ETA on service release of build V.5.5.313

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bqxmprij
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ETA on service release of build V.5.5.313

Post by bqxmprij » Tue Feb 10, 2015 2:57 pm


John - Tracker Supp
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Re: ETA on service release of build V.5.5.313

Post by John - Tracker Supp » Tue Feb 10, 2015 3:58 pm

Hi,

Build 312.1 was released late last night and resolves most issues - including those you highlight with the exception of the issue for the user with a PC and incompatible graphics cards using Win XP and this is unresolvable - the user needs to update his equipment as many graphics intensive applications will suffer the same or similar problems ..
If posting files to this forum - you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded - thank you.

Best regards
Tracker Support
http://www.tracker-software.com

claude belzile
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Re: ETA on service release of build V.5.5.313

Post by claude belzile » Tue Feb 10, 2015 5:42 pm

With my OS (Windows 7 Professionnal) and an updated graphic card (NVIDIA 8600GTS 9.18.13.4052), I still have problems with PDF edition 312.1: most graphical functions are wrong. Don't you have a solution? :(

John - Tracker Supp
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Posts: 8202
Joined: Tue Jun 29, 2004 10:34 am
Location: Vancouver Island - Canada
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Re: ETA on service release of build V.5.5.313

Post by John - Tracker Supp » Tue Feb 10, 2015 5:49 pm

Hi,

we cannot reproduce the problem and don't have any equipment here that is of the same spec as you report - so therefore we cannot reproduce/offer suggestions - however if you are prepared to allow us remote access to your machine we would be pleased to take a look and advise what can be done and would even be prepared to make changes to the application if possible to work around issues -
if possible
being the important factor here.

If this is acceptable to you - please advise a couple of dates/times that would be agreeable and we will co-ordinate on how to proceed.

Thanks
If posting files to this forum - you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded - thank you.

Best regards
Tracker Support
http://www.tracker-software.com

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