Tracker Updater has an invalid hash

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Peter 123
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Tracker Updater has an invalid hash

Post by Peter 123 »

I am still at version 5.5.316.1 of the PDF-XChange Editor.

When checking for updates it offers me first an update (only) for the Tracker Updater itself (installed version: 5.5.316, offered as available: 6.0.317).

The download of version 6.0.317 of the TrackerUpdate.exe is successful but during the installation I get the message:

"Component 'Tracker Updater' has an invalid hash."

Image

The effect is that the newer version of the Updater is not installed and that the next time when I check for updates it is offered me again.

Please can you help? (I am sure you can. :wink: )
Thanks in advance!
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John - Tracker Supp
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Re: Tracker Updater has an invalid hash

Post by John - Tracker Supp »

Hi Peter,

I have passed to the team member responsible and asked him to investigate - will advise once we have his response.

Thanks for your patience.
If posting files to this forum - you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded - thank you.

Best regards
Tracker Support
http://www.tracker-software.com
Claude Voit
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Re: Tracker Updater has an invalid hash

Post by Claude Voit »

Hello
same problem here

Claude
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John - Tracker Supp
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Re: Tracker Updater has an invalid hash

Post by John - Tracker Supp »

The problem has been located which is actually related to some XML data files that require modification and we hope to upload these in the next 24 hours.

Thanks for your patience.
If posting files to this forum - you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded - thank you.

Best regards
Tracker Support
http://www.tracker-software.com
Peter 123
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Re: Tracker Updater has an invalid hash

Post by Peter 123 »

The update of the Tracker Updater succeeded now without problems. Thank you. :D
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John - Tracker Supp
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Re: Tracker Updater has an invalid hash

Post by John - Tracker Supp »

Excellent - thanks Peter :)
If posting files to this forum - you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded - thank you.

Best regards
Tracker Support
http://www.tracker-software.com
jsampsontheumpteenth
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Re: Tracker Updater has an invalid hash

Post by jsampsontheumpteenth »

This problem has recurred on 1 Oct 2019. It says "installation finished" but "About" in PDF-XChange Editor shows Version 8.0, build 331.0 (Apr 22, 2019) so I assume that that is misleading.
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TrackerSupp-Daniel
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Re: Tracker Updater has an invalid hash

Post by TrackerSupp-Daniel »

Hello Jsampsontheumpteenth,

Have you Restarted the PC since running the Updater? If so, and this issue is still occurring, please open your Control panel, navigate to "add/remove a program" and check what version is listed on that screen. If possible, please provide a screenshot. If that screen does read 8.0.333.0, please double click the entry and choose "Repair" then check if the Editor and updater still show the incorrect version numbers.

If they do still show the incorrect version number, please Email support@pdf-xchange.com with a link to this thread, so that we can look into logging or possibly remote session options, as our dev team will likely want to investigate this.

Kind regards,
Dan McIntyre - Support Technician
Tracker Software Products (Canada) LTD

+++++++++++++++++++++++++++++++++++
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jbell@somecomputing.com
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Re: Tracker Updater has an invalid hash

Post by jbell@somecomputing.com »

I am having this issue, which seems to rear its ugly head from time to time. Please advise on how to remedy this (don't make me say the Ad*ob* word). :wink:
Attachments
Tracker Update Problem 12-26-2019.pdf
(215.25 KiB) Downloaded 64 times
image.png
image.png
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Dimitar - Tracker Supp
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Re: Tracker Updater has an invalid hash

Post by Dimitar - Tracker Supp »

Hello jbell@somecomputing.com,

Could you please tell me from what version of the PDF Editor do you try to update?

Regards.
uwezi
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Re: Tracker Updater has an invalid hash

Post by uwezi »

I don't know about the original poster, bu I have the same problemtrying to update from 5.5.316 to 5.5.316.1
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Tracker Supp-Stefan
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Re: Tracker Updater has an invalid hash

Post by Tracker Supp-Stefan »

Hello uwezi,

For the current builds - we will not display a checksum on the downloads page:
MD5.png
However for hashes in the updater tool for older builds - there isn't much that we can do, other than to recommend you to download and install 316.1 manually:
http://www.docu-track.co.uk/builds/5.5.316.1/PDFX5.zip (Pro)
http://www.docu-track.co.uk/builds/5.5. ... DFXVE5.zip (Editor)

Kind regards,
Stefan
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