New updates, no new versions?

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milliondl
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New updates, no new versions?

Post by milliondl » Sat Nov 09, 2013 10:49 pm

Hi. I've noticed on the download page that PDF-XChange Editor has been "updated" a couple times since the 306 release (based on the "Updated on..." date). Similarly, PDF-XChange Pro (which I use) has been updated a couple times since the 272 release. But neither of the products has had a version change.

So what's going on? Are these just minor tweaks that don't update the version number, or what?

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Tracker Supp-Stefan
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Re: New updates, no new versions?

Post by Tracker Supp-Stefan » Mon Nov 11, 2013 2:45 pm

Hi milliondl,

Even minor changes to the code behind our products normally result in version changes, so when you see an update, but the build number remains the same - this normally means that the installation file was changed (due to e.g. problems in the installer itself not related to the code of the actual products), or in this case - as there is more than one installer - we originally updated the Pro package .exe installer to include the Editor, and then did the same for the .msi packages. So the functionality has not changed hence the build number is the same.

Regards,
Stefan

narenbisht
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Re: New updates, no new versions?

Post by narenbisht » Mon Nov 11, 2013 3:42 pm

Currently editor free doesn't have autoupdates. So how to do updates/upgrades?

To upgrade, is it required to uninstall previous version or an over install can be done & the user will get an upgrade option that will preserve the changes done by the user?
Last edited by narenbisht on Mon Nov 11, 2013 4:03 pm, edited 1 time in total.

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Re: New updates, no new versions?

Post by Tracker Supp-Stefan » Mon Nov 11, 2013 3:56 pm

Hello narenbisht,

Yes for now you need to update manually, and I would recommend an uninstall, reboot and then install of the latest build on a "clean" machine, but installing over should work as well.

Regards,
Stefan

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Re: New updates, no new versions?

Post by narenbisht » Mon Nov 11, 2013 4:05 pm

But does installing over preserves user changes to the editor?

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Re: New updates, no new versions?

Post by Tracker Supp-Stefan » Mon Nov 11, 2013 4:11 pm

Yes it will.

Best,
Stefan

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Re: New updates, no new versions?

Post by narenbisht » Mon Nov 11, 2013 4:13 pm

Thanxx for the info.

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Re: New updates, no new versions?

Post by Tracker Supp-Stefan » Mon Nov 11, 2013 4:15 pm

:)

milliondl
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Re: New updates, no new versions?

Post by milliondl » Mon Nov 11, 2013 8:29 pm

Thank you for the information. Makes sense.

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Re: New updates, no new versions?

Post by Arnold » Tue Nov 12, 2013 6:43 am

Update version 306.1 of the Editor will not install on Windows XP sp3 here. 213.1 of the Viewer installs okay. Tried it on 2 computers.

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Re: New updates, no new versions?

Post by Paul - Tracker Supp » Tue Nov 12, 2013 3:56 pm

Hi all,

thanks for the report.

I have reproduced the install failure on XP. Sorry for that. We'll be looking at that today.

hth
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Re: New updates, no new versions?

Post by Paul - Tracker Supp » Tue Nov 12, 2013 5:50 pm

The issue has been identified and a replacement 306.1 will be uploaded today.

Thanks for the reports and help identifying this issue.

hth
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Re: New updates, no new versions?

Post by Arnold » Tue Nov 12, 2013 9:00 pm

Paul I downloaded the new file and it installed okay.

But the first file I looked at with it is not displaying properly. At fit width magnification, the shading disappears from pages 2 & 4. At 100% it is okay. Looks good at both magnifications in the Viewer.
Attachments
Test Print.zip
(28.82 KiB) Downloaded 86 times

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Will - Tracker Supp
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Re: New updates, no new versions?

Post by Will - Tracker Supp » Tue Nov 12, 2013 11:05 pm

Hi Arnold,

Thanks for the post and the file - I'm afraid that I'm seeing the same thing with the Editor, the Viewer and Adobe Reader. The file seems to loose the shading in all 3, so it would seem that, if there is an issue, it is with the file itself. Please try recreating the file and, failing that, please try recreating with one of our drivers, as it appears that this file was not created with our software.

I would suggest trying to create the document with either of our two printers:
http://www.tracker-software.com/product ... hange-lite
http://www.tracker-software.com/product ... e-standard

Do note that, unless you have a license that is valid for either of the two drivers, they will watermark any documents that you produce with them, so printing to them now would be purely a test to see if they deliver the desired result.

Also, I feel it worth mentioning that even with our drivers, I cannot guarantee the result, as I don't have any knowledge of the source file or application.

Cheers,
If posting files to this forum, you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded.
Thank you.

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Will Travaglini
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Tracker Software Products Ltd.
http://www.tracker-software.com

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Re: New updates, no new versions?

Post by Arnold » Wed Nov 13, 2013 12:09 am

Very strange as over here shading does not get lost in the Viewer. I tired it a number of times to be sure. Not worth spending more time on it though.

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Re: New updates, no new versions?

Post by Tracker Supp-Stefan » Wed Nov 13, 2013 12:22 pm

Hi Arnold,

So we shall consider this latest issue resolved and stop spending time on it if that's OK with you?

Regards,
Stefan

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Re: New updates, no new versions?

Post by Arnold » Wed Nov 13, 2013 6:39 pm

For sure. I sent it over mainly for you guys. It is a small drawing that I did using hatching in individual cells in Excel. It is very rare that I do something like that with Excel.

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Re: New updates, no new versions?

Post by Will - Tracker Supp » Wed Nov 13, 2013 6:42 pm

If the problem persists, or if anyone else experiences this on a regular basis, then we will certainly look deeper, but for now, it doesn't appear that the problem is likely to be with us.

We certainly appreciate the report though and, as I said, let us know if it continues to be nuisance :)
If posting files to this forum, you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded.
Thank you.

Best regards

Will Travaglini
Tracker Support (Europe)
Tracker Software Products Ltd.
http://www.tracker-software.com

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