed as links - so yours are now links only.
Regards,
Stefan
Re: 3-5 Second delay in opening a new document
Hello Stefan,
Thanks for the pictures in the Attachment!
Thumbs/Preview pictures would be cool
Regards
Thanks for the pictures in the Attachment!
Thumbs/Preview pictures would be cool
Regards
- Tracker Supp-Stefan
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Re: 3-5 Second delay in opening a new document
Hi Zunar,
Tried to set that one too - but it didn't seem to work for your existing files Maybe it will only work for future uploads.
Regards,
Stefan
Tried to set that one too - but it didn't seem to work for your existing files Maybe it will only work for future uploads.
Regards,
Stefan
Re: 3-5 Second delay in opening a new document
Hi Stefan,
no problem
Thank you very much!
Regards
no problem
Thank you very much!
Regards
- Tracker Supp-Stefan
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Re: 3-5 Second delay in opening a new document
Hi Zunar,
Thanks for checking the thumbnails functionality as well - seems to work well and 400px is big enough so that the main idea of an image can be seen, and small enough to not make the forum formatting to break!
Cheers,
Stefan
Thanks for checking the thumbnails functionality as well - seems to work well and 400px is big enough so that the main idea of an image can be seen, and small enough to not make the forum formatting to break!
Cheers,
Stefan