Bug? Flatten comments on licensed version adds BUY stamp

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ketter
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Bug? Flatten comments on licensed version adds BUY stamp

Post by ketter » Tue Nov 19, 2013 1:55 pm

Running PDF-XChange Editor Version 3.0.306. Installed with a valid purchased serial key. If I use the Flatten Comments command, Editor inserts a "Click to BUY NOW!" stamp at the top left and right of every page in the PDF. Not good! I need this fixed ASAP so I can install this software to all my users!

Thanks,
Ken

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Re: Bug? Flatten comments on licensed version adds BUY stam

Post by John - Tracker Supp » Tue Nov 19, 2013 2:16 pm

Please email support with your serial number - do not post here - and we will advise if you serial is valid for the Editor 'PRO' functions or if it needs replacement/upgrading.

support@tracker-software.com

Thanks
If posting files to this forum - you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded - thank you.

Best regards
Tracker Support
http://www.tracker-software.com

ketter
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Re: Bug? Flatten comments on licensed version adds BUY stam

Post by ketter » Tue Nov 19, 2013 2:32 pm

John,

I looked at the serial number and it wasn't what I expected. I checked through past serial numbers and realized it was the one I used for PDF XChange Viewer Pro. The first time I installed Editor for testing I used that, subsequent installs used the purchased Editor serial number, but for some reason it didn't register the new serial. So I'm going to clean things up and re-install and I will post back the results.

Ken

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Tracker Supp-Stefan
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Re: Bug? Flatten comments on licensed version adds BUY stam

Post by Tracker Supp-Stefan » Tue Nov 19, 2013 2:55 pm

Hi Ken,

Certainly please try that, and if it's still not working, do e-mail us the license key that's causing you problems and we should be able to assist!

Regards,
Stefan

ketter
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Re: Bug? Flatten comments on licensed version adds BUY stam

Post by ketter » Tue Nov 19, 2013 4:04 pm

That was it. My bad. I should've verified the serial number prior to posting.

Ken

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Re: Bug? Flatten comments on licensed version adds BUY stam

Post by Tracker Supp-Stefan » Tue Nov 19, 2013 5:44 pm

:)

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