Can't Open PDF Files with a Number Sign (#) in the Name  SOLVED

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blocka construction inc
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Can't Open PDF Files with a Number Sign (#) in the Name

Post by blocka construction inc » Tue Sep 01, 2015 5:52 pm

I'm not sure if this was an intentional change is the last update.... but we can no longer open pdf files with a number symbol (#) in the file name.

After the latest update (Version 5.5, Build 314.0) all of our PDF's with a number sign in the name give the following error when opened: "Error [Operating system]: The system cannot find the file specified."

I really hope this is not an intentional change as we are constantly dealing with files that have # symbols in file names. Removing the # sign from the name fixes the issue, but this is not a sustainable workaround. I will probably have to revert a bunch of people to the previous version until an update is released that fixes this.

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Patrick-Tracker Supp
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Re: Can't Open PDF Files with a Number Sign (#) in the Name

Post by Patrick-Tracker Supp » Tue Sep 01, 2015 6:19 pm

Hello,

Thank you for the post. Unfortunately this was not intentional. This issue was reported previously and a fix will be implemented in the next update coming in the next two to three weeks.

In the mean time, files that contain # in the directory or name will need to be opened by going to File--> Open from within the Editor, or dragging the file from windows explorer (aka file explorer) onto an Editor window.

Thank you for your patience and understanding while we work to resolve this bug.

Cheers!
If posting files to this forum, you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded.
Thank you.

Cheers,

Patrick Charest
Tracker Support North America

blocka construction inc
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Re: Can't Open PDF Files with a Number Sign (#) in the Name

Post by blocka construction inc » Tue Sep 01, 2015 6:30 pm

Thank you for the quick response.

Nice to know that this is a known issue and that a fix will be coming.

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Will - Tracker Supp
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Re: Can't Open PDF Files with a Number Sign (#) in the Name

Post by Will - Tracker Supp » Tue Sep 01, 2015 7:18 pm

:D
If posting files to this forum, you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded.
Thank you.

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Will Travaglini
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Tracker Software Products Ltd.
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Robert13
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Re: Can't Open PDF Files with a Number Sign (#) in the Name

Post by Robert13 » Thu Sep 03, 2015 4:45 pm

It is also a problem if (#) is part of the folder name, as in ~ Parking garage #4

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Will - Tracker Supp
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Re: Can't Open PDF Files with a Number Sign (#) in the Name

Post by Will - Tracker Supp » Thu Sep 03, 2015 5:13 pm

Hi Robert,

Thanks for the info. - we are aware of this as well. The issue has been fixed for the next release, which is due within the next week.

Cheers,
If posting files to this forum, you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded.
Thank you.

Best regards

Will Travaglini
Tracker Support (Europe)
Tracker Software Products Ltd.
http://www.tracker-software.com

Robert13
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Re: Can't Open PDF Files with a Number Sign (#) in the Name

Post by Robert13 » Thu Sep 03, 2015 5:53 pm

Excellent :)

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Will - Tracker Supp
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Re: Can't Open PDF Files with a Number Sign (#) in the Name

Post by Will - Tracker Supp » Thu Sep 03, 2015 7:01 pm

:)
If posting files to this forum, you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded.
Thank you.

Best regards

Will Travaglini
Tracker Support (Europe)
Tracker Software Products Ltd.
http://www.tracker-software.com

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