OCR--No Language Installed

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bqxmprij
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OCR--No Language Installed

Post by bqxmprij » Tue Jul 20, 2021 3:52 pm

Every now and then, I cannot OCR a document because the software does not recognize any installed languages. This happens sporadically. See image below. Any comments?

Image

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Tracker Supp-Stefan
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Re: OCR--No Language Installed

Post by Tracker Supp-Stefan » Wed Jul 21, 2021 10:19 am

Hello bqxmprij,

Are you on a stand alone machine, or e.g. on a Terminal Server and connection to your account from different terminals?
Also - are you using the current latest build of our software (356), and how do you resolve the problem now? (E.g. does a restart of the Editor help, or do you need to e.g. reinstall or clean up the registry?)

Kind regards,
Stefan

bqxmprij
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Posts: 133
Joined: Tue Dec 18, 2012 3:51 am

Re: OCR--No Language Installed

Post by bqxmprij » Wed Jul 21, 2021 5:05 pm

Hello,

I am on a stand alone machine. I have to restart the program for the problem to be fixed (I did not try a re-install). A version or two ago I bought a new license because mine expired. I updated to the current version late last night. Thanks.

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Roman - Tracker Supp
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Re: OCR--No Language Installed

Post by Roman - Tracker Supp » Wed Jul 21, 2021 11:08 pm

Hello bqxmprij,

How often do you see this issue? Depending on its frequency we will plan our further debugging steps.
Anyways please
- unzip the attached file
PDFXEdit_PPL.zip
(401.3 KiB) Downloaded 2 times
to an empty folder;
- each time you need to do OCR with the Editor please launch the Editor using the PDFXEdit_PPL.cmd script (make sure there is no other Editor instances running).

When you run into the issue in question next time you should have got a PDFXEdit.log file in the above mentioned folder.
Please send us this file(zipped).
Tracker Software Products

Please ZIP any files uploaded to this forum or they will not be posted !
You may also use a RAR or 7Z archive format

bqxmprij
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Posts: 133
Joined: Tue Dec 18, 2012 3:51 am

Re: OCR--No Language Installed

Post by bqxmprij » Fri Jul 23, 2021 4:55 pm

Thank you. I will try. My company issued computer is really locked down.

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Paul - Tracker Supp
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Re: OCR--No Language Installed

Post by Paul - Tracker Supp » Fri Jul 23, 2021 5:55 pm

looking forward to seeing the results.
_________________
If posting files to this forum - you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded - thank you.

Best regards

Paul O'Rorke
Tracker Support North America
http://www.tracker-software.com

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