Default "color temperature" of Editor and Viewer

Forum for the PDF-XChange Editor - Free and Licensed Versions

Moderators: TrackerSupp-Daniel, Tracker Support, Vasyl-Tracker Dev Team, Sean - Tracker, Paul - Tracker Supp, Chris - Tracker Supp, Tracker Supp-Stefan, Ivan - Tracker Software

Post Reply
Peter2
User
Posts: 833
Joined: Mon Sep 13, 2010 10:09 am
Location: Switzerland

Default "color temperature" of Editor and Viewer

Post by Peter2 » Tue Aug 26, 2014 1:42 pm

I opened the same document (Scans) in Editor and Viewer - Editor displays it in a "warm colour" (attachment - right), Viewer in a grey colour (attachment - left). I tried to set the Editor with "Preferences - Colour Management: Default", but nothing changed and Default was not stored.

What could be the reason?

Peter
Attachments
PDF_Colour_Default.7z
(861.13 KiB) Downloaded 69 times
PDF-X-Change Pro German

User avatar
Patrick-Tracker Supp
Site Admin
Posts: 1668
Joined: Thu Mar 27, 2014 6:14 pm
Location: Vancouver Island
Contact:

Re: Default "color temperature" of Editor and Viewer

Post by Patrick-Tracker Supp » Tue Aug 26, 2014 5:48 pm

Hello Peter2,

Thank you for the post. Would it be possible for you to send me the original file so that I might take a look at it? If the file contains any sensitive information, please send it to support@tracker-software.com with reference to this topic.

Thank you for your cooperation!
If posting files to this forum, you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded.
Thank you.

Cheers,

Patrick Charest
Tracker Support North America

Ivan - Tracker Software
Site Admin
Posts: 3609
Joined: Thu Jul 08, 2004 10:36 pm
Location: Vancouver Island - Canada
Contact:

Re: Default "color temperature" of Editor and Viewer

Post by Ivan - Tracker Software » Tue Aug 26, 2014 5:59 pm

Can you send us your original document?
Tracker Software (Project Director)

When attaching files to any message - please ensure they are archived and posted as a .ZIP, .RAR or .7z format - or they will not be posted - thanks.

Peter2
User
Posts: 833
Joined: Mon Sep 13, 2010 10:09 am
Location: Switzerland

Re: Default "color temperature" of Editor and Viewer

Post by Peter2 » Tue Aug 26, 2014 6:29 pm

Sent with Email.

Peter
PDF-X-Change Pro German

User avatar
Patrick-Tracker Supp
Site Admin
Posts: 1668
Joined: Thu Mar 27, 2014 6:14 pm
Location: Vancouver Island
Contact:

Re: Default "color temperature" of Editor and Viewer

Post by Patrick-Tracker Supp » Tue Aug 26, 2014 6:32 pm

Hello Peter,

Thank you for sending that. I am seeing the same behavior in Adobe, Editor, and Viewer (see screenshot).

**Edit** In what operating system are you seeing this issue?

Thanks Peter!
Attachments
Compare.zip
(384.72 KiB) Downloaded 55 times
If posting files to this forum, you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded.
Thank you.

Cheers,

Patrick Charest
Tracker Support North America

Peter2
User
Posts: 833
Joined: Mon Sep 13, 2010 10:09 am
Location: Switzerland

Re: Default "color temperature" of Editor and Viewer

Post by Peter2 » Tue Aug 26, 2014 6:37 pm

Patrick-Tracker Supp wrote:... I am seeing the same behavior in Adobe, Editor, and Viewer (see screenshot)....
You mean everything has the same grey colour? I checked other files - they have same colour, only the scan is different.

