Log files

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Mattes57
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Log files

Post by Mattes57 » Fri Jan 10, 2014 8:27 am

I noticed that the PDF-Xchange Editor leaves a lot of log files in the temp directory.
Is there any option to stop logging (which may be useful for debugging purposes only) ?

Peter2
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Re: Log files

Post by Peter2 » Fri Jan 10, 2014 4:02 pm

It seems that these files are logs from installation. Did you get logs from current work?

Peter
PDF-X-Change Pro German

Mattes57
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Re: Log files

Post by Mattes57 » Fri Jan 10, 2014 4:20 pm

Ok, seems to be the remnants of the installation. I did several installations/deinstallations, so I had many of them.

In normals usage, only a sub-dir "PDFXEdit" in temp is left.

Thanks.

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Paul - Tracker Supp
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Re: Log files

Post by Paul - Tracker Supp » Fri Jan 10, 2014 4:42 pm

Hi guys,
Ok, seems to be the remnants of the installation.
I expect that's it. The Editor will create temp files. Editor specific files should be in C:\Users\<user>\AppData\Local\Temp\PDFXEdit - actaully what ever is the value of %TEMP%\PDFXEdit

When you close the Editor this folder remains but should be empty.

hth
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oliverolsen
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Re: Log files

Post by oliverolsen » Wed Aug 14, 2019 11:45 pm

Hi there

PDF-XChange Editor has started creating log files every time I create a PDF, how do i stop it doing this??

Cheers

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TrackerSupp-Daniel
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Re: Log files

Post by TrackerSupp-Daniel » Thu Aug 15, 2019 12:15 am

Hello Oliverolsen,

Thank you for the report, Are you certain these are log files and not our Temp files which are cleared on a successful close? During normal use the Editor will by default create temporary files that store changes every few minutes (5 minutes by default) since the last save on a file (including newly created files) so that in case of a crash you can recover your data. When the file is saved or closed this data is cleared automatically.

Can you verify that these files remain after closing the application, and that no "recovery pane" appears when you open the Editor?

If these files do remain in place, and are definitely appearing each time you create a document, please tell us the path to these log files, and send us one of the files for investigation.

Kind regards,
Daniel McIntyre
Support Technician
Tracker Software Products (Canada) LTD

Sales: +1 (250) 324-1621
Fax: +1 (250) 324-1623

oliverolsen
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Re: Log files

Post by oliverolsen » Thu Aug 15, 2019 12:45 am

Hi
Attached is a copy of a snip. this is after closing PDF Xchange editor
I have attempted to attach the .log file but it tells me the file format is invalid

Thanks
Attachments
Capture.JPG

oliverolsen
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Re: Log files

Post by oliverolsen » Thu Aug 15, 2019 12:47 am

This is the contents of the .log file

Artifex Ghostscript 8.60 (2007-08-01)
Copyright (C) 2007 Artifex Software, Inc. All rights reserved.
This software comes with NO WARRANTY: see the file PUBLIC for details.
peelstring status: true: '% Copyright'
peelstring status: true: '%!PS-Adobe-'
Loading NimbusMonL-Regu font from %rom%lib/n022003l.pfb... 2495600 1176462 1871424 580208 1 done.
%%[ ProductName: Artifex Ghostscript ]%%
%%[Page: 1]%%
%%[Page: 2]%%
%%[LastPage]%%
ps2pdf -sDEVICE=pdfwrite -dNOPAUSE -dNOSAFER -dAutoRotatePages=/PageByPage -dPDFSETTINGS=/screen
-dCompatibilityLevel=1.3 -sstdout=C:\Users\Oliver\AppData\Local\Temp\fwd02qt1 -sOutputFile=C:\Users\Oliver\AppData\Local\Temp\fwd02qt1.zix

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TrackerSupp-Daniel
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Re: Log files

Post by TrackerSupp-Daniel » Thu Aug 15, 2019 5:02 pm

Hello oliver,
Thank you for the contents there.
As we make no use whatsoever of any Ghostscript functions and seeing the fact that these files are not created within our temp folders, It appears this is not being created by our software. Looking into the "Artifex Software" that it mentions, I discovered this is a document management system: https://artifex.com/

I would advise you look into this software, as according to this log file, it is almost certainly the culprit.

Kind regards,
Daniel McIntyre
Support Technician
Tracker Software Products (Canada) LTD

Sales: +1 (250) 324-1621
Fax: +1 (250) 324-1623

oliverolsen
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Re: Log files

Post by oliverolsen » Fri Aug 16, 2019 12:36 am

Thanks Daniel, I'll look into it, I think it may be something to do with dropbox....

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Dimitar - Tracker Supp
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Re: Log files

Post by Dimitar - Tracker Supp » Fri Aug 16, 2019 7:03 am

Hello Oliver,

Please keep us posted.

Regards.

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