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error when trying to enter my digital signature!
Posted: Mon Nov 28, 2016 4:51 pm
by gate1975mlm
Hello,
I am using PDF-XChange Editor Version 6.0 Build 318.1.
I keep getting an error when trying to enter my digital signature.
I have attached the pdf file for you to look at along with a screen shot.
Thanks
Re: error when trying to enter my digital signature!
Posted: Mon Nov 28, 2016 5:56 pm
by Patrick-Tracker Supp
Hello gate1975mlm,
Thank you for the post. I am afraid this might be an issue with your certificate. Could you please go to Ducument> Sign Document (Mark an area on the page) and post a screenshot of the Sign Document window?
Thanks!
Re: error when trying to enter my digital signature!
Posted: Mon Nov 28, 2016 8:07 pm
by gate1975mlm
Patrick-Tracker Supp wrote:Hello gate1975mlm,
Thank you for the post. I am afraid this might be an issue with your certificate. Could you please go to Ducument> Sign Document (Mark an area on the page) and post a screenshot of the Sign Document window?
Thanks!
I don't quite understand what you mean.
This document was sent to me and I think one of the issues is maybe is I can not figure out how to sign it.
When I click on the area where the digital signature goes I get a pop up window which I will post a screen shot of for you.
Re: error when trying to enter my digital signature!
Posted: Mon Nov 28, 2016 9:34 pm
by Patrick-Tracker Supp
Hello gate1975mlm,
Thanks for posting that. Please try turning off the TimeStamp server option at the bottom of that screen. I would suggest choosing another option from the "Issues To" drop down menu.
I hope this helps!