Keep getting (Not responding)
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Keep getting (Not responding)
It seems like since the last update, Build 315.0 Editor seems to hang up often and I get the "not responding" message.
Is this specific to me or have there been other reports of this? It is when I'm using larger multi page files, the one I'm using right now is 2508 KB.
Snapshot seems to be a tool that brings it on the most.
Is this specific to me or have there been other reports of this? It is when I'm using larger multi page files, the one I'm using right now is 2508 KB.
Snapshot seems to be a tool that brings it on the most.
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Re: Keep getting (Not responding)
Hello Robert,
Can't recall seeing such reports lately, so it is probably specific to your machine.
Can you please go to Edit -> Preferences -> Snapshot tool, and check what DPI it is set to use?
If you are trying to capture whole pages with a very high DPI - this could be using a bit of Ram. Is the PC on which you are using it a powerful one or is it a bit older?
Regards,
Stefan
Can't recall seeing such reports lately, so it is probably specific to your machine.
Can you please go to Edit -> Preferences -> Snapshot tool, and check what DPI it is set to use?
If you are trying to capture whole pages with a very high DPI - this could be using a bit of Ram. Is the PC on which you are using it a powerful one or is it a bit older?
Regards,
Stefan
Re: Keep getting (Not responding)
The DPI is set to 400.
The computer is a quad core Intel i7-4770 with 32 GB of ram. Windows 7 Pro.
The computer is a quad core Intel i7-4770 with 32 GB of ram. Windows 7 Pro.
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Re: Keep getting (Not responding)
Hi Robert,
Does this happen with any file? If it only happens on a particular one - can you please zip it and upload it here so that we can test to reproduce this problem?
I just tested with a few random files here on my machine (Win7 upgraded to Win10) - and could not reproduce this.
Regards,
Stefan
Does this happen with any file? If it only happens on a particular one - can you please zip it and upload it here so that we can test to reproduce this problem?
I just tested with a few random files here on my machine (Win7 upgraded to Win10) - and could not reproduce this.
Regards,
Stefan
Re: Keep getting (Not responding)
Stefan,
After I replied last Friday I started to eliminate possibilities. I removed Snapscan from the taskbar and so far that seems to have been the problem. If I notice the problem again I will send the appropriate file, but for now it seems to have been Snapscan on the taskbar. Who knows why?
After I replied last Friday I started to eliminate possibilities. I removed Snapscan from the taskbar and so far that seems to have been the problem. If I notice the problem again I will send the appropriate file, but for now it seems to have been Snapscan on the taskbar. Who knows why?
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Re: Keep getting (Not responding)
Hello Robert13,
Glad to hear you've figured out what was causing the issue. is SnapScan a tools similar to SnagIT or is it a payment method?
I first assumed it is a snapshot utility program, but when searching online I could only find references to a payment tool.
A colleague of mine uses SnagIT - and he has not experienced any issues with it or our products when both are running on his machine, but we've not worked with Snapscan (or heard of it until now), so I can't comment why it was causing this behaviour.
Regards,
Stefan
Glad to hear you've figured out what was causing the issue. is SnapScan a tools similar to SnagIT or is it a payment method?
I first assumed it is a snapshot utility program, but when searching online I could only find references to a payment tool.
A colleague of mine uses SnagIT - and he has not experienced any issues with it or our products when both are running on his machine, but we've not worked with Snapscan (or heard of it until now), so I can't comment why it was causing this behaviour.
Regards,
Stefan
Re: Keep getting (Not responding)
Scansnap is the scanning software for the Fujitsu ScanSnap scanner. I just realized I typed it as snapscan in my prior response.
I think I had snapshot in my head!
I think I had snapshot in my head!
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Re: Keep getting (Not responding)
Hi Robert,
Thanks for the clarification. Is this the latest available driver for your scanner?
Have you tried reinstalling both the scanner and the Editor after it and does that help or as long as that taskbar item for your scanner is present there are problems?
Regards,
Stefan
Thanks for the clarification. Is this the latest available driver for your scanner?
Have you tried reinstalling both the scanner and the Editor after it and does that help or as long as that taskbar item for your scanner is present there are problems?
Regards,
Stefan
Re: Keep getting (Not responding)
Stefan,
I believe it's the latest version. I don't use that scanner often so It really does not need to be on the taskbar. At this time I'm just going to leave it off the taskbar and see how it all works. If I have more problems, then I'll reinstall both and go from there.
