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error when trying to enter my digital signature!

Posted: Mon Nov 28, 2016 4:51 pm
by gate1975mlm
Hello,

I am using PDF-XChange Editor Version 6.0 Build 318.1.

I keep getting an error when trying to enter my digital signature.

I have attached the pdf file for you to look at along with a screen shot.

Thanks

Re: error when trying to enter my digital signature!

Posted: Mon Nov 28, 2016 5:56 pm
by Patrick-Tracker Supp
Hello gate1975mlm,

Thank you for the post. I am afraid this might be an issue with your certificate. Could you please go to Ducument> Sign Document (Mark an area on the page) and post a screenshot of the Sign Document window?

Thanks!

Re: error when trying to enter my digital signature!

Posted: Mon Nov 28, 2016 8:07 pm
by gate1975mlm
Patrick-Tracker Supp wrote:Hello gate1975mlm,

Thank you for the post. I am afraid this might be an issue with your certificate. Could you please go to Ducument> Sign Document (Mark an area on the page) and post a screenshot of the Sign Document window?

Thanks!
I don't quite understand what you mean.

This document was sent to me and I think one of the issues is maybe is I can not figure out how to sign it.

When I click on the area where the digital signature goes I get a pop up window which I will post a screen shot of for you.

Re: error when trying to enter my digital signature!

Posted: Mon Nov 28, 2016 9:34 pm
by Patrick-Tracker Supp
Hello gate1975mlm,

Thanks for posting that. Please try turning off the TimeStamp server option at the bottom of that screen. I would suggest choosing another option from the "Issues To" drop down menu.

I hope this helps!