Crash on opening Wikibooks calculus.pdf

[michael crowe]

PDF-XChange Editor Pro 3.0 (build 307.2)
PDF-XChange Viewer Pro 2.5 (build 214.2)
Windows 8.1

I downloaded the Calculus.pdf from http://en.wikibooks.org/wiki/Calculus
The PDF opens in Viewer without a problem but Editor crashes each time.

[thomas e komsta]

Opened fine for me from these links on page you pointed to:

Original file ‎(1,240 × 1,753 pixels, file size: 5.98 MB, MIME type: application/pdf, 456 pages)

current 11:31, 24 March 2011 Thumbnail for version as of 11:31, 24 March 2011


Version: 3.0 (Build 307.2)
(Feb 17 2014; 16:13:55)

Windows 7 Home Premium 64-bit <====== Note: Not Win 8.1
OS Version: 6.1.7601
Service Pack 1

[Will - Tracker Supp]

Hi Thomas,

Thanks for the post and sample - I've tried this here, on Windows 8 and 8.1 and am not able to reproduce the issue. Could you upload a screen-shot of the Edit --> Preferences --> Performance window?

Cheers,

[michael crowe]

I forgot some more important information:
Windows 8.1 x64
Editor: x64, performance setting are the defaults.

This is the Windows event log:

Faulting application name: PDFXEdit.exe, version: 3.0.307.2, time stamp: 0x5302a626
Faulting module name: PDFXEditCore.x64.dll, version: 3.0.307.2, time stamp: 0x5302a60c
Exception code: 0xc0000005
Fault offset: 0x00000000009ba88d
Faulting process ID: 0xa98
Faulting application start time: 0x01cf52a9e35ba48e
Faulting application path: C:\Program Files\Tracker Software\PDF Editor\PDFXEdit.exe
Faulting module path: C:\Program Files\Tracker Software\PDF Editor\PDFXEditCore.x64.dll
Report ID: 25d06894-be9d-11e3-8267-0023540b3543
Faulting package full name:
Faulting package-relative application ID:

[Will - Tracker Supp]

Hi Michael,

Thanks for getting back to me - could you tell me if you're trying to view the PDF in browser, or in the standalone app? Also, are you doing any 'special' that seems to cause the crash?

One last thing - could you please go to Edit --> Export Settings... and send us your settings file? **Please do NOT upload here. Send the settings file to support@pdf-xchange.com and I will forward to the Dev. Team.

Cheers,

[michael crowe]

I'm not doing anything special. I am viewing the PDF in the standalone applications (both Viewer_x86 and Editor_x64). I have tried double_clicking on the PDF to open it and using "File | Open" with Editor crashing in both cases. I have emailed the Editor settings to you just now.

[Tracker Supp-Stefan]

Hi Michael,

Thanks for the settings file. Originally I managed to open your file, but I had the Thumbnails pane open. As soon as I clicked to see the bookmarks pane - the Editor crashed (both inside the browser - crashing the whole browser and as a stand alone app).
So this is a confirmed bug in build 307.2, but I also tested in a pre-release of what will be build 308 later this month - and that version of the Editor didn't crash - so I presume the problem is already fixed, but will still double check with the devs.

Regards,
Stefan

p.s. My colleagues confirmed this is fixed in build 308 of the Editor.