PDF-XChange Editor cut text

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gerundt
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PDF-XChange Editor cut text

Post by gerundt » Thu Feb 20, 2014 3:29 pm

I found today a PDF document which looks different in “Adobe Reader XI” and “PDF-XChange Editor” (tested with the new version 3.0.307.2).

The PDF-XChange Editor cut some of texts. For example Adobe shows “Änderungsantrag - extern” but the Editor displays only “Änderungsantrag -”. :(

I attach the problematical file (Aenderungsantrag_extern.pdf) and a comparison screenshot.

Greetings,
Tim Gerundt
Attachments
Aenderungsantrag_extern_comparison.pdf
comparison screenshot
(80.22 KiB) Downloaded 114 times
Aenderungsantrag_extern.pdf
problematical file
(630.23 KiB) Downloaded 104 times

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Will - Tracker Supp
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Re: PDF-XChange Editor cut text

Post by Will - Tracker Supp » Thu Feb 20, 2014 7:43 pm

Hi gerundt,

Thanks for the post and files - I have reproduced the issue and have created an internal Development ticket to help track the progress of this issue. The ticket number is RT-2336, so please reference this ticket number when requesting updates to the status of the issue.

Cheers,
If posting files to this forum, you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded.
Thank you.

Best regards

Will Travaglini
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Tracker Software Products Ltd.
http://www.tracker-software.com

gerundt
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Re: PDF-XChange Editor cut text

Post by gerundt » Wed May 28, 2014 6:45 am

Mhhh, wait 3 months for the new version (5.5.308) and this bug is not fixed. :(

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Re: PDF-XChange Editor cut text

Post by Ivan - Tracker Software » Wed May 28, 2014 6:51 am

Sorry to hear that :(

We know where the problem is, but the fix is not so simple as it might look.
We will try to do our best to solve that issue as soon as we can.
Tracker Software (Project Director)

When attaching files to any message - please ensure they are archived and posted as a .ZIP, .RAR or .7z format - or they will not be posted - thanks.

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Re: PDF-XChange Editor cut text

Post by gerundt » Thu Oct 16, 2014 8:10 am

Again few months later and the version 5.5.310 also not fix the problem. :roll:

This bug prevent me to replace Adobe Reader with PDF-XChange Editor on 40 computers. :(

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Re: PDF-XChange Editor cut text

Post by Tracker Supp-Stefan » Thu Oct 16, 2014 8:35 am

Hello gerundt,

The ticket was marked as resolved in build 309, but with 310 today I managed to reproduce the issue. It seems like the text is there, but is spanning over two lines, and the second one is almost invisible. Please check the attached screenshot - I can select the text and if I copy it and paste it in e.g. Notepad the full "Änderungsantrag - extern" is visible.

I have reopened the ticket for further investigation.

Regards,
Stefan
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text_is_on_a_second_line.zip
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Re: PDF-XChange Editor cut text

Post by gerundt » Thu Oct 16, 2014 8:59 am

I hope you will find the bug! :)

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Re: PDF-XChange Editor cut text

Post by Tracker Supp-Stefan » Thu Oct 16, 2014 9:53 am

We certainly will do our best :)

Regards,
Stefan

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Re: PDF-XChange Editor cut text

Post by gerundt » Wed Feb 04, 2015 8:45 am

Also the new version 5.5.312.0 don't fix the problem! :roll:

But at the end of the month can we celebrate the birthday of the bug report! :mrgreen:

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Re: PDF-XChange Editor cut text

Post by Will - Tracker Supp » Wed Feb 04, 2015 5:34 pm

Hi gerundt,

Not a birthday we'd hoped to have celebrated :roll: :?

I'll see what I can do to push the fix.

Sincere apologies for the inconvenience!
If posting files to this forum, you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded.
Thank you.

Best regards

Will Travaglini
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Re: PDF-XChange Editor cut text

Post by gerundt » Fri May 29, 2015 7:06 am

Cool, with version 5.5.313.0 this seems finally fixed. Thanks! :D

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Re: PDF-XChange Editor cut text

Post by gerundt » Fri May 29, 2015 7:34 am

I do some more testing and it looks much better as before! But there are still two texts which get cutted in PDF-XChange Editor. :(

I attached at screenshot from the Adobe Reader 11 and mark the text which still not shown in the Editor.

Greetings,
Tim
Attachments
rt2336-still-some-problems.pdf
Screenshot from the document in Adobe Reader 11
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Re: PDF-XChange Editor cut text

Post by Tracker Supp-Stefan » Fri May 29, 2015 12:46 pm

Hello Tim,

I can confirm that with build 313 on my machine the problem is still here, so I've asked the guys working on this ticket for an update.

Regards,
Stefan

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Re: PDF-XChange Editor cut text

Post by gerundt » Fri May 29, 2015 12:50 pm

Thanks!

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Re: PDF-XChange Editor cut text

Post by Tracker Supp-Stefan » Fri May 29, 2015 1:19 pm

:)

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Re: PDF-XChange Editor cut text

Post by gerundt » Thu Aug 27, 2015 12:09 pm

Unfortunately not fixed with version 5.5.314.0. :(

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Re: PDF-XChange Editor cut text

Post by Tracker Supp-Stefan » Thu Aug 27, 2015 1:31 pm

Hi gerundt,

Seems like there was a problem with our ticketing system, and the last time I asked for update - it didn't send the notifications to our devs. I've just requested an update once again, and from what I can see - it has been assigned to a developer and will be worked on as soon as possible.

Regards,
Stefan

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Re: PDF-XChange Editor cut text

Post by Willy Van Nuffel » Thu Aug 27, 2015 6:17 pm

What I am seeing here is that Adobe Reader XI detects the two MyriadPro fonts.
PDF-XChange Editor detects no fonts at all.
PDF-XChange Viewer detects 5 different fonts, but no MyriadPro.

So, it seems logic to me that the form is being presented differently in the three PDF applications, and that characters at the end of the line are missing (or jumping to a second line) when the wrong font is being used.

Maybe correct font recognition in a PDF is a complex process ?

Best regards.

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Re: PDF-XChange Editor cut text

Post by Will - Tracker Supp » Thu Aug 27, 2015 7:20 pm

Hi Willy,

I won't try to guess on the cause here, as I wouldn't really know, but will leave that to the Dev. Team during their investigation.

But to answer your question on font recognition - it certainly can be very complex. The PDF format is just generally a complex beast.
If posting files to this forum, you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded.
Thank you.

Best regards

Will Travaglini
Tracker Support (Europe)
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Re: PDF-XChange Editor cut text

Post by MichaelSuhr » Thu Sep 03, 2015 10:15 am

Hello,

we also have this Problem. Some of the newer pdf-documents includes dynamic XFA form elements. This form fields are not completly shown and printed.
Reader like Adobe Acrobat, Foxit, SodaPDF doesn't have Problems with it. So please take a look and fix it. Thank you.
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XFA example.pdf
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Re: PDF-XChange Editor cut text

Post by Will - Tracker Supp » Thu Sep 03, 2015 5:18 pm

Hi Michael,

Thanks for the post - XFA forms are extremely difficult to work with and, while we do endeavour to support them as best we can, there are still known issues. We are intending to release a build in the spring, to address these issues. Until, we may release small fixes to correct some issues, but addressing most concerns will take place later on.

Thanks,
If posting files to this forum, you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded.
Thank you.

Best regards

Will Travaglini
Tracker Support (Europe)
Tracker Software Products Ltd.
http://www.tracker-software.com

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