Watermark

old.pdf.user · Post by **old.pdf.user** » Sat Apr 26, 2014 12:40 am

Hello,
I purchased the PRO package.
I printed a .docx file to PDF Xchange Printer 2012 and I got the resulting .pdf file with round watermarks on the top left & right corners of the page in spite of the fact that after registering the software the standard Traker Software watermarks should have disappeared.

I also saved the same .docx file as a .pdf file via an Microsoft Office add-on and when I opened it with PDF Xchange PRO there were no watermarks there.

How to make Traker Software watermarks which appear only to unregistered version of the software disappear?

Thank you.

Post by **John - Tracker Supp** » Sat Apr 26, 2014 3:02 pm

Hi,

Please email your serial key to us for checking - looks like there may be an issue with its entry/validity and I am sure we can help qickly - please include a link back to this forum post for reference - but please do not post your serial number here in the forums.

support@pdf-xchange.com

thanks

old.pdf.user · Post by **old.pdf.user** » Mon May 12, 2014 1:00 am

Thanks.
Problem solved a few days after I posted.

Post by **John - Tracker Supp** » Mon May 12, 2014 1:18 am

Excellent news

justin wills · Post by **justin wills** » Sat Jun 21, 2014 5:17 pm

I also purchased the pro package after downloading the trial version, did a re-install and I'm still getting the "purchase" water marks on the upper right and left corners. Please advise on how to get rid of the watermarks.

Post by **Will - Tracker Supp** » Mon Jun 23, 2014 2:19 pm

Hi Justin,

Could you please email support@pdf-xchange.com with the license key that you're using? We can then email back instructions that should solve the issue.

Please do NOT post your license key or account info. here, or we will be forced to deactivate the key.

Cheers,

akurian · Post by **akurian** » Mon Jul 21, 2014 5:58 am

Hello there,

I am facing the same problem. I will email my license key to you. Please let me know how to get rid of the watermark.

Agnel

Post by **Will - Tracker Supp** » Mon Jul 21, 2014 2:45 pm

Hi Agnel,

Thanks for the post and sorry to hear that you're having this issue. Did you send the email and receive a response yet? Is there anything further that we can help you with here?

Cheers,

akurian · Post by **akurian** » Wed Aug 20, 2014 1:58 pm

Hi Will,

Sorry for the delayed reply. Yes, I did receive a response. Consider the issue closed.

Agnel

Post by **Will - Tracker Supp** » Wed Aug 20, 2014 2:19 pm

Hi Agnel,

No worries - glad to hear the problem was resolved

HJ.Kim · Post by **HJ.Kim** » Mon Feb 23, 2015 12:30 am

I have faced same problem.

I will send my CD key by email. Please handle this for me quickly.

Mon Feb 23, 2015 3:02 am

Hello Kim,

Thank you for the post. Was your email answered to your satisfaction?

Cheers!

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