Same file garbled with Editor, fine with Viewer

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thomas e komsta
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Same file garbled with Editor, fine with Viewer

Post by thomas e komsta »

Unfortunately I have never been able to edit text very well with the Editor V3 Build 301.0. Different strange things happen with the text. Fortunately, now I have a very basic & 100% repeatable issue. Maybe getting to the cause of this will result in fixing other Editor issues. Totally possible I just have some setting bad.

Opening the attached PDF in Viewer works fine. Open it in Editor and it's garbled as in the attached jpg screen shot.

Let me know if I can provide anything to help resolve.

Viewer Version 2.5 (Build 210.0)

Windows 7 Home Premium SP1
OS Version: 6.1.7601
English (United States)
Attachments
DisplayTest.zip
(319.43 KiB) Downloaded 187 times
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Paul - Tracker Supp
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Re: Same file garbled with Editor, fine with Viewer

Post by Paul - Tracker Supp »

Thanks for that Thomas,

the devs have taken a look at this and should have it fixed for the next build. We really appreciate that you have sent this and given us the oportunity to make the Editor even better.

Thanks :-)
Best regards

Paul O'Rorke
Tracker Support North America
http://www.tracker-software.com
thomas e komsta
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Re: Same file garbled with Editor, fine with Viewer

Post by thomas e komsta »

Then I take that it occurs and repeats solid on your end as well. Makes debug just a tad easier doesn't it :D
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Paul - Tracker Supp
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Re: Same file garbled with Editor, fine with Viewer

Post by Paul - Tracker Supp »

Hi Thomas,

what you sent in the screen shot is indeed reproduced here. It is a font issue as I understand it. Yes - being able to reproduce the issue certainly does help!!!

:-)
Best regards

Paul O'Rorke
Tracker Support North America
http://www.tracker-software.com
thomas e komsta
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Re: Same file garbled with Editor, fine with Viewer

Post by thomas e komsta »

Just an FYI:

> devs have taken a look at this and should have it fixed for the next build.

Just tried displaying it again under V3 Build 302.0. Garbled as in V3 301
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Tracker Supp-Stefan
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Re: Same file garbled with Editor, fine with Viewer

Post by Tracker Supp-Stefan »

Hi Thomas,

Confirmed that I experience the same issue with build 302 on my machine.
Checking with the devs now what the status of this is.

Regards,
Stefan
thomas e komsta
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Re: Same file garbled with Editor, fine with Viewer

Post by thomas e komsta »

Fixed! Sweet. Thanks.
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Tracker Supp-Stefan
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Re: Same file garbled with Editor, fine with Viewer

Post by Tracker Supp-Stefan »

:)
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