Hi I ran an in-app launched update of the Editor and although it reported as complete, the app is no longer installed. The folder is there, but not the exe
I've tried to download from the website to install again, but for some reason both the zip and msi download as invalid files, and I cannot launch.
Help!
Problem with update
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Radi - Tracker Supp
- Site Admin
- Posts: 600
- Joined: Tue Mar 03, 2015 12:46 pm
Re: Problem with update
Hello Alan,
We are aware of this issue. It is related to some of our older builds and it should be fixed in the latest installers.
Please try to uninstall all Tracker Software products from your computer and then try to download and install them manually. You can find the latest version of our products here:
https://www.pdf-xchange.com/product/downloads
If you continue receiving errors with the download or the installation, please do send us some screenshots along with part of your license key to support@pdf-xchange.com and we will try to assist you further.
Please DO NOT post license information here in the forums.
Regards,
Radi
We are aware of this issue. It is related to some of our older builds and it should be fixed in the latest installers.
Please try to uninstall all Tracker Software products from your computer and then try to download and install them manually. You can find the latest version of our products here:
https://www.pdf-xchange.com/product/downloads
If you continue receiving errors with the download or the installation, please do send us some screenshots along with part of your license key to support@pdf-xchange.com and we will try to assist you further.
Please DO NOT post license information here in the forums.
Regards,
Radi