Watermarks with valid license!

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prius04
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Joined: Thu Jul 03, 2008 8:43 pm

Watermarks with valid license!

Post by prius04 » Sun Jun 01, 2014 10:31 pm

I recently installed the new version of the Editor, Tools, etc. I also extended my maintenance for 2 years. When I scanned some docs, those docs opened up in the Editor with watermarks. My license is current, valid and activated, and appears both in the Editor and Tools, which show my maintenance doesn't end until September of 2016.

Thank you!
Last edited by prius04 on Mon Jun 02, 2014 3:10 pm, edited 1 time in total.

Ivan - Tracker Software
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Re: Watermarks with valid license!

Post by Ivan - Tracker Software » Mon Jun 02, 2014 8:32 am

I suspect you made your scanning using PDF Tools.
If yes, please download new installer from the site, uninstall your current products, and install them again from new downloaded installer. It should solve the issue with demo watermarks.
Tracker Software (Project Director)

When attaching files to any message - please ensure they are archived and posted as a .ZIP, .RAR or .7z format - or they will not be posted - thanks.

prius04
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Posts: 40
Joined: Thu Jul 03, 2008 8:43 pm

Re: Watermarks with valid license!

Post by prius04 » Mon Jun 02, 2014 2:56 pm

Indeed I did use PDF Tools for the scan.

Regardless, uninstalling and reinstalling worked, for whatever reason.

Thanks, Ivan! :D

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Will - Tracker Supp
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Re: Watermarks with valid license!

Post by Will - Tracker Supp » Mon Jun 02, 2014 4:52 pm

:D
If posting files to this forum, you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded.
Thank you.

Best regards

Will Travaglini
Tracker Support (Europe)
Tracker Software Products Ltd.
http://www.tracker-software.com

dreal franche comte
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Re: Watermarks with valid license!

Post by dreal franche comte » Thu Jun 05, 2014 10:46 am

Hello,
I've just experienced a similar issue, but as follows:
I opened a document which had been previously scanned, not using PDF Tools, but a Ricoh MP C2800 multifunction copier/printer/scanner. This document was OK.
After removing the last 5 pages out of 6 (using PDF-XChange Editor Document/Delete pages...), the resulting saved document now has two "PDF-XChange Editor - CLICK TO BUY NOW!" stamps a the top left and right of the page.
This is very annoying as this is an important document.
- how come PDF-XChange Editor has this very bad-mannered behaviour, since I have a valid license :twisted: ?
- how can I get rid of these stamps?

John - Tracker Supp
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Re: Watermarks with valid license!

Post by John - Tracker Supp » Thu Jun 05, 2014 3:21 pm

Please email us (do not post here) your license info and we will advise.
If posting files to this forum - you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded - thank you.

Best regards
Tracker Support
http://www.tracker-software.com

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