Hits sometimes not highlighted

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Paul - Tracker Supp
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Re: Hits sometimes not highlighted

Post by Paul - Tracker Supp »

Got it. Investigating now.

Thanks Arnold.
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Re: Hits sometimes not highlighted

Post by Patrick-Tracker Supp »

Hello Arnold,

We have tested this in XP and windows 10 and are not able to reproduce the issue. I am afraid I do not know what to try at this point. Have you been able to reproduce this on any other machines?

Please provide as much detail regarding your machine specs as you can.

Cheers!
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Arnold
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Re: Hits sometimes not highlighted

Post by Arnold »

I think this is why it has been so hard to fix, it is elusive. I have a Dell laptop running Windows XP sp3, nothing special. My computer info is attached. I have not noticed this as much as some other users, but if you look at my screen shots it was hard to miss this time.
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Computer Info.pdf
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Seeker45
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Re: Hits sometimes not highlighted

Post by Seeker45 »

Hi,

just to confirm: I still see the issue in the 6.0.318.0 build. I will send a screenshot and the file to support@pdf-xchange.com.

Since there is a "solid" workaround of redoing the search, maybe you can look into what is happening differently when the search is run a second time. Is it perhaps using already allocated memory that was not allocated in the first run? Is the first run "paving the path" for the second run, so that the second run works fine? Is there a timing problem the first time? Are you perhaps inadventently using variables that are initialized during the first time run, but perhaps one loop too late, i.e., the variables are initialized after the first run is complete, so that the second run works fine? Then, some time, after a memory clean-up the issue may resurface. I know it's hard - have been programming since 1981 :lol: :lol:

Cheers
Ralf
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Paul - Tracker Supp
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Re: Hits sometimes not highlighted

Post by Paul - Tracker Supp »

Hi guys,

OK - well if there are two of you experiencing the same thing then it is not an anomaly on one particular machine. Given that we are struggling to reproduce this would either of you be willing for us to look remotely at your machine? Are you confident of reproducing the issue for us?

Paul
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Arnold
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Re: Hits sometimes not highlighted

Post by Arnold »

I think Seeker45 and David P have seen a lot more of this than I have. I just downloaded that particular file, opened it and realized what they had been seeing.
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Re: Hits sometimes not highlighted

Post by Paul - Tracker Supp »

Are you also using XP Arnold?

Who is Ralph (emailed a screen shot relative to this thread to support)? Is that you seeker45?

It looks like you are seeing it on Win10... yet for me, on the file you sent it does find the words and highlight tem.

We are continuing to fail to reproduce the issue. Would any of you be willing for us to look on his machine?
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Arnold
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Re: Hits sometimes not highlighted

Post by Arnold »

Ralf is Seeker45. I thought maybe you wanted to look at some machines where they had seen a lot of this happening. I believe he has, and I believe so has David P has. A couple of other people posted to the thread saying they had seen it quite often as well.

Most of the time I don't have to use search because the info I need is summarized in tables that are usually easy to locate in the asbestos surveys. Asbestos surveys tend to have a common order to them. That is why I have rarely seen it. If you just want to look at a machine that runs XP, then you can look at mine.
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Re: Hits sometimes not highlighted

Post by Patrick-Tracker Supp »

Hi Arnold,

Ralf is using windows 10 and is able to reproduce the issue so it would seem not to be OS specific.

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Arnold
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Re: Hits sometimes not highlighted

Post by Arnold »

I opened the file I sent you guys earlier today and am attempting to reproduce the issue, but so far I have not. I am trying different things such as clearing all search terms and then re-starting, but those first instances of the search term "asbestos" are always highlighted now. I tried opening the same file on the Windows 7 machine with the same result.

The one surprising thing so far is that the old Windows XP machine seems to find all 311 instances faster than the Windows 7 machine. The Windows 7 machine is way faster at everything else.

Just trying to figure out why it happened this morning.
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Re: Hits sometimes not highlighted

Post by Patrick-Tracker Supp »

Hi Guys,

Thank you for your diligence. We are looking at the ticketing system and it seems that the ticket may have been incorrectly set to status resolved. If one of you can reliably reproduce this issue, please email support@pdf-xchange.com to arrange a remote session with one of our devs.

Please note that it will be towards the middle of next week that a developer may become available to look at this.

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Vasyl-Tracker Dev Team
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Re: Hits sometimes not highlighted

Post by Vasyl-Tracker Dev Team »

Hi All.

About issue with Highlighting Search Results:
It was too hard but finally we reproduced this issue 2-3 times only after tons of attempts. We found one problematic place in code that may cause such issue and we fixed it. Hope this fix will solve that problem.
In any case – after fix we were unable to reproduce this issue again...

We planning new 318.1 build at the end of this week.

Thanks for your help and patience.

