change page orientation leads to crash

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peter altherr
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change page orientation leads to crash

Post by peter altherr » Fri Jan 11, 2019 12:39 pm

this is what i did:

1. i have scanned a 13 pages document into pdf using an hp multi-function-printer
2. i have opened the resulting pdf in pdf-xchange editor 7.328.1 and tried to change page orientation of some of the pages
3. as soon as i click ok in the change page orientation dialog pdf-xchange editor crashes (shuts down by itself).

is there a crash log somewhere in order to loook after the cause?

thanks
peter

peter altherr
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Posts: 19
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Re: change page orientation leads to crash

Post by peter altherr » Fri Jan 11, 2019 12:58 pm

i was able to complete the operation on that document using the portable free version of pdfxchange-viewer 2.5 build 322.9, so there must be something buggy in pdfxchange-editor 7.328.1.

peter altherr
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Re: change page orientation leads to crash

Post by peter altherr » Fri Jan 11, 2019 1:15 pm

and the story has not ended yet. after saving the file in pdfxchange-viewer i am no longer able to open it in pdfxchange-editor. the first time it opened the pdf but the first page was rendered wrong (several layers of characters) and the program hung for some seconds and then crashed. the second try did not even open pdfxchange-editor. in the next step i tried to reopen in pdfxchange-viewer and everything is fine. opens and renders correctly. and my last test was with acrobat reader dc 2019.008.20071 which opens fine and renders correcly as well. so two more signs leading me to the conclusion there must be some bug in pdfxchange-editor.

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Tracker Supp-Stefan
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Re: change page orientation leads to crash

Post by Tracker Supp-Stefan » Fri Jan 11, 2019 2:00 pm

Hello Peter,

Can you please share this file with us? If it's too big or confidential - please upload it and e-mail us a link, so that I can pass it to our devs for further investigation!

Regards,
Stefan

peter altherr
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Re: change page orientation leads to crash

Post by peter altherr » Fri Jan 11, 2019 2:41 pm

yes, i can provide the file. to what email-address should i send the download link?

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Tracker Supp-Stefan
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Re: change page orientation leads to crash

Post by Tracker Supp-Stefan » Fri Jan 11, 2019 5:11 pm

Hello Peter,

Please send is to support@tracker-software.com and please also include a link back to this forum topic in the e-mail so that we can connect the two :)

Cheers,
Stefan

peter altherr
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Re: change page orientation leads to crash

Post by peter altherr » Fri Jan 11, 2019 7:53 pm

i have sent the email and hope your developers are able to track down the issue. thanks for your support.

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TrackerSupp-Daniel
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Re: change page orientation leads to crash

Post by TrackerSupp-Daniel » Fri Jan 11, 2019 8:31 pm

Hello Peter,

Thank you for this, I have been watching the inbox for the past half an hour and have not seen your email appear yet. Can you please verify that you sent it to the correct address?
If you did send it to the correct address, It is possible that the file was too large, or the link looked suspicious and the email bounced. If that is the case please follow the steps here to upload the file to our useruploads server, then email us once again with a name of the file on our server, and a link to this forum post.
Daniel McIntyre
Support Technician
Tracker Software Products (Canada) LTD

Sales: +1 (250) 324-1621
Fax: +1 (250) 324-1623

peter altherr
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Re: change page orientation leads to crash

Post by peter altherr » Sun Jan 13, 2019 1:11 pm

hello daniel,

i have tried to call the upload server in my browser from two different isp's at this moment. it seems the page is unavailable as chrome drops an ERR_CONNECTION_REFUSED message.

i will give it another try later this day.

best regards
peter

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Tracker Supp-Stefan
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Re: change page orientation leads to crash

Post by Tracker Supp-Stefan » Mon Jan 14, 2019 9:51 am

Hi Peter,

If you do manage to upload the file to any file sharing service (not necessarily one from your ISP) - and can send us a link - we will still be happy to grab the file from there!

Regards,
Stefan

peter altherr
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Posts: 19
Joined: Tue Feb 26, 2013 3:59 pm

Re: change page orientation leads to crash

Post by peter altherr » Mon Jan 14, 2019 2:23 pm

until now i am not able to upload something to https://useruploads.tracker-software.support/ as the site is down.

please advise what to do.

thank you
peter

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TrackerSupp-Daniel
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Re: change page orientation leads to crash

Post by TrackerSupp-Daniel » Mon Jan 14, 2019 6:20 pm

Hello Peter,

Terribly sorry for that, I have contacted our sys-admin and he's restored the webpage to working order. You can continue as before.
Looking forward to these files!

Kind regards,
Daniel McIntyre
Support Technician
Tracker Software Products (Canada) LTD

Sales: +1 (250) 324-1621
Fax: +1 (250) 324-1623

peter altherr
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Posts: 19
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Re: change page orientation leads to crash

Post by peter altherr » Mon Jan 14, 2019 7:47 pm

hello daniel,

now it worked. upload is complete. please find my file named "Unterlagen Heizung + Lüftung.pdf". looking forward to know what's the problem with that file.

again, thanks a lot for your support

peter

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TrackerSupp-Daniel
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Re: change page orientation leads to crash

Post by TrackerSupp-Daniel » Mon Jan 14, 2019 7:55 pm

Thank you Peter,

I have received the File, managed to reproduce the issue, and have passed it along to the dev team to be investigated.
I will return if we find anything new, otherwise, We hope to have this resolved in the next build or two for you! Until then, apologies for the inconvenience.

All the best,
Daniel McIntyre
Support Technician
Tracker Software Products (Canada) LTD

Sales: +1 (250) 324-1621
Fax: +1 (250) 324-1623

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