Missing Meta Data

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pjb11
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Missing Meta Data

Post by pjb11 » Thu May 09, 2013 5:17 pm

Did a search for meta and found no results..

In the editor:
1. The additional metadata is missing yet it shows in PDF Viewer
2. The copyright status does not drop down to anything it stays on unknown.

Just tried to add screenshots for you but png and jpg not allowed.

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Will - Tracker Supp
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Re: Missing Meta Data

Post by Will - Tracker Supp » Thu May 09, 2013 8:16 pm

Hi pjb11,

Thanks for the post - could you please provide a sample file so that we can take a look? If you don't want the contents of the file to be public, please send the file to support@tracker-software.com and we'll take a look, otherwise, please package the file in a .zip folder and upload here.

Cheers
Will
If posting files to this forum, you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded.
Thank you.

Best regards

Will Travaglini
Tracker Support (Europe)
Tracker Software Products Ltd.
http://www.tracker-software.com

Willy Van Nuffel
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Re: Missing Meta Data

Post by Willy Van Nuffel » Fri May 10, 2013 12:24 pm

Just to confirm what pjb11 did find.

When you open a PDF with PDF-Viewer and go to File > Document Properties
> at Description you can fill-in/complete the Document Info, like: Title:, Author:, Subject:, Keywords:, and
> via the "Additional Metadata"-button you can fill-in/complete: =Document Title:, =Author:, Author Title:, =Description:, Description Writer:, =Keywords:, a Copyright Status: choise, Copyright Notice:, Copyright Info URL: (fields indicated with an = sign are the same as in the Document Info)

Now when these fields (mentioned here above) have been completed and the PDF has been saved, you open this last one via PDF-Editor and go to File > Document Properties. You will see that only the content of Title:, Author: and Subject: are shown. The Keywords: field is empty and when you click the Additional Metadata-button, no fields are filled in, they are all empty, and the Copyright Status is on "Unknown".

Many thanks for having a look at this.

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Tracker Supp-Stefan
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Re: Missing Meta Data

Post by Tracker Supp-Stefan » Fri May 10, 2013 12:59 pm

Thanks for the clarification Willy Van Nuffel,

I've passed this to the dev team, and they will make sure that the Editor shows it all correctly just as the Viewer does.

Best,
Stefan

pjb11
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Re: Missing Meta Data

Post by pjb11 » Tue May 14, 2013 3:49 pm

Hi Sorry for the delay. Been a busy few days.
I have emailed Stefan the screenshots, though Willy Van Nuffel summarised what my post was pertaining to.

Thanks. :-)

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Re: Missing Meta Data

Post by Tracker Supp-Stefan » Tue May 14, 2013 4:17 pm

Thanks Paul,

Got the files, and created a ticket in our internal system:
#1860: Editor 3.0.301: Not showing Metadata
So that we can properly track and fix this.

We will post here when there are further news on the subject.

Best,
Stefan

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Re: Missing Meta Data

Post by Tracker Supp-Stefan » Tue Jun 04, 2013 11:27 am

Hi All,

The problem from ticket #1860 is now resolved and the fix can be found in build 302 of the Editor released yesterday.

Regards,
Stefan

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Re: Missing Meta Data

Post by mantao » Fri Jan 31, 2014 10:11 am

I have been using PDF-XChange Viewer and recently installed PDF-XChange Editor. Some of my PDF files contain metadata in the Subject field which are displayed in Windows Explorer.

Uninstalling PDF-XChange Viewer resulted in this metadata getting "lost" in Windows Explorer, though they are still visible in the properties dialogue of PDF-XChange Editor.

Reinstalling PDF-XChange Editor does not solve the problem, but reinstalling PDF-XChange Viewer in addition to PDF-XChange Editor resolves the issue.

This begs the question as to whether the Shell Extensions included in PDF-XChange Editor has been fixed! I am using PDF-XChange Editor 3.0.307.1

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Tracker Supp-Stefan
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Re: Missing Meta Data

Post by Tracker Supp-Stefan » Fri Jan 31, 2014 3:26 pm

Hi mantao,

I've asked a colleague from the dev team (the same that worked on ticket #1860) to comment further on your latest post.

Regards,
Stefan

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Re: Missing Meta Data

Post by mantao » Sun Mar 16, 2014 12:33 pm

Hi Stefan,

Do we have any update on this issue?

Mark

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Re: Missing Meta Data

Post by Tracker Supp-Stefan » Mon Mar 17, 2014 3:21 pm

Hi Mark,

Apologies but it seems like I never got the reply I requested. Can you please try installing build 307.2 of the Editor - and if the metadata is still missing I will ask again?

Regards,
Stefan

mantao
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Re: Missing Meta Data

Post by mantao » Wed Mar 19, 2014 1:48 pm

Thanks Stefan,

Have downloaded and installed PDF-XChange Editor 3.0.307.2 ... it appears that the metadata issue observed earlier has been resolved in this build.

Thanks once again for your support.

Mark

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Re: Missing Meta Data

Post by Tracker Supp-Stefan » Wed Mar 19, 2014 1:57 pm

Pleasure to assist Mark!

Cheers,
Stefan

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