Open handles to pdf files in windows explorer

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christian kuhlmann
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Open handles to pdf files in windows explorer

Post by christian kuhlmann » Mon Feb 09, 2015 7:12 pm

Since the update to version 5.5 (Build 312) I have a strange issue with windows explorer not closing handles to pdf files I have opened or selected. This prevents any operation on these files (e.g. saving in xChange editor).
I noticed that windows explorer will no longer show previews of pdf files so I'm guessing that this might be related. I'm not sure whether pdf XChange Editor generates these previews (it is my default PDF viewer).
Maybe you could tell me where to look for trouble (I can work with the registry, if that's necessary). My system is Win 7 x64.
Thanks in advance.

John - Tracker Supp
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Re: Open handles to pdf files in windows explorer

Post by John - Tracker Supp » Mon Feb 09, 2015 7:24 pm

Hi,

yes - I am afraid there is an issue in the latest release with the Preview handler - a fix will be uploaded later today correcting this, so you will either need to re-install and deselect the option to include the shell extensions - or await the new build later today - apologies for the inconvenience.
If posting files to this forum - you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded - thank you.

Best regards
Tracker Support
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christian kuhlmann
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Re: Open handles to pdf files in windows explorer

Post by christian kuhlmann » Mon Feb 09, 2015 7:38 pm

Hi,
thanks for this very fast reply. I will try the new version once it's available. In the meantime (and for anyone else experiencing this issue) I found that the "Open" dialog of XChange Viewer doesn't show this problem (maybe because there's no preview). However, opening a file with windows explorer (double click, context menu or drag+drop) will cause open handles. Uninstalling shell extensions worked for me.

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Re: Open handles to pdf files in windows explorer

Post by John - Tracker Supp » Mon Feb 09, 2015 7:47 pm

Thanks Christian -appreciated.
If posting files to this forum - you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded - thank you.

Best regards
Tracker Support
http://www.tracker-software.com

christian kuhlmann
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Re: Open handles to pdf files in windows explorer

Post by christian kuhlmann » Tue Feb 10, 2015 9:18 am

I've tested 312.1 and the issue with the open handles is resolved.
However, the pdf preview still has a minor problem with not showing any further previews after a while. I've not been able to figure out the exact pattern. Opening a new explorer window re-enables the preview function until the issue appears again. The issue does not appear for folders without pdf files.

John - Tracker Supp
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Re: Open handles to pdf files in windows explorer

Post by John - Tracker Supp » Tue Feb 10, 2015 4:13 pm

Thanks - Investigating ...
If posting files to this forum - you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded - thank you.

Best regards
Tracker Support
http://www.tracker-software.com

zimco gauge&valves
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Re: Open handles to pdf files in windows explorer

Post by zimco gauge&valves » Tue Feb 10, 2015 6:52 pm

I'm also having the same issue with the prevhost no longer displaying a preview in windows explorer.

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Re: Open handles to pdf files in windows explorer

Post by John - Tracker Supp » Tue Feb 10, 2015 6:59 pm

Please advise specifically if you are using the updated build 312.1 (note: 312.0 had the problems) as no users since the new build last night have reported issues...
If posting files to this forum - you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded - thank you.

Best regards
Tracker Support
http://www.tracker-software.com

zimco gauge&valves
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Re: Open handles to pdf files in windows explorer

Post by zimco gauge&valves » Tue Feb 10, 2015 7:06 pm

Hey John,

My apologies! I see that it is the 312.0 build, I'll attempt to upgrade and report if the issues persist or go away.

Thanks,

Richard

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Re: Open handles to pdf files in windows explorer

Post by John - Tracker Supp » Tue Feb 10, 2015 7:31 pm

Excellent - thanks Richard :)
If posting files to this forum - you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded - thank you.

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zimco gauge&valves
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Re: Open handles to pdf files in windows explorer

Post by zimco gauge&valves » Tue Feb 10, 2015 10:53 pm

I've been running version 312.1 for 4 hours now without any issues. The preview problem has cleared up completely and things are back to working as good as ever. Thanks John and Thanks Tracker for building excellent software!

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Will - Tracker Supp
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Re: Open handles to pdf files in windows explorer

Post by Will - Tracker Supp » Tue Feb 10, 2015 11:11 pm

Awesome! Glad that's done the job :D
If posting files to this forum, you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded.
Thank you.

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Will Travaglini
Tracker Support (Europe)
Tracker Software Products Ltd.
http://www.tracker-software.com

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