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JRSTracker
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PDF-XChange Editor corrupts right-click context menu windows

Thu Sep 15, 2016 12:47 am

I have stumbled on a strange problem on my Windows 7 x64 system concerning PDF X-Change editor 6.0.318.0. I downloaded and installed this version on my Windows 7 x64 system. Everything seemed to work properly, and I could display PDF files. Imagine my dismay (and anger) when I right-clicked on a text file (file extension .txt) and discovered that the right-click context menu was corrupted! Before I installed the new version the top of the right-click context menu displayed the following entries:

Open
Print
Edit
Open with jedit
Scan <xxx> with Avast! Antivirus

With the new version installed the top of the right-click context menu displayed the following entries:

Scan <xxx> with Avast! Antivirus

Buried further down in the right-click context menu is this entry:

Display <xxx> in PDF-XChange Editor

This behavior does not seem right. Is this a "feature" of the new program, a bug, or some weird interaction between the handler for PDF-XChange and something else om my machine? What do you need from me to work out this behavior?

I currently have installed the PDF-XChange Viewer, which gives me back the right-click context menu and gives me the tools I currently need for manipulating PDF files.

Be aware that I have only limited time to work on this.

I thank you in advance for your help in looking into this problem.
 
ChrisZ16
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Re: PDF-XChange Editor corrupts right-click context menu win

Thu Sep 15, 2016 3:33 am

Same here. Some right-click context menu entries are lost, some are still here, but without function. Happened with install of 6.0.318.0.

- 7-Zip: main entry still here, submenu is empty

- multipar: main entry and submenu entries still here, but not working

- GpgEX: main entry and submenu entries still here, but not working

- notepad2: defined manually in HKEY_CLASSES_ROOT\*\shell\Notepad2\command - right-click context menu entry disappeared. Entry in registry is still there.

I hope you have a quick repair for that. How can I get back my context menu entries?
 
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Re: PDF-XChange Editor corrupts right-click context menu win

Thu Sep 15, 2016 5:07 am

Thanks for the report - we are looking at this urgently and will advise as soon as resolved.
If posting files to this forum - you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded - thank you.

Best regards
Tracker Support
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376hba
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Re: PDF-XChange Editor corrupts right-click context menu win

Thu Sep 15, 2016 2:25 pm

I'm experiencing the same problem with corruption of the Windows right-click menu.

Example: When right-clicking a file an choosing "Open with.." I just get a new menu just showing "Open with" :?: After uninstalling the "Open With..." menu is back to normal.
 
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Patrick-Tracker Supp
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Re: PDF-XChange Editor corrupts right-click context menu win

Thu Sep 15, 2016 4:31 pm

Hello all,

I have confirmed that XCShellMenu.x86.dll and XCShellMenu.x64.dll are the culprits of this issue. You can work around this issue for now by navigating to C:\Program Files\Tracker Software\Shell Extensions and renaming the file extension for both those dll to .dll1 as shown in the screenshot below, then restarting file explorer.

Image

Thank you for your patience and understanding while we work to resolve this issue.
If posting files to this forum, you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded.
Thank you.

Cheers,

Patrick Charest
Tracker Support North America
 
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Patrick-Tracker Supp
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Re: PDF-XChange Editor corrupts right-click context menu win

Thu Sep 15, 2016 5:42 pm

Hello All,

Here is a better workaround. Attached is a command utility that will run the following commands to deactivate XCShellMenu.x64.dll and XCShellMenu.x86.dll

cd c:\Program Files\Tracker Software\Shell Extensions>regsvr32 /u XCShellMenu.x64.dll

cd c:\Program Files\Tracker Software\Shell Extensions>regsvr32 /u XCShellMenu.x86.dll


Please note that the .bat file contained in the zip folder must be run as administrator.

Once again, thank you for your patience and understanding while we work to resolve this issue.
Attachments
unreg_shellmenu.zip
(282 Bytes) Downloaded 99 times
If posting files to this forum, you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded.
Thank you.

Cheers,

Patrick Charest
Tracker Support North America
 
ChrisZ16
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Re: PDF-XChange Editor corrupts right-click context menu win

Thu Sep 15, 2016 9:31 pm

Works!

Thank you!
 
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Re: PDF-XChange Editor corrupts right-click context menu win

Thu Sep 15, 2016 9:44 pm

:mrgreen:
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Paul O'Rorke
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JRSTracker
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Re: PDF-XChange Editor corrupts right-click context menu win

Fri Sep 16, 2016 1:25 am

I thank you for the quick response and the work-around. I can now use the new version of the PDF X-Change Editor without the corrupted right-click context menu showing up. I can now try some of the new features.

