How to add Search Providers in new build 310?

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gate1975mlm
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How to add Search Providers in new build 310?

Post by gate1975mlm » Wed Oct 15, 2014 3:45 pm

Hello,

I just installed newest build PDF-XChange Editor 5.5 Build 310.0 and there is a new section for Search Providers. But there are no Search Providers in the list and I can not seem to add any either.

How do you add Search Providers or is this feature not enabled yet in 310?

Thanks
gate1975mlm

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Patrick-Tracker Supp
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Re: How to add Search Providers in new build 310?

Post by Patrick-Tracker Supp » Wed Oct 15, 2014 3:52 pm

Hello gate1975mlm,

Thank you for the post. This is currently a place holder for the next build.

Sorry for the inconvenience
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Thank you.

Cheers,

Patrick Charest
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gate1975mlm
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Re: How to add Search Providers in new build 310?

Post by gate1975mlm » Wed Oct 15, 2014 4:19 pm

Patrick-Tracker Supp wrote:Hello gate1975mlm,

Thank you for the post. This is currently a place holder for the next build.

Sorry for the inconvenience
No problem and looking forward to it :)

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Tracker Supp-Stefan
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Re: How to add Search Providers in new build 310?

Post by Tracker Supp-Stefan » Wed Oct 15, 2014 4:36 pm

Hello gate1975mlm,

In fact the search provides are already here and working for me. Did you install using the .exe installer? Please try the appropriate 32/64 bit MSI package instead and see if that will fix the installation for you - we are investigating some issues with the .exe packs.

Regards,
Stefan

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Re: How to add Search Providers in new build 310?

Post by Ivan - Tracker Software » Wed Oct 15, 2014 4:37 pm

Can you let me know the installer used?
Tracker Software (Project Director)

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Re: How to add Search Providers in new build 310?

Post by Patrick-Tracker Supp » Wed Oct 15, 2014 4:50 pm

Hello gate1975mlm,

My initial reply was posted before the dev team arrived this morning. It was assumed that the search function was a placeholder for build 311. It turns out that there is a genuine issue, and that it should be working correctly. The issue seems to revolve around the EXE installer. Please try to uninstall, restart, then install via the MSI. Please note that you may need to uninstall the Editor separately from a bundled installation.

Editor MSI (x64bit) : http://www.tracker-software.com/PDFXVE5.x64.msi
Editor MSI (x86bit) : http://www.tracker-software.com/PDFXVE5.x86.msi

I hope this helps!
If posting files to this forum, you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded.
Thank you.

Cheers,

Patrick Charest
Tracker Support North America

gate1975mlm
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Re: How to add Search Providers in new build 310?

Post by gate1975mlm » Wed Oct 15, 2014 4:59 pm

Patrick-Tracker Supp wrote:Hello gate1975mlm,

My initial reply was posted before the dev team arrived this morning. It was assumed that the search function was a placeholder for build 311. It turns out that there is a genuine issue, and that it should be working correctly. The issue seems to revolve around the EXE installer. Please try to uninstall, restart, the install via the MSI. Please note that you may need to uninstall the Editor separately from a bundled installation.

Editor MSI (x64bit) : http://www.tracker-software.com/PDFXVE5.x64.msi
Editor MSI (x86bit) : http://www.tracker-software.com/PDFXVE5.x86.msi

I hope this helps!
Yes that was it the exe installer does not install the Search Providers. The MSI installer does not have this issue and I now have many Search Providers and they are all working as they should. Thanks for bringing back the internet search feature :)

Also thanks for the help to the whole Tracker software team :)

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Will - Tracker Supp
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Re: How to add Search Providers in new build 310?

Post by Will - Tracker Supp » Wed Oct 15, 2014 5:07 pm

:D
If posting files to this forum, you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded.
Thank you.

Best regards

Will Travaglini
Tracker Support (Europe)
Tracker Software Products Ltd.
http://www.tracker-software.com

gate1975mlm
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Re: How to add Search Providers in new build 310?

Post by gate1975mlm » Wed Oct 15, 2014 5:21 pm

Will - Tracker Supp wrote::D
I assume the exe installers will be updated with a fix?

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Re: How to add Search Providers in new build 310?

Post by Tracker Supp-Stefan » Wed Oct 15, 2014 8:08 pm

Hi gate1975mlm,

Yes the issue with the exe installers is localized and we are uploading the new files. It might take a few more hours for them to update globally in the cloud service we are using.

Regards,
Stefan

gate1975mlm
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Re: How to add Search Providers in new build 310?

Post by gate1975mlm » Thu Oct 16, 2014 2:59 pm

Tracker Supp-Stefan wrote:Hi gate1975mlm,

Yes the issue with the exe installers is localized and we are uploading the new files. It might take a few more hours for them to update globally in the cloud service we are using.

Regards,
Stefan
Thanks :)

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Re: How to add Search Providers in new build 310?

Post by Tracker Supp-Stefan » Thu Oct 16, 2014 3:23 pm

Welcome :)

The fixed builds were reuploaded last night, so they can be downloaded from the website.

Regards,
Stefan

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Re: How to add Search Providers in new build 310?

Post by Vasyl-Tracker Dev Team » Fri Oct 17, 2014 1:40 am

Please note: due to an error in the Installation for build 310 published 12/13th October - it is necessary to fully uninstall this version prior to installing the corrected update made available on the 14th October.

Apologies for any inconvenience.
Vasyl Yaremyn
Tracker Software Products
Project Developer

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Re: How to add Search Providers in new build 310?

Post by mackyy20 » Fri Oct 17, 2014 10:50 am

It was assumed that the search function was a placeholder for build 311. It turns out that there is a genuine issue, and that it should be working correctly. The issue seems to revolve around the EXE installer.

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Re: How to add Search Providers in new build 310?

Post by Tracker Supp-Stefan » Fri Oct 17, 2014 10:55 am

Hello mackyy20,

You have copy/pasted a portion of an earlier post as your first in our forums. Please post something that will convince me that you are not a bot or I will have to remove your post and account.

Regards,
Stefan

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