Peter

EDIT:
https://screencast.autodesk.com/main/de ... 05dc693a9c
PDF-X-Change Pro German

Ivan - Tracker Software
Site Admin
Posts: 3609
Joined: Thu Jul 08, 2004 10:36 pm
Location: Vancouver Island - Canada
Contact:

Re: Default "color temperature" of Editor and Viewer

Post by Ivan - Tracker Software » Wed Aug 27, 2014 5:45 pm

Which color profile is active for your monitor? Can you send me the file with that profile? (You can find it in "c:\Windows\System32\spool\drivers\color" folder)
Tracker Software (Project Director)

When attaching files to any message - please ensure they are archived and posted as a .ZIP, .RAR or .7z format - or they will not be posted - thanks.

Peter2
User
Posts: 833
Joined: Mon Sep 13, 2010 10:09 am
Location: Switzerland

Re: Default "color temperature" of Editor and Viewer

Post by Peter2 » Wed Aug 27, 2014 6:04 pm

Sent per E-Mail.

Peter
PDF-X-Change Pro German

User avatar
Tracker Supp-Stefan
Site Admin
Posts: 13548
Joined: Mon Jan 12, 2009 8:07 am
Location: London
Contact:

Re: Default "color temperature" of Editor and Viewer

Post by Tracker Supp-Stefan » Fri Aug 29, 2014 11:03 am

Thanks Peter,

Did you send that to Ivan directly or to the support@ e-mail?
I will ask Ivan to follow up if he has received the files.

Cheers,
Stefan

Peter2
User
Posts: 833
Joined: Mon Sep 13, 2010 10:09 am
Location: Switzerland

Re: Default "color temperature" of Editor and Viewer

Post by Peter2 » Fri Aug 29, 2014 11:09 am

Hi Stefan

I sent to "support", Wednesday evening.

Peter
PDF-X-Change Pro German

User avatar
Tracker Supp-Stefan
Site Admin
Posts: 13548
Joined: Mon Jan 12, 2009 8:07 am
Location: London
Contact:

Re: Default "color temperature" of Editor and Viewer

Post by Tracker Supp-Stefan » Fri Aug 29, 2014 11:15 am

Thanks Peter,

I see Ivan got the files! I've requested him to give me an update and he will do as soon as he can, as he is in our Canadian office and it's currently 4:15 AM over there.

Regards,
Stefan

Peter2
User
Posts: 833
Joined: Mon Sep 13, 2010 10:09 am
Location: Switzerland

Re: Default "color temperature" of Editor and Viewer

Post by Peter2 » Fri Aug 29, 2014 11:26 am

Tracker Supp-Stefan wrote:...he is in our Canadian office and it's currently 4:15 AM over there....
Hey, wake up guys. I'm also working .. :twisted:

Peter
PDF-X-Change Pro German

User avatar
Will - Tracker Supp
Site Admin
Posts: 6806
Joined: Mon Oct 15, 2012 9:21 pm
Location: London, UK
Contact:

Re: Default "color temperature" of Editor and Viewer

Post by Will - Tracker Supp » Fri Aug 29, 2014 3:27 pm

Hi Peter,

The support staff are "up and at 'em", but the Dev. Team aren't due in for another 30mins or so (9:00am). I'll forward this along to them once they're in.

Cheers,
If posting files to this forum, you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded.
Thank you.

Best regards

Will Travaglini
Tracker Support (Europe)
Tracker Software Products Ltd.
http://www.tracker-software.com

Peter2
User
Posts: 833
Joined: Mon Sep 13, 2010 10:09 am
Location: Switzerland

Re: Default "color temperature" of Editor and Viewer

Post by Peter2 » Fri Aug 29, 2014 3:57 pm

Will - Tracker Supp wrote:... I'll forward this along to them once they're in....
Hi Will, don't take it too seriously. They are allowed to drink the coffee first :P
No, it is not that big issue. Take the time it needs and the priority it deserves.

