PDF XChange Editor preview handler hangs

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inga78
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Posts: 39
Joined: Wed Jul 16, 2014 12:23 pm

PDF XChange Editor preview handler hangs

Post by inga78 » Tue Jan 14, 2020 3:23 pm

Hello there,

sometimes the preview handler in Outlook 2013 (32 Bit) with PDF XChange Editor v7.0.328.2 hangs.
previewhandler.png
previewhandler.png (5.24 KiB) Viewed 52 times
We are using PDF XChange Editor on our Terminal-Server Farm and it seems, that the preview handler
hangs, when a lot of users are logged on to the servers.

I've checked the "shell extensions setup" and it looks good:
shellext.png
Does someone have same issue and solved it ?

Kind regards
Inga

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Tracker Supp-Stefan
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Posts: 13769
Joined: Mon Jan 12, 2009 8:07 am
Location: London
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Re: PDF XChange Editor preview handler hangs

Post by Tracker Supp-Stefan » Tue Jan 14, 2020 3:40 pm

Hello Inga,

Build 328.2 is a bit older - so can you please try to update to the current latest (336) and let us know if this is still an issue?

Regards,
Stefan

inga78
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Posts: 39
Joined: Wed Jul 16, 2014 12:23 pm

Re: PDF XChange Editor preview handler hangs

Post by inga78 » Wed Jan 15, 2020 7:57 am

Hello,

because of some issues interacting with one of our applications that needs an older version of PDF XChange (V7 insteat of V8).

But I will give V8 a try and report back after testing .



Kind regards
Inga

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TrackerSupp-Daniel
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Joined: Wed Jan 03, 2018 6:52 pm

Re: PDF XChange Editor preview handler hangs

Post by TrackerSupp-Daniel » Wed Jan 15, 2020 7:50 pm

Looking forward to hearing how it goes! :)
Daniel McIntyre
Support Technician
Tracker Software Products (Canada) LTD

Sales: +1 (250) 324-1621
Fax: +1 (250) 324-1623

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