Saving PDF from IE > The file disappears

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Saving PDF from IE > The file disappears

Post by goldenmidas » Mon Nov 24, 2014 1:43 pm

Hi! We are having some trouble saving files that opened inside Internet Explorer 9 browser window like this:


I can save the file, everything looks good:

But the file just doesn't appear on my desktop, or any folder that I'm trying to save it to:

However, if I try to save something from PDF XChange, during save dialog, the files are there!

From that diaglog, I can right click the file and see that I can't view it's permissions.

How to fix this?

This is an administrator account, PDF-XChange Editor is Version 3.0 (Build 307.2) (we are still using PDF XChange Pro 5.0). This same behaviour happens on multiple PCs in our environment. I tried to un-check and check default pdf program / view in browser settings, but these didn't help. If I print the file again from IE's PDF Xchange, the printed pdf does work great, but I'm trying to get this save functionality to work! Thanks in advance!

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Will - Tracker Supp
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Re: Saving PDF from IE > The file disappears

Post by Will - Tracker Supp » Mon Nov 24, 2014 3:21 pm

Hi goldenmidas,

Thanks for the post - I suspect that this is because you have IE's Protected Mode on, under Tools --> Internet Options --> Security. When Protected Mode is turned on, Internet Explorer sets up a virtual directory and saves everything there, so while it may look like you are saving the desktop, or My Documents, etc., you are actually saving to a virtual location. Please try turning Protected Mode off and you should then see that documents save as expected.

If posting files to this forum, you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded.
Thank you.

Best regards

Will Travaglini
Tracker Support (Europe)
Tracker Software Products Ltd.

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