Peter
PDF-X-Change Pro German

User avatar
Will - Tracker Supp
Site Admin
Posts: 6806
Joined: Mon Oct 15, 2012 9:21 pm
Location: London, UK
Contact:

Re: Default "color temperature" of Editor and Viewer

Post by Will - Tracker Supp » Fri Aug 29, 2014 4:11 pm

Hi Peter,

No worries - I got that you were only joking ;) Sorry if I didn't portray that, I've only been back in Canada 2 days, so I'm a little jet lagged and my sense of humor is failing me :lol:

Stefan's told me he's already messaged the Dev. Team and forwarded the colour profiles on, so we'll keep you updated as and when we can :)
If posting files to this forum, you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded.
Thank you.

Best regards

Will Travaglini
Tracker Support (Europe)
Tracker Software Products Ltd.
http://www.tracker-software.com

Peter2
User
Posts: 833
Joined: Mon Sep 13, 2010 10:09 am
Location: Switzerland

Re: Default "color temperature" of Editor and Viewer

Post by Peter2 » Tue Oct 07, 2014 6:21 am

Something new with that topic?

Peter
PDF-X-Change Pro German

User avatar
Tracker Supp-Stefan
Site Admin
Posts: 13548
Joined: Mon Jan 12, 2009 8:07 am
Location: London
Contact:

Re: Default "color temperature" of Editor and Viewer

Post by Tracker Supp-Stefan » Tue Oct 07, 2014 1:46 pm

Hi Peter,

Apologies for dropping this one. I will ask Ivan for a further update later today when he comes to the office.

Regards,
Stefan

Peter2
User
Posts: 833
Joined: Mon Sep 13, 2010 10:09 am
Location: Switzerland

Re: Default "color temperature" of Editor and Viewer

Post by Peter2 » Tue Dec 02, 2014 2:34 pm

Hi

I found a new example for the different colours. Obviously a problem of "light colour" - the big, light line is defined as "CMYK: 0/0/0/4"

Viewer shows it grey, Editor shows it in sweet-pink / light-orange.

Peter
Attachments
PDF_Colour_Temperature.zip
(93.14 KiB) Downloaded 51 times
PDF-X-Change Pro German

User avatar
Tracker Supp-Stefan
Site Admin
Posts: 13548
Joined: Mon Jan 12, 2009 8:07 am
Location: London
Contact:

Re: Default "color temperature" of Editor and Viewer

Post by Tracker Supp-Stefan » Tue Dec 02, 2014 2:47 pm

Hi Peter,

Thanks for the screenshot - but can you please also provide the original file - so that we can pass it to the dev team for investigation/fixing?

Regards,
Stefan

Ivan - Tracker Software
Site Admin
Posts: 3609
Joined: Thu Jul 08, 2004 10:36 pm
Location: Vancouver Island - Canada
Contact:

Re: Default "color temperature" of Editor and Viewer

Post by Ivan - Tracker Software » Wed Dec 03, 2014 12:56 am

It is not a color temperature issue.
The viewer has not exactly correct mechanism of color management.
The Editor implements that much better while still has some deficiencies that have to be addressed.
Tracker Software (Project Director)

When attaching files to any message - please ensure they are archived and posted as a .ZIP, .RAR or .7z format - or they will not be posted - thanks.

Peter2
User
Posts: 833
Joined: Mon Sep 13, 2010 10:09 am
Location: Switzerland

Re: Default "color temperature" of Editor and Viewer

Post by Peter2 » Mon Jun 01, 2015 4:37 pm

Hi

something new? The current versions (313) have still massive differences (see attachment).

Peter
Attachments
PDF_XChange_Editor_color.zip
(579.74 KiB) Downloaded 34 times
PDF-X-Change Pro German

User avatar
Will - Tracker Supp
Site Admin
Posts: 6806
Joined: Mon Oct 15, 2012 9:21 pm
Location: London, UK
Contact:

Re: Default "color temperature" of Editor and Viewer

Post by Will - Tracker Supp » Mon Jun 01, 2015 4:53 pm

Hi Peter,

Thanks for the post - please do provide a sample file, if at all possible, as I'm not seeing this with any documents that I have here.

