PDFXVE5.x64.msi won't accept my CPU

[DennistheTracker]

"this installation package is not supported by the processor type"

I'm receiving this message on my XP and Win7 machine.

[Willy Van Nuffel]

An installation package indicated by "X64" is meant to be installed on Windows Operating Systems that are 64-bit.

Windows XP exists only in 32-bit.
Windows 7 exists in both versions, 32-bit or 64-bit.
On your computer you probably have the 32-bit version.

So, when you get the message that the "X64"-package is not supported, then you have got to download and install the "X86" version, which corresponds to 32-bit.

Please visit the "Downloads"-page at Tracker-software:
https://www.pdf-xchange.com/product/downloads

and select the PDF-XChange Editor > 32 bit MSI installer

Regards.

[Will - Tracker Supp]

Hi guys,

Thanks Willy, I would agree here - while it is possible to have a 64-bit installation of XP, it seems to be (at least, in my experience), more common to have 32-bit installation of XP. I suspect that this is because a 64-bit version wasn't released until some years after the initial release of XP

Please do try the 32-bit MSI or, alternately, the EXE (both below) and see if that helps:

EXE
https://www.pdf-xchange.com/PDFXVE5.zip

32-bit MSI
https://www.pdf-xchange.com/PDFXVE5.x86.msi

HTH!

[DennistheTracker]

An installation package indicated by "X64" is meant to be installed on Windows Operating Systems that are 64-bit.

Windows XP exists only in 32-bit.
Windows 7 exists in both versions, 32-bit or 64-bit.
On your computer you probably have the 32-bit version.

So, when you get the message that the "X64"-package is not supported, then you have got to download and install the "X86" version, which corresponds to 32-bit.

Please visit the "Downloads"-page at Tracker-software:
https://www.pdf-xchange.com/product/downloads

and select the PDF-XChange Editor > 32 bit MSI installer

Regards.

-------------------------------------------------------
Sorry, but my XP machine CPU is 64 bit [AMD Phenom II X4 955] Ref for specs: " http://www.cpu-world.com/CPUs/K10/AMD-P ... OX%29.html "

My win7 machine is also 64 bit [Intel Core i7-2670QM CPU @ 2.20GHz 2.20GHx] Ref for specs: http://ark.intel.com/products/53469/Int ... o-3_10-GHz

[Tracker Supp-Stefan]

Hello DennistheTracker,

Having a 64 bit processor does not automatically mean that your OS is also 64 bit, and you will need a 64 bit OS to install the 64 bit package.

Please simply try using this installer:
https://www.pdf-xchange.com/downloads/PDFXVE5.zip
It contains inside both the 32 and 64 bit versions, will automatically detect which one you have and then deploy the correct files for you.

Regards,
Stefan

[DennistheTracker]

Hello DennistheTracker,

Having a 64 bit processor does not automatically mean that your OS is also 64 bit, and you will need a 64 bit OS to install the 64 bit package.

Please simply try using this installer:
https://www.pdf-xchange.com/downloads/PDFXVE5.zip
It contains inside both the 32 and 64 bit versions, will automatically detect which one you have and then deploy the correct files for you.

Regards,
Stefan

Thank you, Stefan,
Regards,
Dennis

[John - Tracker Supp]

Any further problems - please let us know.