Error opening certain pdf

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July
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Joined: Thu Aug 04, 2016 10:47 am

Error opening certain pdf

Post by July » Thu Sep 29, 2016 2:25 pm

Hi,

I'm getting "Error[System]: The parameter is incorrect" in PDF-XChange Editor 6.0.318.1 when trying to open this file (file has size 36.5 MB, so I had to upload it to zippyshare, sorry). PDF-XChange Viewer 2.5.317.1 opens it without problems, though. I'll appreciate it if someone could look into this.

Thanks

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Tracker Supp-Stefan
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Re: Error opening certain pdf

Post by Tracker Supp-Stefan » Thu Sep 29, 2016 3:00 pm

Hello July,

Thanks for the report. I managed to reproduce this so will pass it to our devs for investigation.

Regards,
Stefan

tin-su liang
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Joined: Thu Sep 29, 2016 3:22 pm

Re: Error opening certain pdf

Post by tin-su liang » Thu Sep 29, 2016 3:50 pm

Hi,
I just downloaded and purchased pdf-exchange editor but i couldn't use it to open any of my pdf files, even after i restart my computer. i kept seeing this message, error [system]: unspecific error. Please help! thank you!

John - Tracker Supp
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Re: Error opening certain pdf

Post by John - Tracker Supp » Thu Sep 29, 2016 5:25 pm

Hi,

Our team have analysed the file provided and found;

The file is corrupted - the first 416 pages are ok, but the remaining 173 are broken.

Currently the editor will not open documents with a broken page list.

In an upcoming release we will make some changes to preserve the number of pages and use blank pages with minimal size for those inaccessible.

Thanks for your patience.
If posting files to this forum - you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded - thank you.

Best regards
Tracker Support
http://www.tracker-software.com

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