I believe it's the latest version. I don't use that scanner often so It really does not need to be on the taskbar. At this time I'm just going to leave it off the taskbar and see how it all works. If I have more problems, then I'll reinstall both and go from there.
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Re: Keep getting (Not responding)
Hi Robert,
Please do keep us posted!
Please do keep us posted!
If posting files to this forum, you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded.
Thank you.
Best regards
Will Travaglini
Tracker Support (Europe)
Tracker Software Products Ltd.
http://www.tracker-software.com
Thank you.
Best regards
Will Travaglini
Tracker Support (Europe)
Tracker Software Products Ltd.
http://www.tracker-software.com
Re: Keep getting (Not responding)
Just an update, leaving the Fujitsu ScanSnap scanner off of the taskbar did solve the problem.
Re-installing Editor and ScanSnap did not help if Scansnap is on the taskbar.
Re-installing Editor and ScanSnap did not help if Scansnap is on the taskbar.
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Re: Keep getting (Not responding)
Hi Robert,
Thanks for the update - from the information that we have at the moment, this sounds more like an issue with your scanning software. Do you see the same thing with other applications, or do they work correctly? Please be sure to try this with another application that is the same architecture as the Editor. If the Editor is installed on a 64-bit operating system, it will be 64-bit, otherwise it will be 32-bit.
Thanks,
Thanks for the update - from the information that we have at the moment, this sounds more like an issue with your scanning software. Do you see the same thing with other applications, or do they work correctly? Please be sure to try this with another application that is the same architecture as the Editor. If the Editor is installed on a 64-bit operating system, it will be 64-bit, otherwise it will be 32-bit.
Thanks,
If posting files to this forum, you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded.
Thank you.
Best regards
Will Travaglini
Tracker Support (Europe)
Tracker Software Products Ltd.
http://www.tracker-software.com
Thank you.
Best regards
Will Travaglini
Tracker Support (Europe)
Tracker Software Products Ltd.
http://www.tracker-software.com
Re: Keep getting (Not responding)
It's definitely the scanner software that is the problem. Everything else works fine, form AutoCad to Adobe to an old version of Lotus.
- Will - Tracker Supp
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Re: Keep getting (Not responding)
Hi Robert,
Just to make sure that I understand 100% - if Scansnap is on the taskbar and you scan with Adobe, AutoCad, etc., there is no issue? But if you do the same thing in the Editor, there is an issue?
Cheers,
Just to make sure that I understand 100% - if Scansnap is on the taskbar and you scan with Adobe, AutoCad, etc., there is no issue? But if you do the same thing in the Editor, there is an issue?
Cheers,
If posting files to this forum, you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded.
Thank you.
Best regards
Will Travaglini
Tracker Support (Europe)
Tracker Software Products Ltd.
http://www.tracker-software.com
Thank you.
Best regards
Will Travaglini
Tracker Support (Europe)
Tracker Software Products Ltd.
http://www.tracker-software.com
Re: Keep getting (Not responding)
The problem is if Scansnap is on the taskbar I get the "not responding" message in Editor. Of course it does eventually respond. I am not scanning at the time, just taking a snapshot in Editor.
- Tracker Supp-Stefan
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Re: Keep getting (Not responding)
Hi Robert13,
Thanks for the clarification. I will pass that along to Will.
Regards,
Stefan
Thanks for the clarification. I will pass that along to Will.
Regards,
Stefan
Re: Keep getting (Not responding)
I'm sure it is not an Editor problem, but a Scansnap issue. I have had issues with Scansnap previously, not my favorite program!
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- Will - Tracker Supp
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Re: Keep getting (Not responding)
Hi Robert,
If that's the case, then perhaps we'll let this lie unless it should become more of an issue, or if you should begin to suspect that the issue is with the Editor, rather than Scansnap.
Cheers,
If that's the case, then perhaps we'll let this lie unless it should become more of an issue, or if you should begin to suspect that the issue is with the Editor, rather than Scansnap.
Cheers,
If posting files to this forum, you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded.
Thank you.
Best regards
Will Travaglini
Tracker Support (Europe)
Tracker Software Products Ltd.
http://www.tracker-software.com
Thank you.
Best regards
Will Travaglini
Tracker Support (Europe)
Tracker Software Products Ltd.
http://www.tracker-software.com