Tracker updater: 2 problems

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Peter2
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Joined: Mon Sep 13, 2010 10:09 am
Location: Switzerland

Tracker updater: 2 problems

Post by Peter2 » Sat Jul 25, 2015 3:37 pm

I used the updater to update vom 5.5.313 to 5.5.313.1, two problems:

a) the counter of the download always counts "1" instead of correct number (see attachment)
b) the existing licence was accepted by Viewer, Editor and tools, but not by "Driver"
Attachments
Screenshots.zip
(64.32 KiB) Downloaded 27 times
PDF-X-Change Pro German

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Will - Tracker Supp
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Re: Tracker updater: 2 problems

Post by Will - Tracker Supp » Sun Jul 26, 2015 12:14 am

Hi Peter,

It's always best to email sales@tracker-software.com or support@tracker-software.com directly, with your license key, when experiencing licensing issues. Please email either of the two, with your license key and sample PDF produced by the printer.

Regarding the updater issue, I'll be sure to pass this along.

Thanks,
If posting files to this forum, you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded.
Thank you.

Best regards

Will Travaglini
Tracker Support (Europe)
Tracker Software Products Ltd.
http://www.tracker-software.com

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