http://www.tracker-software.com/buy-now on new document...

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tuckerv77
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http://www.tracker-software.com/buy-now on new document...

Post by tuckerv77 » Wed Aug 05, 2015 6:59 pm

I have a user with a licensed version of PDF XChange Editor 5.5 build 313.1 and they are creating a PDF from a Word Document. Once they save the the new PDF and open it up you see the "watermark" links in the upper right and left of the PDF. I removed the license and re-added it, restarted it, tested with a different document and go the same results. Example is attached.

Please advise,

Tucker
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ACH Return Report 7-31-15-1.pdf
(6.61 KiB) Downloaded 45 times

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Patrick-Tracker Supp
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Re: http://www.tracker-software.com/buy-now on new document.

Post by Patrick-Tracker Supp » Wed Aug 05, 2015 7:35 pm

Hello Tucker,

For licensing questions, please send an email to support@tracker-software.com.

In that email, please include the document attached to your post, as well as the license/serial key with which your user is having trouble.

I am sure you will understand that such matters cannot be discussed on a public forum.

Thanks!
If posting files to this forum, you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded.
Thank you.

Cheers,

Patrick Charest
Tracker Support North America

tuckerv77
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Posts: 23
Joined: Tue Jul 14, 2015 3:52 pm

Re: http://www.tracker-software.com/buy-now on new document.

Post by tuckerv77 » Wed Aug 05, 2015 7:42 pm

Thanks Patrick, I will do as you suggested. To me it doesn't really seem as though it is a licensing issue as she is the only user with this problem.

Thanks again,

Tucker

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Will - Tracker Supp
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Re: http://www.tracker-software.com/buy-now on new document.

Post by Will - Tracker Supp » Wed Aug 05, 2015 8:45 pm

Hi Tucker,

I suspect that Patrick is right here - this PDF was created with Version 4 and if the user has a Version 5.5 license, this will not work. Version 5.5 uses a different serial key format, one that was developed well after the final release of Version 4 and so isn't a key that V4 will recognize as valid. Please do send your license key (in plain text) support@tracker-software.com, with a link back to this topic, and we will advise further.

Also, do note that it is always best to email directly, regarding licensing issues or problems, as there is little that we can do to help without seeing your license.

Thanks,
If posting files to this forum, you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded.
Thank you.

Best regards

Will Travaglini
Tracker Support (Europe)
Tracker Software Products Ltd.
http://www.tracker-software.com

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