Cheers,
If posting files to this forum, you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded.
Thank you.

Best regards

Will Travaglini
Tracker Support (Europe)
Tracker Software Products Ltd.
http://www.tracker-software.com

Peter2
User
Posts: 833
Joined: Mon Sep 13, 2010 10:09 am
Location: Switzerland

Re: Default "color temperature" of Editor and Viewer

Post by Peter2 » Mon Jun 01, 2015 5:04 pm

Sent per mail.

Peter
PDF-X-Change Pro German

User avatar
Will - Tracker Supp
Site Admin
Posts: 6806
Joined: Mon Oct 15, 2012 9:21 pm
Location: London, UK
Contact:

Re: Default "color temperature" of Editor and Viewer

Post by Will - Tracker Supp » Mon Jun 01, 2015 5:37 pm

Hi Peter,

As per my email - thanks for the file, I'll pass it along and will post back here when I receive further info.

Thanks,
If posting files to this forum, you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded.
Thank you.

Best regards

Will Travaglini
Tracker Support (Europe)
Tracker Software Products Ltd.
http://www.tracker-software.com

Peter2
User
Posts: 833
Joined: Mon Sep 13, 2010 10:09 am
Location: Switzerland

Re: Default "color temperature" of Editor and Viewer

Post by Peter2 » Sun Jan 17, 2016 7:54 pm

Hi

something new with this topic?

Today I installed build 316, and still the Editor displays orange instead of grey - see attachment.
Attachments
PDF_Colour_Temperature_2.zip
(13.14 KiB) Downloaded 36 times
PDF-X-Change Pro German

User avatar
Tracker Supp-Stefan
Site Admin
Posts: 13548
Joined: Mon Jan 12, 2009 8:07 am
Location: London
Contact:

Re: Default "color temperature" of Editor and Viewer

Post by Tracker Supp-Stefan » Fri Jan 22, 2016 2:30 pm

Hi Peter,

I still can't see the issue with your file.
Can you please go to Edit -> Preferences -> Page Display -> Rendering and try switching the "Default transparency blending color space:" to "Working RGB" and see if that helps?

Also please send us a screenshot of your Edit -> Preferences -> Color Management screen.

Regards,
Stefan

Willy Van Nuffel
User
Posts: 1387
Joined: Wed Jan 18, 2006 12:10 pm

Re: Default "color temperature" of Editor and Viewer

Post by Willy Van Nuffel » Fri Jan 22, 2016 3:23 pm

I have made myself a test PDF with different light weight colors (see attachment).

I am only able to produce slight color differences by changing the "RGB" settings in the Editor, via Edit > Preferences > Color Management.

When I set Color Management > Color Settings in PDF-XChange Viewer 2.5.316.0 to "Off" and Color Settings in PDF-XChange Editor 5.5.316.0 to "Default", then the colors are identical in both applications.
Attachments
Pastel colors.pdf
(4.74 KiB) Downloaded 35 times

User avatar
Will - Tracker Supp
Site Admin
Posts: 6806
Joined: Mon Oct 15, 2012 9:21 pm
Location: London, UK
Contact:

Re: Default "color temperature" of Editor and Viewer

Post by Will - Tracker Supp » Fri Jan 22, 2016 3:32 pm

Hi guys,

Willy - in your document, I'm seeing the same in the Editor as in Adobe, so it looks like the colours are correct for me. Are they not correct for you, or are you simply commenting on the ability to produce slight differences with different colour spaces?

Peter - from what I can see in this topic, the file was sent via email and I can no longer find that email. Please provide the document itself and we'll advise further.

Thanks,
If posting files to this forum, you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded.
Thank you.