I shall continue to watch this thread so I can be informed of the new version of the X-Change Editor with the permanent fix to the right-click context menu.
 
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Tracker Supp-Stefan
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Re: PDF-XChange Editor corrupts right-click context menu win

Fri Sep 16, 2016 9:24 am

;)
 
376hba
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Re: PDF-XChange Editor corrupts right-click context menu win

Mon Sep 19, 2016 9:49 am

It works. Great!

Thanks. Looking forward to implementation in the installer.
 
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Re: PDF-XChange Editor corrupts right-click context menu win

Mon Sep 19, 2016 2:28 pm

Hello hba,

We don't have a fixed date yet, but the fixed build is being worked on, and will be released as soon as possible!

Regards,
Stefan
 
Arnold
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Re: PDF-XChange Editor corrupts right-click context menu win

Tue Sep 20, 2016 12:10 pm

This must affect only certain computers. Both my Windows XP 32 bit and Windows 7 64 bit computers seem to be okay. I tried combining files using the right click menu item on each computer and it worked fine.
 
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Patrick-Tracker Supp
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Re: PDF-XChange Editor corrupts right-click context menu win

Tue Sep 20, 2016 4:41 pm

Arnold Hi Arnold,

The combine feature works just fine. It is the Right-Click> Open With menu which is corrupted.

Cheers!
If posting files to this forum, you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded.
Thank you.

Cheers,

Patrick Charest
Tracker Support North America
 
Arnold
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Re: PDF-XChange Editor corrupts right-click context menu win

Tue Sep 20, 2016 5:56 pm

I got it now. I always use FreeCommander instead of Windows Explorer so I was not seeing the problem. Thanks.
 
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Re: PDF-XChange Editor corrupts right-click context menu win

Tue Sep 20, 2016 6:07 pm

:D
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BigMike
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Re: PDF-XChange Editor corrupts right-click context menu win

Sat Sep 24, 2016 10:38 am

Does build 6.0.318.1 fix the context menu problems?
 
JRSTracker
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Re: PDF-XChange Editor corrupts right-click context menu win

Sat Sep 24, 2016 2:15 pm

It appears that Version 6.0.318.1 does NOT fix the right-click context menu problem. However, uninstalling the previous version, VERY CAREFULLY removing all registry entries for Tracker Software, pdfx, and pdf-x, and removing all disk directories containing the name "Tracker Software", THEN installing the new version WITHOUT installing the Shell Extensions preserves the right-click context menus. I can live without the right-click context menus for the time being, and will continue to await a version with the fix.

I thank the Authors of the program for their quick response concerning this problem.
 
Arnold
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Re: PDF-XChange Editor corrupts right-click context menu win

Sat Sep 24, 2016 4:43 pm

What I understood was that the right click "Open With" menu was no longer populated. I did see that previously, but now seems fine after installation of 318.1. Windows XP 32 bit and Windows 7 64 bit.
 
JRSTracker
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Re: PDF-XChange Editor corrupts right-click context menu win

Sat Sep 24, 2016 9:27 pm

Please ignore my previous comment. Somehow I managed to download the wrong installer package. I downloaded the correct installer package and installed it. Now the right-click context menus are working properly.

Again, I thank you for your prompt reply to my original bug report.
 
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Will - Tracker Supp
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Re: PDF-XChange Editor corrupts right-click context menu win

Sun Sep 25, 2016 7:31 pm

Glad to hear that the issue is solved :D
If posting files to this forum, you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded.
Thank you.

Best regards

Will Travaglini
Tracker Support (Europe)
Tracker Software Products Ltd.
http://www.tracker-software.com
 
ChrisZ16
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Re: PDF-XChange Editor corrupts right-click context menu win

Sun Sep 25, 2016 10:25 pm

Confirmed - no corruption anymore with 6.0.318.1.

For me the problem was not the right click "Open With" menu being empty, but almost everything else in the the right click context menu was not working anymore.

Thank you for repairing!
 
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Will - Tracker Supp
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Re: PDF-XChange Editor corrupts right-click context menu win

Mon Sep 26, 2016 6:51 am

:D
If posting files to this forum, you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded.
Thank you.

Best regards

Will Travaglini
Tracker Support (Europe)
Tracker Software Products Ltd.
http://www.tracker-software.com

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