"Save as optimized ..." of a read-only file  SOLVED

Forum for the PDF-XChange Editor - Free and Licensed Versions

Moderators: TrackerSupp-Daniel, Tracker Support, Vasyl-Tracker Dev Team, Sean - Tracker, Paul - Tracker Supp, Chris - Tracker Supp, Tracker Supp-Stefan, Ivan - Tracker Software

Post Reply
Peter2
User
Posts: 846
Joined: Mon Sep 13, 2010 10:09 am
Location: Switzerland

"Save as optimized ..." of a read-only file

Post by Peter2 » Mon Jan 25, 2016 4:27 pm

Editor 5.5.316, Win 7 x64

- I have a PDF which has the "read-only" attribute from Windows.
- Open it - OK.
- "File - Save as optimized ..." - define another folder and another file name
- Error: "A critical error has occurred during optimization. The result file can not to be saved."

- Close the PDF; remove the read-only.
- Open it again.
- "Save as optimized..." runs without problems.


-> Is there a temporary write-access to the read-only file which creates the error? Usually this should not create an error .. :?:

Peter
PDF-X-Change Pro German

User avatar
Will - Tracker Supp
Site Admin
Posts: 6837
Joined: Mon Oct 15, 2012 9:21 pm
Location: London, UK
Contact:

Re: "Save as optimized ..." of a read-only file

Post by Will - Tracker Supp » Mon Jan 25, 2016 4:40 pm

Hi Peter,

Thanks for the post - there is a known issue with some files, but from what I've seen previously, it does appear to be specific to some documents. Can you please upload a sample for us to pass along.

Cheers,
If posting files to this forum, you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded.
Thank you.

Best regards

Will Travaglini
Tracker Support (Europe)
Tracker Software Products Ltd.
http://www.tracker-software.com

Peter2
User
Posts: 846
Joined: Mon Sep 13, 2010 10:09 am
Location: Switzerland

Re: "Save as optimized ..." of a read-only file

Post by Peter2 » Mon Jan 25, 2016 5:46 pm

Sent per mail.

Peter
PDF-X-Change Pro German

User avatar
Will - Tracker Supp
Site Admin
Posts: 6837
Joined: Mon Oct 15, 2012 9:21 pm
Location: London, UK
Contact:

Re: "Save as optimized ..." of a read-only file

Post by Will - Tracker Supp » Mon Jan 25, 2016 5:53 pm

Thanks for that - have reproduced the problem and passed to the Dev. Team for further investigation. The ticket number is RT-3383.

Sorry for the inconvenience!
If posting files to this forum, you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded.
Thank you.

Best regards

Will Travaglini
Tracker Support (Europe)
Tracker Software Products Ltd.
http://www.tracker-software.com

User avatar
Sasha - Tracker Dev Team
User
Posts: 4639
Joined: Fri Nov 21, 2014 8:27 am
Contact:

Re: "Save as optimized ..." of a read-only file

Post by Sasha - Tracker Dev Team » Tue Jan 26, 2016 2:34 pm

Hello Peter2,

This bug is fixed and the fix will be available from the next build.

Cheers,
Alex
Join us at Google+:
https://plus.google.com/+PDFXChangeEditorTS
Subscribe at:
https://www.youtube.com/channel/UC-TwAMNi1haxJ1FX3LvB4CQ

Peter2
User
Posts: 846
Joined: Mon Sep 13, 2010 10:09 am
Location: Switzerland

Re: "Save as optimized ..." of a read-only file

Post by Peter2 » Tue Jan 26, 2016 3:01 pm

Fine - thanks.
PDF-X-Change Pro German

User avatar
Will - Tracker Supp
Site Admin
Posts: 6837
Joined: Mon Oct 15, 2012 9:21 pm
Location: London, UK
Contact:

Re: "Save as optimized ..." of a read-only file

Post by Will - Tracker Supp » Tue Jan 26, 2016 3:19 pm

:)
If posting files to this forum, you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded.
Thank you.

Best regards

Will Travaglini
Tracker Support (Europe)
Tracker Software Products Ltd.
http://www.tracker-software.com

Post Reply