Transparent gif stamp not transparent

[lknowlton]

Hi,
I created a transparent gif signature file and tried to make it a stamp in the editor Ver 316.1 on one of my users Windows 10 Pro x64 PC's, but the stamp is displaying as opaque. On my PC Windows 10 Pro x64, the exact same file remains transparent in the editor Ver 315.0. Any settings I may be missing on the newer version or is this a known issue? Any assistance would be appreciated!
Thank you!

Larry

[Will - Tracker Supp]

Hi Larry,

Thanks for the email - I suspect that this is because there is a white background to the stamp. Can you please send the stamp? If you do not want to upload it here, then please email support@pdf-xchange.com, with a link back to this topic.

Thanks,

[lknowlton]

Hi Larry,

Thanks for the email - I suspect that this is because there is a white background to the stamp. Can you please send the stamp? If you do not want to upload it here, then please email support@pdf-xchange.com, with a link back to this topic.

Thanks,

I would agree, but it is transparent on my machine on the earlier version of the editor, it even appears so on my desktop. I will send the gif to the support email address.
Thank you!

Larry

[Tracker Supp-Stefan]

Thanks Larry,

Thanks - did you manage to send that file? As I can't seem to find an e-mail from you or a reply back to you on the subject in the support@ box.

Regards,
Stefan

[lknowlton]

Thanks Larry,

Thanks - did you manage to send that file? As I can't seem to find an e-mail from you or a reply back to you on the subject in the support@ box.

Regards,
Stefan

Hi Stefan,
Yes, I did send the file via my lknowlton@fcrhra.org account.
Thank you!

Larry

[Will - Tracker Supp]

Hi Lawrence,

I believe that we've been speaking via email about this. As per my email - the stamp appears to be created correctly for me.

Can you please try recreating the stamp and see if that helps?

Cheers,