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melverc
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Text is cut off

Post by melverc » Tue Apr 08, 2014 8:20 pm

I am using PDF-Xchange Editor on a surface pro. The original document was created in Acrobat and is distributed to users. It has several fields that will allow the users to add/edit them. If I open the document in Abobe reader all is fine. But when I use
PDF-Xchange Editor it cuts off the bottom of the numbers and I don't know why?? I have attached a screen shot so you can have an example.
Attachments
pdf error.pdf
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Patrick-Tracker Supp
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Re: Text is cut off

Post by Patrick-Tracker Supp » Tue Apr 08, 2014 9:00 pm

Hi melverc,
Could you send me the actual file? I need to run some tests. Is your surface running win. 8 or win. 8.1?
I look forward to your reply.
If posting files to this forum, you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded.
Thank you.

Cheers,

Patrick Charest
Tracker Support North America

melverc
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Posts: 4
Joined: Tue Apr 08, 2014 7:54 pm

Re: Text is cut off

Post by melverc » Tue Apr 08, 2014 9:35 pm

It is running windows 8 not 8.1 but it is pro not RT.
Attachments
Park Ridge Owners Report February 2014.pdf
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Patrick-Tracker Supp
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Re: Text is cut off

Post by Patrick-Tracker Supp » Tue Apr 08, 2014 10:29 pm

Hi melverc,
I'm seeing the same issue here and I am running some tests. Could you please send the original form that was created BEFORE it had been filled out?
Thanks a bunch,
Tracker support.
If posting files to this forum, you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded.
Thank you.

Cheers,

Patrick Charest
Tracker Support North America

melverc
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Joined: Tue Apr 08, 2014 7:54 pm

Re: Text is cut off

Post by melverc » Wed Apr 09, 2014 4:17 pm

Attached is a blank one. If you open it in Adobe reader you can edit it fine and save it but in PDF-Exchange Editor it cuts it off.
Attachments
Finals Owners Report USE THIS COPY March 2014.pdf
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Patrick-Tracker Supp
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Re: Text is cut off

Post by Patrick-Tracker Supp » Wed Apr 09, 2014 6:33 pm

Hi melverc,
I was able to reproduce this issue here and I have created an internal ticket. We greatly appreciate your patience and understanding in this matter.
Ticket 2444
If posting files to this forum, you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded.
Thank you.

Cheers,

Patrick Charest
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melverc
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Joined: Tue Apr 08, 2014 7:54 pm

Re: Text is cut off

Post by melverc » Wed Apr 09, 2014 8:24 pm

Thank you for all your help

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Patrick-Tracker Supp
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Re: Text is cut off

Post by Patrick-Tracker Supp » Wed Apr 09, 2014 8:42 pm

Always happy to help, melverc.
You can email us to check the status of your ticket at:
support@tracker-software.com
If posting files to this forum, you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded.
Thank you.

Cheers,

Patrick Charest
Tracker Support North America

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Patrick-Tracker Supp
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Re: Text is cut off

Post by Patrick-Tracker Supp » Mon Jun 02, 2014 8:52 pm

Hello melverc,

Thank you for your patience. The issue has been resolved and the solution should be made available for the next build.

cheers!
If posting files to this forum, you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded.
Thank you.

Cheers,

Patrick Charest
Tracker Support North America

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