Editor crashes on startup

[alexg00]

I reported this issue while ago and it still there in the latest version.
Double click on pdf file displays error box with "Close the program" and "Debug the program".
I select Debug.
It starts Visual Studio and displays error:
Unhandled exception at 0x775f4102 (ntdll.dll) in PDFXEdit.exe: 0xC0000374: A heap has been corrupted.

Call stack
ntdll.dll!RtlReportCriticalFailure() + 0x62 bytes
ntdll.dll!RtlpReportHeapFailure() + 0x26 bytes
ntdll.dll!RtlpHeapHandleError() + 0x12 bytes
ntdll.dll!RtlpLogHeapFailure() + 0xa4 bytes
ntdll.dll!string "Enabling heap debug options\n"() - 0x18db1 bytes
kernel32.dll!HeapFree() + 0xa bytes
PDFXEditCore.x64.dll!000007feed68afe8()
[Frames below may be incorrect and/or missing, no symbols loaded for PDFXEditCore.x64.dll]
PDFXEditCore.x64.dll!000007feedd84bf6()
PDFXEditCore.x64.dll!000007feeda6f5ca()
PDFXEditCore.x64.dll!000007feeda6f7b0()
PDFXEditCore.x64.dll!000007feeda71617()
PDFXEditCore.x64.dll!000007feeda7d923()
PDFXEditCore.x64.dll!000007feed1b63d8()
PDFXEditCore.x64.dll!000007feed1b038b()
PDFXEdit.exe!000000013fb445f1()
PDFXEdit.exe!000000013fb45ece()
PDFXEdit.exe!000000013fb488e4()
kernel32.dll!BaseThreadInitThunk() + 0xd bytes
ntdll.dll!RtlUserThreadStart() + 0x21 bytes

Funny thing if I select debug continue in Visual Studio Editor starts up and works OK.
Operating system: Windows 2008 Server R2 x64 with all latest patches and updates.

[Will - Tracker Supp]

Hi alexg00,

Thanks for the post - could you please tell me the build of the Editor that you're using (found under Help --> About?

Cheers,

[alexg00]

Version 3.0 (Build 307.2)

[Tracker Supp-Stefan]

Hello alexg00,

My colleagues from the dev team told me that they are unable to reproduce this issue. Does this happen with any particular file or with any arbitrary PDF document?

Have you tried reinstalling the Editor? Please also test both the .exe and correct .msi package and see if both are causing the same problem.

Regards,
Stefan

[alexg00]

Any pdf. Does not matter how I start it. Double click on pdf file or select Pdf Editor from start menu. It crashes right away.
Reinstalling does not help.
I tried to attach .dmp file generated when it crashes, but I think it's too big (32meg).

[Tracker Supp-Stefan]

Hi Alex,

Yes the forum limit is 5mb per attachment, but if you upload it somewhere and post a link here - we can download the dump at our end and investigate it.

Regards,
Stefan

[alexg00]

Unfortunately I do not have place to upload it.
Any alternative?

[Will - Tracker Supp]

Hi alexg00,

If you could send an email to support@pdf-xchange.com, with a link back to this topic, then I can send you the credentials for the public FTP server.

Cheers,

[alexg00]

Done

[Will - Tracker Supp]

Hi alexg00,

Did you receive a response to the email? The day's just started here, on the West Coast of North America.

Cheers,

[Will - Tracker Supp]

Sorry - should have posted an update here, as well as via email. We've received the file and the issue has been passed to the Dev. Team for further investigation.

Cheers,