Can't display chinese font in Editor

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lexchang
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Can't display chinese font in Editor

Post by lexchang » Sat Dec 14, 2013 11:17 am

Hi

Editor can't display some chinese font. But Viewer can.
For instance the attachment file.
My os is windows 7 & windows 8.1.

Please solve the problem. Let Editor can display the "TEST.PDF" corretcly. Thanks.
Attachments
TEST.pdf
Can't display chinese font in Editor
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Will - Tracker Supp
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Re: Can't display chinese font in Editor

Post by Will - Tracker Supp » Mon Dec 16, 2013 7:11 am

Hi lexchang,

Thanks for the post - I believe that this is actually an issue with the fonts not being embedded. If you try opening this document on a computer without that font installed, Adobe Reader isn't able to render anything.

Please try recreating the PDF with the fonts embedded and let me know how it goes.

Cheers,
If posting files to this forum, you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded.
Thank you.

Best regards

Will Travaglini
Tracker Support (Europe)
Tracker Software Products Ltd.
http://www.tracker-software.com

lexchang
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Posts: 3
Joined: Sat Dec 14, 2013 10:54 am

Re: Can't display chinese font in Editor

Post by lexchang » Mon Dec 16, 2013 7:50 am

Hi

Same pdf file(TEST.pdf), same os (win7, chinese editon)

With "PDF X-Change Viewer" & "Adobe Reader", I can see the words.
Image

With "PDF X-Change Editor", I can not see the chinese words.
Image

This is not the question that fonts not being embedded.

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Will - Tracker Supp
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Re: Can't display chinese font in Editor

Post by Will - Tracker Supp » Mon Dec 16, 2013 7:54 am

Hi lexchang,

That's odd, because as I said before, I found the results different than yours. I will investigate further and will post back when I know more.

However, I would still request that you try embedding the fonts as, even if this is a bug in the Editor, you may find that embedding the fonts is a useful workaround.

Cheers,
If posting files to this forum, you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded.
Thank you.

Best regards

Will Travaglini
Tracker Support (Europe)
Tracker Software Products Ltd.
http://www.tracker-software.com

lexchang
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Posts: 3
Joined: Sat Dec 14, 2013 10:54 am

Re: Can't display chinese font in Editor

Post by lexchang » Mon Dec 16, 2013 9:08 am

Hi

Beacuse the file was made from government.

Users can see words with the other PDF viewer.

I am afraid that I can not require government embed the font in PDF files for me, because I use PDF X-Change Editor.

So I wish you could solve the problem. Thank you.

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Tracker Supp-Stefan
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Re: Can't display chinese font in Editor

Post by Tracker Supp-Stefan » Mon Dec 16, 2013 9:57 am

Hello lexchang,

I just tested your sample file, and it does not display on my machine properly even with Adobe's reader as I do not have the proper font sets installed, so it's always good to embed the fonts if possible (even for government institutions), but in any case - our Viewer displays that document fine and after checking with our devs they've confirmed that this type of file should work properly in build 307 of the Editor (due for release in the new year) as well.

Regards,
Stefan

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