Serial key not applying system-wide

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mihlfeld & associates, inc.
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Serial key not applying system-wide

Post by mihlfeld & associates, inc. » Thu Jul 10, 2014 1:26 pm

We have PDF-XChange Editor (and the 2012 Lite printer) installed on a terminal server. Previously with PDF-XChange Viewer and it's serial it was applied to all users on the server. Now when I put in our current serial for Editor (which I just renewed), it just applies to my user account and nobody else on the server. It is doing this for both the Editor and the Lite driver. What do I need to do to make sure the serial key applies to all users?

Seeker45
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Re: Serial key not applying system-wide

Post by Seeker45 » Thu Jul 10, 2014 1:44 pm

Did you see the solution in this post? Sounds similar to your problem:

http://www.tracker-software.com/forum3/ ... 044#p84044

Cheers
Ralf

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Tracker Supp-Stefan
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Re: Serial key not applying system-wide

Post by Tracker Supp-Stefan » Thu Jul 10, 2014 1:57 pm

Thanks for the help Ralf,

mihlfeld & associates, inc. please let us know if Ralf's link helps you solve your problem?

Regards,
Steafn

mihlfeld & associates, inc.
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Posts: 35
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Re: Serial key not applying system-wide

Post by mihlfeld & associates, inc. » Thu Jul 10, 2014 2:05 pm

I must be missing something regarding where this xcvault file is coming from. I also can't state 100% for sure if I used the /install or /execute switches before and after (I usually do, but I can't vouch 100% for this). I'm digging around trying to make heads and tails of what is posted in that thread.

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Tracker Supp-Stefan
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Re: Serial key not applying system-wide

Post by Tracker Supp-Stefan » Thu Jul 10, 2014 2:47 pm

Hello mihlfeld & associates, inc.,

We can provide you your .xcvault file via e-mail. Please write to support@tracker-software.com with your order number.
Then if you've already installed - you can apply the license info silently by calling

Code: Select all

"C:\program files\tracker software\vault\xcvault.exe" /s "full_path_to_xcvault_file"
for each user.

Regards,
Stefan

mihlfeld & associates, inc.
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Posts: 35
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Re: Serial key not applying system-wide

Post by mihlfeld & associates, inc. » Thu Jul 10, 2014 3:15 pm

Actually, it looks like me just doing a repair after doing a "change user /install" seemed to fix it and apply to all users on the terminal server.

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Paul - Tracker Supp
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Re: Serial key not applying system-wide

Post by Paul - Tracker Supp » Thu Jul 10, 2014 9:01 pm

Good to hear!

:-D
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