Best regards

Will Travaglini
Tracker Support (Europe)
Tracker Software Products Ltd.
http://www.tracker-software.com

Peter2
User
Posts: 833
Joined: Mon Sep 13, 2010 10:09 am
Location: Switzerland

Re: Default "color temperature" of Editor and Viewer

Post by Peter2 » Fri Jan 22, 2016 5:22 pm

Hi

I made a screencast, using Willy "Pastel colors.pdf". You will see the difference, and I tried a lot of settings (see video), but nothing changed.
http://autode.sk/1QpGzfw
But I saw that my monitor (Fujitsu B-19 LED) created an extra colour space. Maybe this "special" (not really special) monitor shows a behaviour which can not be reproduced by you?

Peter
PDF-X-Change Pro German

User avatar
Tracker Supp-Stefan
Site Admin
Posts: 13548
Joined: Mon Jan 12, 2009 8:07 am
Location: London
Contact:

Re: Default "color temperature" of Editor and Viewer

Post by Tracker Supp-Stefan » Fri Jan 22, 2016 5:27 pm

Hello Peter2,

Yes the custom colour space could be causing this problem.
Please go to Edit -> Preferences -> Color Management, and try switching to using the default sRGB IEC6... colour space for RGB colours and U.S. Web Coated (SWOP) v2 for CMYK, and see if that helps!

Regards,
Stefan

Willy Van Nuffel
User
Posts: 1387
Joined: Wed Jan 18, 2006 12:10 pm

Re: Default "color temperature" of Editor and Viewer

Post by Willy Van Nuffel » Fri Jan 22, 2016 5:31 pm

EDIT: In the few minutes I made my answer, two other items have passed.
This one is still for Will.

Will, with all my respect, but sometimes I think that you are reading a little bit too fast.
My goal in this, is only to try to help you to find an explanation, and to offer you a test-file to re-produce the problem.

I confirm that the colors are identical between Adobe Reader, PDF-XChange Viewer and Editor, when the Color settings are set to "Default".

In the attached ZIP file, I put a 'print screen' with a changed RGB Working Space setting in the Editor.
In that case, myself, I can see a difference at box number 3 (see the second 'print screen').
This is similar to what Peter is seeing.

I hope this helps.

Regards.
Attachments
Test with Pastel colors.zip
(176.11 KiB) Downloaded 28 times

User avatar
Will - Tracker Supp
Site Admin
Posts: 6806
Joined: Mon Oct 15, 2012 9:21 pm
Location: London, UK
Contact:

Re: Default "color temperature" of Editor and Viewer

Post by Will - Tracker Supp » Fri Jan 22, 2016 5:48 pm

Will, with all my respect, but sometimes I think that you are reading a little bit too fast.
My goal in this, is only to try to help you to find an explanation, and to offer you a test-file to re-produce the problem.
And with all due respect Willy, I think you may be reading too quickly. As I noted in my post, I had no issues and was referring to the file that Peter, the OP, initially experienced the issue with, that Stefan had requested and was sent by email I cannot find.
In that case, myself, I can see a difference at box number 3 (see the second 'print screen').
This is similar to what Peter is seeing.
As was explained by Ivan, months ago, the Viewer doesn't handle this correctly and the Editor does, so there is nothing to fix. When it comes to rendering colours, you cannot compare the Editor to the Viewer and should instead by comparing with Adobe Reader. If there is ever a difference, the Viewer will almost always be wrong.

Also, as a friendly note and reminder, we will not have to post multiple requests and run the risk of making far fewer mistakes (if any are made at all, and sometimes they are), if a certain amount of information is provided initially with the very first post. This is usually the version and build in use, the version of Windows and any relevant service packs, a clear and concise description of the problem and any files that the issue is seen with (as well as source documents, if at all relevant). As I said above, I had asked for Peter's file because I was not seeing any difference with your file, nor any others that I had.

Thanks,
If posting files to this forum, you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded.
Thank you.

