Thumbnail previews broken in Windows 10 1511 Build 11099!

[gate1975mlm]

Hello,

I just wanted to let you guys know that I just installed Windows 10 1511 Build 11099.1000 Insider Preview and thumbnail previews in File Explorer are not showing any longer.

I am also using PDF-XChange Editor Version 5.5 Build 316.0.

This is the first time I have ever had this happen.

Thanks

[Will - Tracker Supp]

Hi gate1975mlm,

Thanks for the post - can you please make sure that the XCShInfo.dll is present under the Shell Extensions directory of your Tracker Software installation directory, and in the Win32 sub-folder? If not, this means that the Shell Extensions were either deselected during installation and so were not installed, or were blocked from installing (likely by an anti-virus application), so you'll need to re-install and potentially disable your anti-virus for the duration of the installation.

If the folder and files are present, then please let me know!

Cheers,

[gate1975mlm]

Hi gate1975mlm,

Thanks for the post - can you please make sure that the XCShInfo.dll is present under the Shell Extensions directory of your Tracker Software installation directory, and in the Win32 sub-folder? If not, this means that the Shell Extensions were either deselected during installation and so were not installed, or were blocked from installing (likely by an anti-virus application), so you'll need to re-install and potentially disable your anti-virus for the duration of the installation.

If the folder and files are present, then please let me know!

Cheers,

Yes XCShInfo.dll is in both folders.

I will try reinstalling and let you no the results.

[gate1975mlm]

Ok all I had to do was a repair from the installer and that fixed it

Thanks

[Will - Tracker Supp]

Hi gate1975mlm,

Great, glad that did the trick!