Secure Printing / Print Driver Override with Xerox

Forum for the PDF-XChange Editor - Free and Licensed Versions

Moderators: Tracker Support, TrackerSupp-Daniel, Paul - Tracker Supp, Chris - Tracker Supp, Vasyl-Tracker Dev Team, Sean - Tracker, Tracker Supp-Stefan, Ivan - Tracker Software

Post Reply
ADvG
User
Posts: 4
Joined: Mon Aug 05, 2019 6:42 am

Secure Printing / Print Driver Override with Xerox

Post by ADvG » Mon Aug 05, 2019 12:31 pm

Version: PDF-Xchange 8 build 331.0
Xerox GPD PS V5.675.6.0 printing driver

When printing on a Xerox machine with the global printer driver, it is possible to select "secure print" in the driver settings.
In every program this option is honored and the correct pin, which is chosen upon printing, must be entered at the printer to start the print. When printing PDFs from PDF-XChange this option is ignored and the printer instantly starts printing.

Is there an option to NOT overwrite printer driver settings or the possibility to honor this setting?

User avatar
Dimitar - Tracker Supp
Site Admin
Posts: 401
Joined: Mon Jan 15, 2018 9:01 am

Re: Secure Printing / Print Driver Override with Xerox

Post by Dimitar - Tracker Supp » Mon Aug 05, 2019 1:56 pm

Hello ADvG,

Since we were unable to reproduce the problem at our end I have forwarded your case to our developers for further investigation.

As soon as there is development on this issue we will contact you.

Thank you for your patience and understanding while we are doing our best
to find a solution for this problem in the shortest possible time.


Regards.

Ivan - Tracker Software
Site Admin
Posts: 3591
Joined: Thu Jul 08, 2004 10:36 pm
Location: Vancouver Island - Canada
Contact:

Re: Secure Printing / Print Driver Override with Xerox

Post by Ivan - Tracker Software » Tue Aug 06, 2019 5:51 pm

That's strange a bit. Unfortunately, I do not have access to the printer with PIN protection, but I did install the Xerox driver, and I did the following:
1. put the printer on Pause
2. Print a document from the Editor with "Secure Print..." as a "Job Type"
3. Now I open a list of jobs (right mouse click on the printer icon and select "See what's printing").
4. Select an item in the list, and choose "Properties" from the context menu.
5. And now on "Printing Options" I see that the "Job Type" option still have "Secure Print..." value, which means that the Editor provides proper settings to the printer.

Can you please check if it works in the same manner on your side?
Tracker Software (Project Director)

When attaching files to any message - please ensure they are archived and posted as a .ZIP, .RAR or .7z format - or they will not be posted - thanks.

ADvG
User
Posts: 4
Joined: Mon Aug 05, 2019 6:42 am

Re: Secure Printing / Print Driver Override with Xerox

Post by ADvG » Tue Aug 13, 2019 3:30 pm

Hello Ivan,

thank you for your help and sorry for my late reply, this really is a very strange problem.
I have to further test this and will post my results.

ADvG
User
Posts: 4
Joined: Mon Aug 05, 2019 6:42 am

Re: Secure Printing / Print Driver Override with Xerox

Post by ADvG » Wed Aug 14, 2019 8:11 am

Good Morning Ivan and Dimitar,

I have repeated my tests and so far I tried:
- Installing the printer via print server and locally
- Installing PDF-Xchange Pro via gpo and manually
- Different versions of the driver (from PS V3.8.496.7.0 to PS V5.675.6.0)

The problem persists but only on Windows 7 machines (x86 & x64).
The documents are printed as expected on Win7 either from other programs or printer models and on other OS like 2012R2 and Win10.

Strange thing is when I check the job in the queue the default driver settings are displayed but the job on the printer is correctly categorized as "secure print" and is held.

Got any ideas?

Ivan - Tracker Software
Site Admin
Posts: 3591
Joined: Thu Jul 08, 2004 10:36 pm
Location: Vancouver Island - Canada
Contact:

Re: Secure Printing / Print Driver Override with Xerox

Post by Ivan - Tracker Software » Wed Aug 14, 2019 3:36 pm

Hi,

sorry, I'm not sure I understood it correctly - so, on Windows 7 machine when you print from the Editor enabling "Secure Printing..." option in the queue the job does not show "Secure Printing..." but printer defaults?
Tracker Software (Project Director)

When attaching files to any message - please ensure they are archived and posted as a .ZIP, .RAR or .7z format - or they will not be posted - thanks.

ADvG
User
Posts: 4
Joined: Mon Aug 05, 2019 6:42 am

Re: Secure Printing / Print Driver Override with Xerox

Post by ADvG » Thu Aug 15, 2019 12:56 pm

Hello Ivan,

I followed the instructions in your first post.
The properties of the job in the queue ALWAYS shows the default printer driver settings: no secure printing, no further finishing.
Further testing revealed the same problem with the finishing options like stapling and punching.

In spite of the misrepresentation of the settings the job is printed correctly
- on Windows Server 2012R2 or Windows 10 from all programs inc. PDF-Xchange
- on Windows 7 from all programs except PDF-Xchange

The job is printed without finishing and witohut secure print on Windows 7 from PDF-XChange.
Changing the default printer driver settings has no effect.

Ivan - Tracker Software
Site Admin
Posts: 3591
Joined: Thu Jul 08, 2004 10:36 pm
Location: Vancouver Island - Canada
Contact:

Re: Secure Printing / Print Driver Override with Xerox

Post by Ivan - Tracker Software » Thu Aug 15, 2019 6:58 pm

Thanks for the clarification, will take a look why the problem occurs on Windows 7.
Tracker Software (Project Director)

When attaching files to any message - please ensure they are archived and posted as a .ZIP, .RAR or .7z format - or they will not be posted - thanks.

Post Reply