Word 2013 PDF-XChange Editor v6 - B317 Add-In won't activate

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nixonjust
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Word 2013 PDF-XChange Editor v6 - B317 Add-In won't activate

Post by nixonjust » Tue May 10, 2016 6:52 pm

We have 1 user in a 500+ environment who's word add-in won't activate. Every time word is open they have to go into the plugin options and select pdf xchange for it to activate.

Uninstalling - re-installing doesn't seem to work.

In the past when this issue has arisen the techs have either moved them to adobe standard OR re-imaged their machine.

Can you please advise if you've come across this issue before, why this might be happening and what we could look at to resolve.

chers

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Re: Word 2013 PDF-XChange Editor v6 - B317 Add-In won't acti

Post by John - Tracker Supp » Tue May 10, 2016 7:17 pm

Without giving any serial info out here on the forums - please advise ;

The Version of Windows, Office and PDF-XChange in use.

thanks
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Willy Van Nuffel
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Re: Word 2013 PDF-XChange Editor v6 - B317 Add-In won't acti

Post by Willy Van Nuffel » Tue May 10, 2016 7:29 pm

Just two advises from my side:

1) Check the "LoadBehavior" of the PDF-XChange add-in via Windows Registry Editor
The dword value of it should be "00000003", not "00000002"):

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\Word\AddIns\PXCOfficeAddin6.Addin]
"FriendlyName"="PDF-XChange Standard V6 Office COM Plugin"
"Description"="PDF-XChange Standard V6 Office COM Plugin"
"LoadBehavior"=dword:00000003
"CommandLineSafe"=dword:00000000

2) In Word, via File > Options > Add-ins, de-activate the other add-ins and then check if the PDF-XChange add-in behaves normal (after you have restarted Word).
Sometimes particular other add-ins prevent the PDF-XChange add-in from working correctly.

Best regards.
Last edited by Willy Van Nuffel on Tue May 10, 2016 7:32 pm, edited 2 times in total.

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Re: Word 2013 PDF-XChange Editor v6 - B317 Add-In won't acti

Post by John - Tracker Supp » Tue May 10, 2016 7:30 pm

Thanks Willy as always :)
If posting files to this forum - you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded - thank you.

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nixonjust
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Re: Word 2013 PDF-XChange Editor v6 - B317 Add-In won't acti

Post by nixonjust » Tue May 10, 2016 7:57 pm

Hi team,

thanks for the prompt reply.

John:
windows version - windows 7 Enterprise.
Office version - 2013 professional plus x32

Willy:
I'll get back to you on the users registry settings as soon as they get it.

Thanks for the help team.

nixonjust
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Re: Word 2013 PDF-XChange Editor v6 - B317 Add-In won't acti

Post by nixonjust » Tue May 10, 2016 8:16 pm

Hi team,

the registry settings are the same as you've described:

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\Word\AddIns\PXCOfficeAddin6.Addin]
"CommandLineSafe"=dword:00000000
"Description"="PDF-XChange Standard V6 Office COM Plugin"
"FriendlyName"="PDF-XChange Standard V6 Office COM Plugin"
"LoadBehavior"=dword:00000003

Which are the same accross our whole environment.

Willy Van Nuffel
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Re: Word 2013 PDF-XChange Editor v6 - B317 Add-In won't acti

Post by Willy Van Nuffel » Tue May 10, 2016 8:28 pm

OK, and what about other add-ins :?:

nixonjust
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Re: Word 2013 PDF-XChange Editor v6 - B317 Add-In won't acti

Post by nixonjust » Tue May 10, 2016 9:42 pm

Currently unable to turn off one of the add-ins - HP Records Manager (used to be TRIM).

We run this across all our users but this is pushed out via policy.
I'll figure out an easy way to turn that off for her and I'll get back to you.

cheers

Willy Van Nuffel
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Re: Word 2013 PDF-XChange Editor v6 - B317 Add-In won't acti

Post by Willy Van Nuffel » Wed May 11, 2016 4:29 pm

Still a few things:

1) In the thread below, the PDF-XChange add-in was in the list of the "Disabled items". Is this the case at your side?
http://www.tracker-software.com/forum3/ ... 70&p=99893

2) Did you already try if a "Repair" of the Microsoft Office installation resolves the problem?

3) Sometimes it helps to "Remove" the add-in via the "COM Add-ins" dialog box in Word (File > Options > Add-ins > Go...), where the different add-ins are listed. You have to take note of the path and the name of the add-in, so you can add it back to the list via the Add... button. It is not a very clean method, but I have the impression that the concerning *.dll is registered somehow in an other way then it is usual.

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Re: Word 2013 PDF-XChange Editor v6 - B317 Add-In won't acti

Post by Patrick-Tracker Supp » Wed May 11, 2016 6:13 pm

Hi Willy,

Thank you for the suggestion.

nixonjust: Please let us know how that goes.

Cheers!
If posting files to this forum, you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded.
Thank you.

Cheers,

Patrick Charest
Tracker Support North America

nixonjust
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Re: Word 2013 PDF-XChange Editor v6 - B317 Add-In won't acti

Post by nixonjust » Mon May 16, 2016 12:07 am

hi team,

a colleague found the issue resided in the registry under the following location:
[HKEY_USERS\"user name"\SOFTWARE\Microsoft\Office\Word\AddIns\PXCOfficeAddin6.Addin]
"LoadBehavior"=dword:00000000"

He change the reg key to:

"LoadBehavior"=dword:00000003"

User is now working properly.
Thanks very much for your help team.

THIS ISSUE IS NOW RESOLVED

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Re: Word 2013 PDF-XChange Editor v6 - B317 Add-In won't acti

Post by John - Tracker Supp » Mon May 16, 2016 11:37 am

Excellent news - pleased all is well :)
If posting files to this forum - you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded - thank you.

Best regards
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