Thumbnail previews broken in Windows 10 1511 Build 11099!

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gate1975mlm
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Posts: 207
Joined: Mon Dec 12, 2011 3:33 am

Thumbnail previews broken in Windows 10 1511 Build 11099!

Post by gate1975mlm » Wed Jan 13, 2016 9:24 pm

Hello,

I just wanted to let you guys know that I just installed Windows 10 1511 Build 11099.1000 Insider Preview and thumbnail previews in File Explorer are not showing any longer.

I am also using PDF-XChange Editor Version 5.5 Build 316.0.

This is the first time I have ever had this happen.

Thanks

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Will - Tracker Supp
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Joined: Mon Oct 15, 2012 9:21 pm
Location: London, UK
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Re: Thumbnail previews broken in Windows 10 1511 Build 11099

Post by Will - Tracker Supp » Wed Jan 13, 2016 9:36 pm

Hi gate1975mlm,

Thanks for the post - can you please make sure that the XCShInfo.dll is present under the Shell Extensions directory of your Tracker Software installation directory, and in the Win32 sub-folder? If not, this means that the Shell Extensions were either deselected during installation and so were not installed, or were blocked from installing (likely by an anti-virus application), so you'll need to re-install and potentially disable your anti-virus for the duration of the installation.

If the folder and files are present, then please let me know!

Cheers,
If posting files to this forum, you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded.
Thank you.

Best regards

Will Travaglini
Tracker Support (Europe)
Tracker Software Products Ltd.
http://www.tracker-software.com

gate1975mlm
User
Posts: 207
Joined: Mon Dec 12, 2011 3:33 am

Re: Thumbnail previews broken in Windows 10 1511 Build 11099

Post by gate1975mlm » Wed Jan 13, 2016 9:47 pm

Will - Tracker Supp wrote:Hi gate1975mlm,

Thanks for the post - can you please make sure that the XCShInfo.dll is present under the Shell Extensions directory of your Tracker Software installation directory, and in the Win32 sub-folder? If not, this means that the Shell Extensions were either deselected during installation and so were not installed, or were blocked from installing (likely by an anti-virus application), so you'll need to re-install and potentially disable your anti-virus for the duration of the installation.

If the folder and files are present, then please let me know!

Cheers,
Yes XCShInfo.dll is in both folders.

I will try reinstalling and let you no the results.

gate1975mlm
User
Posts: 207
Joined: Mon Dec 12, 2011 3:33 am

Re: Thumbnail previews broken in Windows 10 1511 Build 11099

Post by gate1975mlm » Wed Jan 13, 2016 9:49 pm

Ok all I had to do was a repair from the installer and that fixed it :)

Thanks

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Will - Tracker Supp
Site Admin
Posts: 6905
Joined: Mon Oct 15, 2012 9:21 pm
Location: London, UK
Contact:

Re: Thumbnail previews broken in Windows 10 1511 Build 11099

Post by Will - Tracker Supp » Wed Jan 13, 2016 9:54 pm

Hi gate1975mlm,

Great, glad that did the trick! :)
If posting files to this forum, you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded.
Thank you.

Best regards

Will Travaglini
Tracker Support (Europe)
Tracker Software Products Ltd.
http://www.tracker-software.com

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