can't search pdfs from wincows search with new install

[jsl]

Hi, I just uninstalled pdfXchange (free) and re-installed it, and now I can't use the windows search engine to search pdfs in a folder like I used to. Is there something I need to activate?

Thanks for any help.

[Will - Tracker Supp]

Hi Jsl,

Thanks for the post - please make sure that you have the Shell Extensions installed. You can check to see if there is a file under C:\Program Files\Tracker Software\Shell Extensions, called XCShInfo.dll. If not, you will need to re-install and make sure to either select Full Installation, or choose custom installation make sure that you are installing the Shell Extensions.

Thanks,

[jsl]

Hi, thanks for the reply, and yes, the file does exist in the Shell Extensions folder, but I still can't search.

[Radi - Tracker Supp]

Hi jsl,

Please do try to re-register the shell extensions and check if this solves the problem. To do it - please follow the instructions from this knowledge base article:
https://www.pdf-xchange.com/knowledgebase/395

Regards,
Radi

[jsl]

I resolved the problem by uninstalling PDF Xchange, deleting all previous install files, and clicking on the download link in this forum post: https://forum.pdf-xchange.com/ ... 62&t=23451

That brought up the installer for a previous version of PDF Xchange (https://www.pdf-xchange.com/PDFXVE5.zip), which works correctly and enables pdf searching with Windows Search engine.

I don't know why the latest version doesn't work on my Windows 10 machine, but I don't want to mess around with experimenting with the latest version again--please don't get rid of the old version, in case something happens to my machine!

Thanks for the quick support.

[Will - Tracker Supp]

Hi jsl,

Thanks for the info., I'm glad that you've resolved the issue for yourself, but re-installing the newest release and making sure that the Shell Extensions were installed would likely have solved the issue.

The old releases will likely be available for a number of years, for those users whose maintenance has expired and do not wish to renew.

Cheers,