Cheers.
Vasyl Yaremyn
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Re: Hits sometimes not highlighted

Post by Arnold »

Thanks for all the hard work. I never could reproduce it with the file I saw it in.
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Re: Hits sometimes not highlighted

Post by Tracker Supp-Stefan »

Hi Arnold,

Thanks for the kind words! Much appreciated!
Hopefully after the release of 318.1 no one will be able to reproduce it at all ;)

Cheers,
Stefan
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Re: Hits sometimes not highlighted

Post by Seeker45 »

Vasyl-Tracker Dev Team wrote: It was too hard but finally we reproduced this issue 2-3 times only after tons of attempts.
Hi,

sorry, I was travelling, so I did not chime in here again. I am very happy to hear that the issue has been reproduced.

And, yes, I can clearly confirm your indication "only after tons of attempts", because I had also undergone various attempts trying to find a way how to reliably reproduce this issue.

So, thank you for taking this issue so seriously, even though I know from my own experience how hard it is to troubleshoot such "intermittent" errors.

Cheers
Ralf (aka Seeker45 :D )
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Re: Hits sometimes not highlighted

Post by Patrick-Tracker Supp »

:D
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lev
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Re: Hits sometimes not highlighted

Post by lev »

I hate to resurrect this, but the issue is still present in version 319. It's intermittent, as always, but it's there nevertheless. :(
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Re: Hits sometimes not highlighted

Post by Patrick-Tracker Supp »

Hi lev,

Thanks for the post and reporting this to us. I have reopened this case and informed Vasyl that this issue still exists. Hopefully, he will know what can be done to fix it.

Sorry for the inconvenience.
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Re: Hits sometimes not highlighted

Post by Patrick-Tracker Supp »

Hello everybody,

I have set this as a high priority Item (RT#3767: Hits sometimes not highlighted).

I would please ask that each of you who experience this issue please send us some sample documents, along with a description of where, and what is not highlighted so that we have the best chance at reproducing this.

Thank you all for your continued support and understanding while we struggle to locate the cause of this issue.

Cheers!
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glocal
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Re: Hits sometimes not highlighted

Post by glocal »

I am seeing the problem here too. The document is copyrighted but if you run out of options, let me know and I may look for other problem documents.
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Will - Tracker Supp
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Re: Hits sometimes not highlighted

Post by Will - Tracker Supp »

Thanks glocal, we'll keep that in mind :)
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Micha May
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Re: Hits sometimes not highlighted

Post by Micha May »

For me, the problem was gone in 318.1 and reappeared in 319.0.
I have attached an example.
If I search for "clrc", page 151 is displayed, but nothing highlighted although CLRC is on this page (at __abs16_sat).
The next on the following pages - only on page 155, at __sat32, a CLRC occurence is highlighted.
My system:
Windows 7 Professional SP1 64 bit, 16GB RAM, Intel Core-i7-3770 CPU
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spru514k_28x C Compiler 16_9_0 user guide.pdf
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Re: Hits sometimes not highlighted

Post by Micha May »

By the way: can I download / downgrade to 318.1 somehow?
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Re: Hits sometimes not highlighted

Post by Tracker Supp-Stefan »

Hello Micha,

You can find previous versions of our products here:
https://www.pdf-xchange.com/knowledgebase/463

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Stefan
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Re: Hits sometimes not highlighted

Post by Micha May »

Ah, okay, thanks.
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Re: Hits sometimes not highlighted

Post by Tracker Supp-Stefan »

;)
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Re: Hits sometimes not highlighted

Post by Patrick-Tracker Supp »

Hi Micha May,

Thank you very much for the sample. I have added it and your description to the ticket for the development team.

Again, thank you very much :)
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Vasyl-Tracker Dev Team
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Re: Hits sometimes not highlighted

Post by Vasyl-Tracker Dev Team »

Hi, Micha May.
Micha May wrote:If I search for "clrc", page 151 is displayed, but nothing highlighted although CLRC is on this page (at __abs16_sat).
Strange but I couldn't reproduce such issue in latest 319 build. It highlights correctly all entries of "clrc" word in sample document..
We will play more with it, thanks for report.

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Vasyl Yaremyn
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Re: Hits sometimes not highlighted

Post by Vasyl-Tracker Dev Team »

Hi All.

We found possible reason of this issue and fix it. Please wait for new build. Sorry for inconveniences..

Cheers.
Vasyl Yaremyn
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Re: Hits sometimes not highlighted

Post by David.P »

Image
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Will - Tracker Supp
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Re: Hits sometimes not highlighted

Post by Will - Tracker Supp »

:D
If posting files to this forum, you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded.
Thank you.

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Micha May
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Re: Hits sometimes not highlighted

Post by Micha May »

With build 320.1, it seems to be okay now.
Thanks!
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Re: Hits sometimes not highlighted

Post by Tracker Supp-Stefan »

Lovely to hear that Micha May!

Regards,
Stefan
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