Best regards

Will Travaglini
Tracker Support (Europe)
Tracker Software Products Ltd.
http://www.tracker-software.com

Willy Van Nuffel
User
Posts: 1387
Joined: Wed Jan 18, 2006 12:10 pm

Re: Default "color temperature" of Editor and Viewer

Post by Willy Van Nuffel » Fri Jan 22, 2016 6:44 pm

Hi all,

Thanks Will for answering. I hope you will get the test-PDF from Peter soon.

From what I can see in the screencast, there is mainly a difference with the color box number 1 (in Pastel colors.pdf).

So, if Peter would like to do me a favor...
What do you see when comparing the PDF between Adobe Reader and PDF-XChange Editor (using default colour settings)?

Thanks and best regards to all.

Peter2
User
Posts: 833
Joined: Mon Sep 13, 2010 10:09 am
Location: Switzerland

Re: Default "color temperature" of Editor and Viewer

Post by Peter2 » Fri Jan 22, 2016 6:50 pm

Hi

sRGB IEC6... colour space:
I tried it in the screencast and now again, the result was that all colours turned to more "orange color"

original file:
I just sent it again to "support...". It should arrive soon.

wrong colour management of viewer:
I have my doubts ... - see the screenshot I attached 17 Jan 2016, 21:54. There is a HTML-page with grey colour in Firefox, in PDF Viewer and in HP Laserprinter. Only Editor is orange.

Willy Pastel color:
I took the file which is displayed in shades of brown/grey and printed it to a new PDF, called "from_editor". This file is displayed in the same correct colours as the original file is displayed in the viewer. I attach the file and a screenshot, displaying original and printed file in Editor with same settings in same program on same monitor.

Test with Adobe Reader:
I don't have Adobe Reader, only PDF-XChange ...
Attachments
PDF_Colour_3.zip
(385.86 KiB) Downloaded 27 times
from_editor.pdf
(5.4 KiB) Downloaded 80 times
PDF-X-Change Pro German

Willy Van Nuffel
User
Posts: 1387
Joined: Wed Jan 18, 2006 12:10 pm

Re: Default "color temperature" of Editor and Viewer

Post by Willy Van Nuffel » Fri Jan 22, 2016 7:23 pm

Thanks for the "from_editor.pdf"

When I open that PDF on my computer, via PDF-XChange Editor v5.5.316.0, I see that the box number 1 is not light grey but light rose. Just like I see it in your screencast, at the right (also in Editor). At my computer, in my "Pastel Colors.pdf", it is light grey.

Maybe you should check the Color Management settings of your computer, via Control Panel (View by: Small icons).
http://www.sevenforums.com/general-disc ... ption.html

Honestly, myself, I do not see an immediate explanation for the problem.

Peter2
User
Posts: 833
Joined: Mon Sep 13, 2010 10:09 am
Location: Switzerland

Re: Default "color temperature" of Editor and Viewer

Post by Peter2 » Mon Jan 25, 2016 8:27 am

Hi

at the moment I can report that the problem is solved - but I don't know why.

During testing I modified
- the hardware settings on my monitors (which was and is set to 6500 K)
- the colour management of PDF Viewer and Editor
- the colour management of Windows 7
- the colour management of my Nvidia Card

I tried to find out what now is different from the settings before, but I don't know. "Something" happened, and now the Editor shows the same colours like Viewer and Firefox.

The conclusion is:
It is possible that there are some colour settings which are handled in different ways by Editor and Viewer.

Thanks to all for help and contributing.

Peter
PDF-X-Change Pro German

User avatar
Tracker Supp-Stefan
Site Admin
Posts: 13548
Joined: Mon Jan 12, 2009 8:07 am
Location: London
Contact:

Re: Default "color temperature" of Editor and Viewer

Post by Tracker Supp-Stefan » Mon Jan 25, 2016 11:14 am

Hi Peter,

Glad to hear that things are working properly now.
Maybe some old settings for the Editor were not overwritten properly before, and with you now changing them several times - they finally updated to the correct values.

Regards,
Stefan

Post Reply