The typewriter feature is creating a very large box.

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Lighthouse_Foundation
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The typewriter feature is creating a very large box.

Post by Lighthouse_Foundation » Thu Jun 10, 2021 4:20 pm

I frequently use the Typewriter feature and I must have changed the settings because now the box that it creates is much larger. It didn't do this before.
typewriter feature.jpg
This only makes a difference when the box is covering existing text on the PDF document.

Willy Van Nuffel
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Re: The typewriter feature is creating a very large box.

Post by Willy Van Nuffel » Thu Jun 10, 2021 6:18 pm

Tried to reproduce this problem, but was not able to.

Unfortunately, there is no specific "reset" for the Typewriter tool.

In case you are experienced with Windows Registry, you could look for the following key:
HKEY_CURRENT_USER\SOFTWARE\Tracker Software\PDFXEditor\3.0\Settings\Tools\TypeWriter\Style\TS

In case it exists, be sure that PDF-XChange Editor is closed and then delete the "TS" subkey.
After this, check if the problem is solved.

Please keep us posted.

Willy.

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Tracker Supp-Stefan
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Re: The typewriter feature is creating a very large box.

Post by Tracker Supp-Stefan » Mon Jun 14, 2021 12:40 pm

Hello Willy Van Nuffel,

Thanks for the suggestion.
Indeed it is likely that something with Lighthouse_Foundation's settings is causing this, and it was likely caused by setting a specific "default" for the typewriter tool being set.

@ Lighthouse_Foundation - please do let us know if the above suggestion helps!

Kind regards,
Stefan

Lighthouse_Foundation
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Re: The typewriter feature is creating a very large box.

Post by Lighthouse_Foundation » Mon Jun 14, 2021 4:13 pm

I deleted that subkey but I don't see a change in the Typewriter box size. It still seems to be much too large.

Typewriter feature screenshot 6-14-2021.jpg

The text box covers up existing text that it didn't used to cover.

Typewriter feature screenshot2.jpg

I used to be able to fit typewritten comments between paragraphs in my PDF.

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Tracker Supp-Stefan
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Re: The typewriter feature is creating a very large box.

Post by Tracker Supp-Stefan » Mon Jun 14, 2021 4:20 pm

Hello Lighthouse_Foundation,

It seems like you have added a border to your typewriter object, and also probably set this up as the default style for the typewriter object.

Please check the preferences of one such "huge" typewriter box, and try to make it's border 0, then set the appearance as the default one!

If still unsure, please attach a non-sensitive file with one such annotation here to this topic so that we can take a further look.

Kind regards,
Stefan

Lighthouse_Foundation
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Re: The typewriter feature is creating a very large box.

Post by Lighthouse_Foundation » Wed Jun 16, 2021 6:29 pm

screenshot 6-16-2021.jpg
Ah, yes. It was simply the border width. Thank you so much!

Willy Van Nuffel
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Re: The typewriter feature is creating a very large box.

Post by Willy Van Nuffel » Wed Jun 16, 2021 6:39 pm

Good to know that the problem could be fixed like this.

@Tracker Software Support
Is this a known problem for a particular build of PDF-XChange Editor, because for me it is not immediately possible to reproduce this phenomenon with build 354 ?

Kind regards.

Willy

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TrackerSupp-Daniel
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Re: The typewriter feature is creating a very large box.

Post by TrackerSupp-Daniel » Wed Jun 16, 2021 9:16 pm

Hi, Willy Van Nuffel

It could not be classified as a "known issue" but more a misunderstood feature, and is certainly still present in 354.0. Knowing the method that fixed, i was able to reproduce it, and confirm that this is working as intended.

If you still wish to reproduce it yourself, simply place a typewriter comment with some text, then deselect it. Now select the comment (single click to select comment, not double click to select text), and adjust the "width". Finally, use the "style tools" on the format tab to set the current style as default, and newly placed typewriter comments will have a ticket border.

In any case, I am glad that this has been resolved, I hope you all have a nice day!

Kind regards,
Daniel McIntyre
Support Technician
Tracker Software Products (Canada) LTD

Support: <Support@tracker-software.com>
Sales: +1 (250) 324-1621
Fax: +1 (250) 324-1623

Willy Van Nuffel
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Re: The typewriter feature is creating a very large box.

Post by Willy Van Nuffel » Thu Jun 17, 2021 12:17 pm

Hi,

Despite multiple attempts I am still not able to reproduce the problem or better "the misunderstood feature".

If I understand it correctly from Lighthouse_Foundation, it does not go about the border thickness (width), but about the size of the default text box created by the Typewriter Tool. Like shown in the first post in this topic/thread, that box is much larger than the default "one character"-size like I have (see attachment).

Best regards.

Willy
Attachments
PDF-XChange Editor - Typewriter Tool - default text box size.png
PDF-XChange Editor - Typewriter Tool - default text box size.png (1.39 KiB) Viewed 167 times

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TrackerSupp-Daniel
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Re: The typewriter feature is creating a very large box.

Post by TrackerSupp-Daniel » Thu Jun 17, 2021 5:30 pm

Hi, Willy Van Nuffel

Please see this Gif to see where the issue lies. The "border" is part of the text area inherently, and so when the border is large (say 10pt) that is 10pt in each direction outside of the normal text area:
IBL1fis7Kf.gif
In any case, this will not be changing as it is the intended handling; Lighthouse's problem has also been resolved, so we can consider this case closed.

Kind regards,
Daniel McIntyre
Support Technician
Tracker Software Products (Canada) LTD

Support: <Support@tracker-software.com>
Sales: +1 (250) 324-1621
Fax: +1 (250) 324-1623

Willy Van Nuffel
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Re: The typewriter feature is creating a very large box.

Post by Willy Van Nuffel » Thu Jun 17, 2021 7:23 pm

Hi Daniel,

Thanks for your time and patience to explain this very clearly now.

This time I finally see how it goes. I only tried with a border-width of 1 or 2 points. So I did not see the effect.
Trying with higher values and setting the border-color to white, I could simulate the mentioned behavior.

So yes, this is the intended handling that does not need to be changed. Case closed.

Kind regards.

Willy

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TrackerSupp-Daniel
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The typewriter feature is creating a very large box.

Post by TrackerSupp-Daniel » Thu Jun 17, 2021 7:40 pm

:)
Daniel McIntyre
Support Technician
Tracker Software Products (Canada) LTD

Support: <Support@tracker-software.com>
Sales: +1 (250) 324-1621
Fax: +1 (250) 324-1623

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